11 July 2017

Meet us at Microsoft Inspire 2017

Written by Christopher Liko, Posted in ComputerTalk, Events

Formerly known as the Microsoft Worldwide Partner Conference, Microsoft’s biggest partner event was renamed Microsoft Inspire to align with other flagship conferences, including Microsoft Build and Microsoft Ignite.

ComputerTalk partners closely with Microsoft to deliver the only enterprise-class, native Skype for Business contact center. Skype for Business tears down communication barriers, and ice Contact Center enables a powerful integration, extending the capabilities of the unified communications platform. The unique ice Contact Center platform enables businesses all over the world to provide customers with an intelligent, personal and valuable experience.

Meet with us to see how you can play a part in our growing partner network, or how we can build on our existing relationship. Leverage this unique opportunity to work with a one-of-a-kind, best in class platform and team. Our extraordinary partner network provides contact center solutions to customers all over the world. Schedule a meeting and let us show you how we can add a valuable solution to your business application offering.

25 May 2017

Outsmarting cyberattackers: are you protected from ransomware?

Written by Christopher Liko, Posted in ComputerTalk, Technology

The WannaCry ransomware attack began on May 12, 2017, quickly infecting more than 230 000 computers in 150 countries. This attack was considered unprecedented in scale, targeting a vulnerability in Microsoft's SMB protocol. The WannaCry virus demanded a $300 bitcoin ransom to unlock infected computers and allow access to personal data. In the wake of this (still ongoing) ransomware attack, what can we do to protect ourselves?

How do we do it?

Here at ComputerTalk, we follow a very stringent set of cyberprotection guidelines. As the provider of a PCI-DSS compliant private cloud, our organization must adhere to strict policies inside and outside of our cloud environment. One such measure is a software update policy. We ensure that all computers on our network are running the most recent software updates, to protect from any and all vulnerabilities. A Windows patch was released by Microsoft on March 14, 2017, to address the same vulnerability targeted by the WannaCry virus. Had an update policy not been in place, it would be possible that some machines on the network would be vulnerable, opening up the entire network to the threat. Some organizations suffered thousands of dollars in losses from the attack; this can often be attributed to a lackadaisical attitude toward software updates on the company network. There are many other ways to protect your network from cyberattacks, but implementing a software update policy is an excellent first step.

22 February 2017

Enterprise Connect 2017, March 27-30, Gaylord Palms Resort and Convention Center.

Written by Martin Borowski, Posted in ComputerTalk, Events

Join Us!

Enterprise Connect provides the comprehensive analysis and in-depth sessions you need, covering Unified Communications, Mobility, SIP Trunking, Cloud, Video, Collaboration, WebRTC and more.

 

 

We would like to meet you there: Setup a meeting with us here.

Date: March 27-30, 2017
Location: Gaylord Palms Resort and Convention Center
Orlando, Florida

Learn More: http://www.enterpriseconnect.com

13 February 2017

LIVE WEBINAR: Embarking on the digital transformation journey: 5 trends driving change in the contact center.

Written by Nicole Robinson, Posted in ComputerTalk, Webinars

Embarking on the digital transformation journey: 5 trends driving change in the contact center.

Customers drive business. According to the 2016 Microsoft State of Global Customer Service Report, 56% of global consumers say they have higher expectations for customer service now than they had just one year ago. How do we use interactions to build sustainable relationships with customers in a digital world? The answer is no longer a simple one. The market is more fluid than ever before, so what decision should organizations be making? In this webinar, we discuss strategies to unify your communications ecosystem, enabling faster, more frequent and remarkably effective business process and customer interactions.

Join ComputerTalk March 15th - 1PM EST as we discuss trends driving change in the contact center.

You will come out of this webinar knowing:

  • The top 5 trends affecting the contact center industry
  • The role of the contact center in the digital transformation strategy
  • How to leverage the contact center to turn your vision into reality

This is an exclusive webinar with limited live seats based on a first-come, first-registered basis. All registrants will receive a link to an on-demand version after the webinar. At the end of the webinar there will be a Q&A session where we will address specific questions you might have.

Register now for a live seat!

 

12 December 2016

ComputerTalk's New Head Office!

Posted in ComputerTalk

ComputerTalk is continuously growing and we have outgrown our current location. As of December 19th, 2016, we will be operating out of:

150 Commerce Valley Drive West
Suite 800
Markham, Ontario
L3T 7Z3
Canada

Don't worry, we aren't moving far, just across the street. However, by moving across the street we are leaving Richmond Hill and entering Markham.

We are excited to start the new year in our modern and collaborative office space!

Click here to check out our other office locations.

 

28 September 2016

Ignite 2016 - Drive real-world success with Skype for Business platform solutions

Written by Nicole Robinson, Posted in ComputerTalk, Contact Center, Events

What break out sessions are you attending at Ignite 2016? Join Microsoft and ComputerTalk Friday September 30th at 9am to learn more about enhancing productivity by integrating communications into your everyday business processes.

James Skay, Senior Product Marketing Manager at Microsoft will be presenting Drive real-world success with Skype for Business platform solutions.

Join us in room C108/109 or click here to watch the live stream.

LIVE STREAM ENDED. ON DEMAND VIDEO WILL BE POSTED SOON. PLEASE CHECK BACK.

This session highlights real-world partner solutions built upon Skype for Business. ComputerTalk is excited to present ice Contact Center for Skype for Business and will be the only contact center solution showcased. Chris Bardon, Chief Software Architect and Brandon Viamonte, Director US Sales and Partnerships at ComputerTalk will discuss how ice Contact Center can maximize your Microsoft investment and increase business productivity.

ice, Intelligent Communications Exchange, contact center is the only enterprise-class, native Skype for Business contact center. It opens up channels of communication, so your customers, prospects, and partners can contact you in ways that are most convenient for them.

Interested in learning more about ice Contact Center for Skype for Business? Request a demo!