31 August 2016

ComputerTalk Today Announces a Partnership with SoftApp-distribution in the Netherlands!

Posted in Press Release, ComputerTalk

Richmond Hill, Canada (August 31, 2016) – ComputerTalk Technology Inc, the one and only provider of the enterprise-class native Skype for Business contact center welcomes SoftApp-distribution, located in the Netherlands, to the ComputerTalk Global Partner Network. This partnership will further expand ComputerTalk's presence in Europe and bring added value to contact centers in that region.

The SoftApp-distribution-ComputerTalk partnership will bring enterprise-class Skype for Business native contact center and business process automation to companies in the Benelux region. By using ice, the Intelligent Communications Exchange, companies will be able to extend the power of contact center applications to the rest of the enterprise.

"With the addition of ice as an on-premises solution or as a hosted service, we offer our partners a Skype for Business enterprise-class solution that addresses increasing demand for additional telephony functions on the Skype for Business and Office 365 platform," said Jeroen André de la Porte – CEO, SoftApp-distribution. "ComputerTalk, with almost 3 decades of contact center experience, provides the latest and greatest features that SoftApp-distribution customers are demanding." Through this partnership, SoftApp-distribution will be able to provide their customers a software-only, all-in-one multimedia contact center that supports the phone, instant messaging, email, Twitter, video, fax, Skype, and SMS modalities.

Charles Lesieur – Business Development Manager, ComputerTalk says, "We are excited to partner with SoftApp-distribution - they know the Microsoft application stack and the Benelux region very well. With their expertise, we will bring the winning combination of Skype for Business / O365 and ice to customers in Europe."

About ComputerTalk:
ComputerTalk ice, the intelligent communications exchange, is the only enterprise-class native Skype for Business contact center. It seamlessly integrates advanced IVR and ACD functionality with the omnichannel power of Skype for Business in the contact center. Our software-based, modular architecture creates an easily managed, scalable software solution that can integrate with any business application. Omnichannel components of ice include: voice, email, IM/Webchat, video, social media, and fax. These components can be universally queued, reported on, and integrated into your existing database applications for CRM, ERP, help desk, and HR.

Founded in 1987, ComputerTalk, is headquartered in Richmond Hill, Canada. ComputerTalk is a global provider of enterprise-class Skype for Business native and PBX-agnostic contact center products, cloud hosting services and custom application development. ComputerTalk is a contact center member of the Microsoft Enterprise Cloud Alliance and a Microsoft Gold Application Development and Gold Communications partner.

Contact: Nicole Robinson, Marketing Associate, This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

About SoftApp-distribution:
SoftApp-distribution headquartered in Amersfoort – the Netherlands, is a Benelux centric value-add ICT distributor of cutting edge Unified Communications add-on solutions. SoftApp-distribution offers customer facing business partners unique and 'world class' Unified Communication add-on solutions that add true value on customer level, not only provide the solutions but also the tools, training and resources to enable our customer facing business partners to continue to build profitable businesses, and deliver to our vendors a stable, dedicated and knowledgeable regional reseller network that truly contributes towards their image, growth and profitability.

Contact: Jeroen André de la Porte, CEO, This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

 

12 July 2016

ice Contact Center for Skype for Business is one of the first to become certified for Skype for Business Server 2015

Posted in Press Release, Contact Center, Microsoft, ComputerTalk

Richmond Hill, Ontario – July 12, 2016 – ComputerTalk Technology Inc. today announces that ice, the Intelligent Communications Exchange, is Certified for Skype for Business! The certification indicates that ice has passed rigorous third party testing offered by Microsoft for Skype for Business solutions. ice is a native Skype for Business Contact Center platform that allows users to build communications workflows that connect users with the right subject matter experts. It is one of the first contact centers to receive this designation.

