19 July 2016

WPC BASH 2016 Toronto Rooftop Party Photos

Written by Martin Borowski, Posted in World Partner Conference 2016, ComputerTalk, Events

Thank you for attending our rooftop WPC BASH 2016. We've been rated as the best party of WPC'16.

We hope you had fun! View all the photos after the link.

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11 July 2016

Find out about Contact Center SMS at WPC for a chance to win a Surface Book!

Written by Nicole Robinson, Posted in World Partner Conference 2016, Contact Center, ComputerTalk

Did you know that text messaging is the most widely and frequently used app on smartphones? According to Pew Research Center, 97% of Americans use text messaging at least once a day.

Studies show that giving customers the option to contact organizations through their preferred channels is the best way to improve customer loyalty and brand reputation. With so many people using text messaging, it makes sense to update your contact center tools so that your agents can help your customers via SMS.

With the latest version of ice Contact Center, agents can handle SMS from customers. Incoming SMS messages are delivered to agents through the Skype for Business client and agents can respond to them the same way they would an IM or webchat.  This provides customers another channel in which they can contact your organization while allowing agents to continue answering requests the same way they do today, reducing retraining requirements.

Visit ComputerTalk's booth at WPC (#528) or drop by our WPC bash to learn more about SMS in the contact center. You will automatically be entered for a chance to win a Surface Book.

RSVP NOW

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30 June 2016

WIN A SURFACE BOOK FROM COMPUTERTALK AT WPC!!

Written by Martin Borowski, Posted in World Partner Conference 2016, ComputerTalk

Enter for a chance to WIN a SURFACE BOOK when you attend our WPC BASH!

wpc surface book giveaway

Yes that's right – a Surface Book, not a Surface Pro.

Ultra-thin, meticulously crafted, with incredible screen resolution. This is the ultimate laptop. We think you would enjoy working off this device.

You are automatically entered for a chance to win by attending the party or by visiting our booth (#528)!

Winner will be drawn on Wednesday July 13. Party attendees will receive an email with more details!

WPC BASH - RSVP here as space is limited!

16 June 2016

WPC Party Announcement

Written by Vivian Pow, Posted in World Partner Conference 2016, ComputerTalk, Events

In Toronto, the best way to spend a summer night is on a patio. We have a lot to celebrate this past year and look forward to spending the evening with partners both old and new on the rooftop patio at Mascot Brewery. 

Come have drinks and appetizers with us at Mascot Brewery on July 12, from 9pm – 1am. 

UPDATE: WIN A SURFACE BOOK FROM COMPUTERTALK AT WPC!! You are automatically entered for a chance to win by attending the party or by visiting our booth (#528)!

RSVP here as space is limited!

WPC bash blog book

03 June 2016

Check out the latest and greatest ice features at WPC 2016!

Written by Vivian Pow, Posted in World Partner Conference 2016, Microsoft, ComputerTalk

ComputerTalk is excited that WPC 2016 is being held in Toronto - our home town! We are looking forward to reconnecting with our existing partners as well as meeting new potential partners.

Drop by booth 528 to learn more about ice Contact Center for Skype for Business. ice, intelligent communications exchange, is the only enterprise-class, Skype for Business native, UC/PBX agnostic contact center product. ice turns contact centers into customer resolution centers, where users have all the tools they need to provide the best customer service possible.

At our booth we will be demoing our latest and greatest features. We would love to show you how a partnership with ComputerTalk can help maximize customer satisfaction and sales revenue.