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About Us

Our solutions improve contact center productivity and integrate the contact center with the rest of the organization so companies can truly leverage their knowledge workers.

Our contact center solution is an ACD and Speech IVR powered by an application designer tool. This tool empowers organizations to build custom applications that transform the way they interact with customers.

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Quality Professional Services.

Starting with the ability to accurately understand business needs and technology requirements is a critical success factor in communications projects.

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Featured Case Study

PDX

pdx case studyPDX Inc., located in Fort Worth, Texas, is a leading pharmaceutical software vendor that replaced an Avaya PBX call center with Skype for Business and ice Contact Center. Quality monitoring of live and recorded calls revealed that clients were highly satisfied with the new system, as they now had the convenience of communicating through voice, web chat, email, and instantmessaging.

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Featured Blog

To Cloud or not to Cloud - On Premises vs Cloud

on premises vs cloudOrganizations have many technology choices when it comes to contact centers. Both on-premises and cloud solutions deliver potential benefits, as illustrated in the comparison table below. Regardless of your decision, choose your providers carefully, as contact centers have complex requirements. If you need an expert to help walk you through your requirements, leave us a message here.

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