30 June 2016

WIN A SURFACE BOOK FROM COMPUTERTALK AT WPC!!

Written by Martin Borowski, Posted in ComputerTalk, World Partner Conference 2016

Enter for a chance to WIN a SURFACE BOOK when you attend our WPC BASH!

wpc surface book giveaway

Yes that's right – a Surface Book, not a Surface Pro.

Ultra-thin, meticulously crafted, with incredible screen resolution. This is the ultimate laptop. We think you would enjoy working off this device.

You are automatically entered for a chance to win by attending the party or by visiting our booth (#528)!

Winner will be drawn on Wednesday July 13. Party attendees will receive an email with more details!

WPC BASH - RSVP here as space is limited!

29 June 2016

WEBINAR: Let’s win together – How ComputerTalk’s partner programs can benefit your organization!

Written by Nicole Robinson, Posted in ComputerTalk, Webinars

Are you looking to increase sales? Maximize customer satisfaction? Help customers and clients improve ROI?

Join ComputerTalk July 27 at 1PM ET to find out how a partnership with ComputerTalk can help you achieve all of those goals. Get a glimpse into the future of ice Contact Center and learn more about upcoming ice releases to see where they line up with  your customers’ technology roadmaps.

At the conclusion of the webinar, current and future partners will know the benefits of the ComputerTalk’s partner program and how ice Contact Center adds value to their portfolio.  

You will come out of this webinar knowing:

  • Benefits of being a ComputerTalk partner and the value ice adds to partner organizations
  • Different types of ComputerTalk partnerships
  • Upcoming ice features

This is an exclusive webinar with limited live seats based on a first-come, first-registered basis. All registrants will receive a link to an on-demand version after the webinar.  At the end of the webinar there will be a Q&A session where we will address specific questions you might have.

Register now for a live seat!

16 June 2016

WPC Party Announcement

Written by Vivian Pow, Posted in ComputerTalk, Events, World Partner Conference 2016

In Toronto, the best way to spend a summer night is on a patio. We have a lot to celebrate this past year and look forward to spending the evening with partners both old and new on the rooftop patio at Mascot Brewery. 

Come have drinks and appetizers with us at Mascot Brewery on July 12, from 9pm – 1am. 

UPDATE: WIN A SURFACE BOOK FROM COMPUTERTALK AT WPC!! You are automatically entered for a chance to win by attending the party or by visiting our booth (#528)!

RSVP here as space is limited!

WPC bash blog book

03 June 2016

Check out the latest and greatest ice features at WPC 2016!

Written by Vivian Pow, Posted in Microsoft, ComputerTalk, World Partner Conference 2016

ComputerTalk is excited that WPC 2016 is being held in Toronto - our home town! We are looking forward to reconnecting with our existing partners as well as meeting new potential partners.

Drop by booth 528 to learn more about ice Contact Center for Skype for Business. ice, intelligent communications exchange, is the only enterprise-class, Skype for Business native, UC/PBX agnostic contact center product. ice turns contact centers into customer resolution centers, where users have all the tools they need to provide the best customer service possible.

At our booth we will be demoing our latest and greatest features. We would love to show you how a partnership with ComputerTalk can help maximize customer satisfaction and sales revenue.

26 May 2016

Enhancing Customer Service with CRM and Application integrated solutions in the Contact Center

Written by Martin Borowski, Posted in Contact Center, Microsoft, ComputerTalk, Webinars

Walker predicts that by 2020, customer experience will overtake price and product as the key brand differentiator. Make sure your contact center agents are able to deliver the best customer experience possible. Join leading contact center experts as they discuss the benefits of integrating contact center and your key customer service applications.

You will come out of this webinar knowing:

  1. The top 5 benefits of integrating your contact center with CRM
  2. How you can create a seamless customer journey by continuing your workflows in CRM into the contact center.
  3. Different scenarios for integrating with CRM and application solutions

If you have any questions, send ‘em over at www.computer-talk.com/contact-us.

 

12 May 2016

ICMI Contact Center Conference and Expo - LIVE FEED (Updated)

Written by Martin Borowski, Posted in Contact Center, ComputerTalk, Events

See you there!

ICMI Contact Center Expo & Conference is the leading global gathering for the contact center industry. It's known worldwide as the essential forum for educational growth, networking, and sharing of proven best practices. Offering the most comprehensive program available for customer service professionals, you will benefit from expert speakers eager to share their knowledge, as well as peers willing to share their experiences.


FEED from ICMI 2016

WP 20160510 007