“I’m excited that we’ve been able to partner with Microsoft on this certification for ice on Skype for Business,” says Chris Bardon, Chief Software Architect at ComputerTalk, “It gives us independent validation that ice integrate well with Skype for Business and that Skype for Business supports all of the features that ice implements. This certification includes validation of our outbound calling platform, as well as scenarios involving hybrid and cloud users, which will give our customers the confidence to deploy all of the features of ice on the latest releases and topologies that Microsoft supports.”

ice provides an extensible and powerful interface to create contact center applications. Using ice, organizations can leverage CRM data, skills, and speech to route, record, and report on voice, email, IM, webchat, SMS, video and desktop sharing in a UC contact center. Organizations in all industry verticals can use ice to integrate their business applications into their contact center and transform the way they interact with customers, their own employees, and partners. ice brings together information silos, improving contact center productivity to knowledge-based workers.

The Skype for Business App Certification Program is designed to offer Microsoft customers the added assurance of third-party solutions that have demonstrated a high quality experience and compatibility when deployed with Skype for Business. Only products that pass the specifications outlined in the Skype for Business Certification Program can be associated with this designation. All products that pass this certification program are listed on http://apps.skypeforbusiness.com/.

Founded in 1987, ComputerTalk, is headquartered in Richmond Hill, Canada. ComputerTalk is a global provider of enterprise-class Skype for Business native and PBX-agnostic contact center products, cloud hosting services and custom application development. ComputerTalk is a contact center member of the Microsoft Enterprise Cloud Alliance and a Microsoft Gold Application Development and Gold Communications partner. For more information, please visit http://www.computer-talk.com/en/enterprise-products/ice-contact-center-for-skype-for-business

 

02 October 2015

ComputerTalk Brings Contact Center Capabilities to Microsoft Enterprise Cloud Alliance

Posted in Press Release, Contact Center, ComputerTalk, Unified Communications

Toronto, Canada (PRWEB) September 28, 2015

ComputerTalk Technology Inc., a leading provider of enterprise-class Microsoft Skype for Business (formerly Lync) native contact centers, today announced that it has joined the Microsoft Enterprise Cloud Alliance, in order to further deliver powerful cloud and hybrid contact center capabilities to its customers and partners, using the power of Microsoft technologies.

ComputerTalk brings its 28 years of experience delivering contact center solutions and its latest Intelligent Communications Exchange (ice) contact center software to the alliance, providing customers with a multi-channel contact center experience built on the Microsoft unified communications platform.

ComputerTalk’s Director of Sales and Strategic Partnerships, Brandon Viamonte notes, “Being a part of the Enterprise Cloud Alliance not only brings us closer to the Microsoft customer community it will help build awareness to the Microsoft service integrator community and fill a gap in their unified communications strategy for their customers. The pairing of Skype for Business through the Skype Developer Platform and ice allows Microsoft integrators to deliver end to end unified communications and customer service solutions. Our solution is extending customer service beyond just a phone call and using the power of Skype for Business to take it to chat, video, SMS, email and social media making sure enterprises are aligned with the needs of the modern consumer”.

This collaboration with Microsoft reinforces ComputerTalk’s commitment to bringing the most powerful, flexible and feature-rich contact center offering to enterprise customers who are using Skype for Business on-premises or through Microsoft Office 365. The ComputerTalk software can be deployed entirely in the cloud, on-premises or in a hybrid arrangement. These options will make sure the solution fits into any technology roadmap. The ice contact center is native integration through the Skype Developer Platform on the latest version of Skype for Business and also integrates with any legacy PBX, offering customers a smooth transition path to next generation technologies and cloud-based services. According to Mandle Cheung, founder and CEO of ComputerTalk, “The cloud model and the Microsoft technology platform allows us to quickly deliver powerful, flexible and security-enhanced PCI-compliant contact center services to customers of all sizes, across all industries and all levels of government. Joining the Microsoft Cloud Alliance demonstrates ComputerTalk’s ongoing commitment in providing our customers with the best of the best.”

