22 February 2017

Enterprise Connect 2017, March 27-30, Gaylord Palms Resort and Convention Center.

Written by Martin Borowski, Posted in ComputerTalk, Events

Join Us!

Enterprise Connect provides the comprehensive analysis and in-depth sessions you need, covering Unified Communications, Mobility, SIP Trunking, Cloud, Video, Collaboration, WebRTC and more.

 

 

We would like to meet you there: Setup a meeting with us here.

Date: March 27-30, 2017
Location: Gaylord Palms Resort and Convention Center
Orlando, Florida

Learn More: http://www.enterpriseconnect.com

13 February 2017

LIVE WEBINAR: Embarking on the digital transformation journey: 5 trends driving change in the contact center.

Written by Nicole Robinson, Posted in ComputerTalk, Webinars

Embarking on the digital transformation journey: 5 trends driving change in the contact center.

Customers drive business. According to the 2016 Microsoft State of Global Customer Service Report, 56% of global consumers say they have higher expectations for customer service now than they had just one year ago. How do we use interactions to build sustainable relationships with customers in a digital world? The answer is no longer a simple one. The market is more fluid than ever before, so what decision should organizations be making? In this webinar, we discuss strategies to unify your communications ecosystem, enabling faster, more frequent and remarkably effective business process and customer interactions.

Join ComputerTalk March 15th - 1PM EST as we discuss trends driving change in the contact center.

You will come out of this webinar knowing:

  • The top 5 trends affecting the contact center industry
  • The role of the contact center in the digital transformation strategy
  • How to leverage the contact center to turn your vision into reality

This is an exclusive webinar with limited live seats based on a first-come, first-registered basis. All registrants will receive a link to an on-demand version after the webinar. At the end of the webinar there will be a Q&A session where we will address specific questions you might have.

Register now for a live seat!

 

12 December 2016

ComputerTalk's New Head Office!

Posted in ComputerTalk

ComputerTalk is continuously growing and we have outgrown our current location. As of December 19th, 2016, we will be operating out of:

150 Commerce Valley Drive West
Suite 800
Markham, Ontario
L3T 7Z3
Canada

Don't worry, we aren't moving far, just across the street. However, by moving across the street we are leaving Richmond Hill and entering Markham.

We are excited to start the new year in our modern and collaborative office space!

Click here to check out our other office locations.

 

28 September 2016

Ignite 2016 - Drive real-world success with Skype for Business platform solutions

Written by Nicole Robinson, Posted in ComputerTalk, Contact Center, Events

What break out sessions are you attending at Ignite 2016? Join Microsoft and ComputerTalk Friday September 30th at 9am to learn more about enhancing productivity by integrating communications into your everyday business processes.

James Skay, Senior Product Marketing Manager at Microsoft will be presenting Drive real-world success with Skype for Business platform solutions.

Join us in room C108/109 or click here to watch the live stream.

LIVE STREAM ENDED. ON DEMAND VIDEO WILL BE POSTED SOON. PLEASE CHECK BACK.

This session highlights real-world partner solutions built upon Skype for Business. ComputerTalk is excited to present ice Contact Center for Skype for Business and will be the only contact center solution showcased. Chris Bardon, Chief Software Architect and Brandon Viamonte, Director US Sales and Partnerships at ComputerTalk will discuss how ice Contact Center can maximize your Microsoft investment and increase business productivity.

ice, Intelligent Communications Exchange, contact center is the only enterprise-class, native Skype for Business contact center. It opens up channels of communication, so your customers, prospects, and partners can contact you in ways that are most convenient for them.

Interested in learning more about ice Contact Center for Skype for Business? Request a demo!

 

 

19 September 2016

WEBINAR: Moving your contact center to Skype For Business. Maximizing your Microsoft strategy today and in the future.

Written by Nicole Robinson, Posted in ComputerTalk, Webinars

Are you thinking about moving to Skype for Business or have you recently upgraded to Skype for Business? If you have, you have probably asked yourself "What about my contact center?"

