Did you know ComputerTalk's ice provides multiple communication solutions?
During the conference, we learned that organizations are looking for 4 types of communication solutions in which we can provide exceptional solutions:
1. Contact center for Lync/Skype for Business
2. Custom Interactive Voice Response (IVR) applications
3. Seamless transition from Legacy PBX (Avaya, Cisco) to Lync or Skype for Business
4. Enhanced auto-attendant with Response Group integration
This is how each communication solution can add value to your organization
1. Contact center for Lync/Skype for Business:
ice, intelligent communications exchange, is the only enterprise-class, native Lync/Skype-for-Business contact center product. As a native Lync/Skype for Business contact center, ice runs as a full member of the Lync or Skype for Business topology, so it can use your existing Lync or Skype for Business architecture. This means that ice can help simplify management and reduce costs associated with administering multiple environments, while equipping your contact center with enterprise-class productivity tools.
2. Custom IVR applications:
Custom IVR applications allow customers to access company information, FAQs, book or cancel appointments, check accounts, and more without needing to talk to an agent. This frees up agents' time to focus on non-routine problems or inquiries. IVR solutions can also direct callers to the appropriate agents so callers are not passed around the contact center.
3. Seamless transition from Legacy PBX (Avaya, Cisco) to Lync or Skype for Business:
ice Contact Center extends the life of your existing PBX by adding new communication features. ice is certified to connect to various legacy PBX's and IP-PBX's, such as Avaya and Cisco, so agents and administrators can use the tools they are familiar with in hybrid set ups and migrations.
4. Enhanced auto-attendant with Response Group integration:
ice integrates with Microsoft Response Group to bring together your existing technology with the power of ice. Response Group offers simple auto-attendant and IVR capabilities for organizations that handle incoming calls. While adequate for some departments, others have special requirements that go beyond what Response Group offers. ice integrates with Response Group to extend capabilities, adding reports, real-time monitoring, multi-channel support, advanced call control and call recording, advanced self-service options, and support for multiple languages.
ComputerTalk's ice maximizes the benefits that Lync and Skype for Business bring to your organization, by adding enterprise-class contact center capabilities. For more information, send us a message or schedule a demo.