The ice contact center is an all-in-one platform that solves business challenges faced by organizations of all sizes and levels of complexity. The ComputerTalk solution unleashes the power of Microsoft Enterprise Voice integrated with the Office365 suite of products and Dynamics. It provides detailed analytics, sophisticated real time monitoring, recording, and in-depth historical reporting, enabling decision makers to create and execute strategies that will fulfill business goals and customer needs.

The ice contact center product has passed the Lync ISV Qualification Program, demonstrating compliance with enterprise-grade industry standards and the ability to work as an integrated Skype for Business native application. The ComputerTalk contact center cloud offering is Payment Card Industry Data Security Standard (PCI-DSS) compliant, offering unparalleled security for credit card information processing.

“We are excited that ComputerTalk is providing customers an enterprise-class, security-enhanced contact center option that uses the power of the cloud and Microsoft technologies of Skype for Business, SQL and Windows servers. Increasingly we are seeing customers ask for this type of solution,” said Chris Lwanga, Principal Product Manager, Microsoft.

To learn more about how ComputerTalk products work with different Microsoft technologies, please visit: http://www.computer-talk.com.

About ComputerTalk:

ComputerTalk helps organizations deliver excellent customer experiences across every communications channel. Our solutions improve contact center productivity and integrate the contact center with the applications that businesses rely on to more effectively leverage their knowledge workers. Our contact center solution is an ACD and Speech IVR powered by an application designer tool. This tool empowers organizations to build custom applications that transform the way they interact with customers.

ComputerTalk, founded in 1987, is headquartered in Richmond Hill, Canada is a global provider of enterprise-class contact center products, cloud hosting services and advanced IVR applications. ComputerTalk is a Microsoft Online Service Advisor with Gold Application Development and Gold Communications competencies.

28 August 2015

ice + Elections Canada

Written by Vivian Pow, Posted in Press Release, Contact Center, ComputerTalk

It’s election season in the Great White North and ComputerTalk has been selected for the essential task of powering the contact centers that are running during this important event, ensuring citizens from all over Canada are connected to agents who can answer their questions.

ComputerTalk's ice, intelligent communications exchange, is the routing engine behind the Elections Canada Call Centres. When citizens call in, ice looks at their requirements and sends their call to the most appropriately skilled agents. This ensures that calls are processed efficiently and citizens have the information they need to participate fully in the election.

ComputerTalk is proudly Canadian and the only contact center software vendor in Canada to have a PCI compliant data centre.

04 December 2014

Sprint Complete Collaboration Now Enhanced with Contact Center Capabilities

Written by Vivian Pow, Martin Borowski, Posted in Press Release, Contact Center, Microsoft, ComputerTalk, Lync, Unified Communications

OVERLAND PARK, Kan. (BUSINESS WIRE), December 04, 2014 - Businesses with contact center operations now can use a consistent cloud-based unified communications (UC) tool across all employees plus offer key features critical to employees who directly support customers. Sprint (NYSE: S) is teaming with ComputerTalk to integrate robust contact center capabilities into Sprint Complete Collaboration with Microsoft [LYNC], enabling businesses to rely on Sprint as a one-stop shop to meet all of their UC needs.

ComputerTalk offers a native contact center solution called ice, which is an all-in-one, software only, cloud-based contact center built and integrated into the full Microsoft stack. Its wide range of features include:

  • Contact routing and distribution
  • Full Interactive Voice Response (IVR) designer
  • Call recording and historical reporting
  • Real-time monitoring and skills-based routing
  • Media-specific interactions
  • “UC Workflow” designer for building self-service and complex routing apps
  • Instant Messaging (IM), voice, email, Web chat and Twitter
  • Ability to route calls to any end point that [LYNC] knows (e.g. mobile devices, landlines and common area [LYNC] phones)
  • Ability to route IM to public IM clients

“Sprint is offering the first Microsoft universal communications suite with a native [LYNC] contact center that offers enterprise grade capabilities,” said Mandle Cheung, chairman and CEO of ComputerTalk. “This will allow Sprint customers to quickly and effectively move to a cloud-first, mobile-first, enterprise solution for communication and collaboration while enhancing the business customer experience."