Join ComputerTalk October 12th at 1PM ET as we discuss moving your contact center to Skype for Business

You will come out of this webinar knowing:

  • Market factors that are increasing the number of Skype for Business powered contact centers
  • The benefits of building an omni-channel contact center on Skype for Business
  • Situations where response groups are not enough
  • Current and future migration paths for moving your contact center and auto attendant to Office 365 PSTN
  • How to integrate the contact center into your help desk and customer service applications
  • Tips to help you achieve success and avoid common mistakes

This is an exclusive webinar with limited live seats based on a first-come, first-registered basis. All registrants will receive a link to an on-demand version after the webinar. At the end of the webinar there will be a Q&A session where we will address specific questions you might have.

Register now for a live seat!

 

31 August 2016

ComputerTalk Today Announces a Partnership with SoftApp-distribution in the Netherlands!

Posted in ComputerTalk, Press Release

Richmond Hill, Canada (August 31, 2016) – ComputerTalk Technology Inc, the one and only provider of the enterprise-class native Skype for Business contact center welcomes SoftApp-distribution, located in the Netherlands, to the ComputerTalk Global Partner Network. This partnership will further expand ComputerTalk's presence in Europe and bring added value to contact centers in that region.

The SoftApp-distribution-ComputerTalk partnership will bring enterprise-class Skype for Business native contact center and business process automation to companies in the Benelux region. By using ice, the Intelligent Communications Exchange, companies will be able to extend the power of contact center applications to the rest of the enterprise.

"With the addition of ice as an on-premises solution or as a hosted service, we offer our partners a Skype for Business enterprise-class solution that addresses increasing demand for additional telephony functions on the Skype for Business and Office 365 platform," said Jeroen André de la Porte – CEO, SoftApp-distribution. "ComputerTalk, with almost 3 decades of contact center experience, provides the latest and greatest features that SoftApp-distribution customers are demanding." Through this partnership, SoftApp-distribution will be able to provide their customers a software-only, all-in-one multimedia contact center that supports the phone, instant messaging, email, Twitter, video, fax, Skype, and SMS modalities.

Charles Lesieur – Business Development Manager, ComputerTalk says, "We are excited to partner with SoftApp-distribution - they know the Microsoft application stack and the Benelux region very well. With their expertise, we will bring the winning combination of Skype for Business / O365 and ice to customers in Europe."

About ComputerTalk:
ComputerTalk ice, the intelligent communications exchange, is the only enterprise-class native Skype for Business contact center. It seamlessly integrates advanced IVR and ACD functionality with the omnichannel power of Skype for Business in the contact center. Our software-based, modular architecture creates an easily managed, scalable software solution that can integrate with any business application. Omnichannel components of ice include: voice, email, IM/Webchat, video, social media, and fax. These components can be universally queued, reported on, and integrated into your existing database applications for CRM, ERP, help desk, and HR.

Founded in 1987, ComputerTalk, is headquartered in Richmond Hill, Canada. ComputerTalk is a global provider of enterprise-class Skype for Business native and PBX-agnostic contact center products, cloud hosting services and custom application development. ComputerTalk is a contact center member of the Microsoft Enterprise Cloud Alliance and a Microsoft Gold Application Development and Gold Communications partner.

Contact: Nicole Robinson, Marketing Associate, This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

About SoftApp-distribution:
SoftApp-distribution headquartered in Amersfoort – the Netherlands, is a Benelux centric value-add ICT distributor of cutting edge Unified Communications add-on solutions. SoftApp-distribution offers customer facing business partners unique and 'world class' Unified Communication add-on solutions that add true value on customer level, not only provide the solutions but also the tools, training and resources to enable our customer facing business partners to continue to build profitable businesses, and deliver to our vendors a stable, dedicated and knowledgeable regional reseller network that truly contributes towards their image, growth and profitability.

Contact: Jeroen André de la Porte, CEO, This e-mail address is being protected from spambots. You need JavaScript enabled to view it.