Unlike competitive offers, Sprint’s approach is comprehensive with enhanced mobility and SIP Trunking integrated for every user. It also offers an end-to-end UC platform with a consistent experience across all collaboration tools, operating systems and end points.

Sprint Complete Collaboration is enabled by an all-IP network, which offers the reliability and quality needed for real-time collaborative applications. For road warriors, cloud-based UC offers a rich and flexible mobile experience. It also enhances BYOD programs with a seamless collaboration experience for tablets and mobile phones using multiple operating systems. Mobile employees can join meetings, check presence and availability, and use instant messaging while away from the office.

“Arming employees who have a wide variety of communication needs and workstyles with the right technology will unify them, promote stronger collaboration, and help businesses grow faster,” said Mike Fitz, vice president for Enterprise Commercialization, Sprint. “Enhancing Sprint Complete Collaboration with contact center features enables businesses to provide a consistent UC solution for all employees while adding capabilities for certain work groups, like the unique tools needed to directly support customers. Businesses can rely on Sprint as a one-stop shop for this integrated solution that will easily scale and adapt to their business needs.”

About Sprint Business

Sprint Business provides a range of simple, flexible services that help workforces to collaborate, mobilize and accelerate. As work changes, the winners will be the businesses that remove obstacles to best empower their employees to drive business success. Our solutions are designed specifically to help our customers' people work better together, be more engaged and enjoy their jobs more. To learn more, visit www.sprint.com/business or join the conversation at www.sprint.com/futureofwork.

About Sprint

Sprint (NYSE: S) is a communications services company dedicated to delivering the best value in wireless. Sprint served 55 million customers as of Sept. 30, 2014, and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; leading no-contract brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Sprint has been named to the Dow Jones Sustainability Index (DJSI) North America for the last four years. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint andwww.twitter.com/sprint.

17 May 2014

ComputerTalk Announces Partnership to Bring Hosted Multi-tenant ice Contact Center to BeMo’s Lync hosting Offering

Written by Vivian Pow, Posted in Press Release

Richmond Hill, Canada (May 14, 2014) - ComputerTalk, leading provider of Lync-native contact center product and CEBP applications, welcomes BeMo, located in Henderson, NV to the ComputerTalk Global Partner Network. BeMo is a leading SaaS provider specializing in Hosted Project Portfolio Management (PPM) and Hosted Unified Communication and Collaboration (UCC) solutions built on Microsoft SharePoint, Project Server, Office 365, Exchange, and Lync Server with Enterprise Voice.

The BeMo ComputerTalk partnership will bring Hosted Lync unified communications and enterprise-grade CEBPs into contact centers and to extend the power of contact center applications to the rest of the enterprise. Businesses using ice Contact Center with Hosted Lync from BeMo will be able to take advantage of the benefits that Lync, with a fully integrated hosted contact center, can bring to their customer care toolkit.

This partnership just makes sense to Bruno Lecoq, Co-Founder and CEO, who chose ComputerTalk and ice because “the features were what we were looking for. ice can be multi-tenant, which fits the requirements we have for our mid-market business model. We partner with companies to provide our customers with value adding solutions - ComputerTalk's workflow designer is a component we are very impressed with and will definitely leverage to provide customers what they need to serve their customers.” Through this partnership, BeMo will be able to provide their customers a software-only, all -in-one multimedia contact center through the phone, instant messaging, email, Twitter, and Skype modalities.

Rija Raharinosy, VP of Strategic Sales & Global Alliances says, “We are excited to partner with BeMo. They know the Microsoft application stack very well and them proposing Lync and ice is a winning combination for both our hosted customers.” BeMo and ComputerTalk customers will benefit from the knowledge share that will occur during this partnership.


Contact information for Bruno
BeMo, Co-founder and CEO
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
Phone: +1 (702) 529-0249

Contact information for Vivian
ComputerTalk, Product Marketing
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
Phone: +1 (905) 882-5000 - Ext: 3217