08 March 2016

ComputerTalk is at Enterprise Connect 2016!

Written by Nicole Robinson, Posted in Events

Are you enjoying Enterprise Connect 2016? We are having a great time connecting with the attendees here!

Don't forget to meet up with ComputerTalk to discuss how ice Contact Center leverages Microsoft investments in Skype for Business, Office 365, and Dynamics CRM to deliver a solution that differentiates your customer journey.

Join ComputerTalk at the following events:

Happy Hour at Sora Sushi This Evening

Join ComputerTalk for sushi, drinks, and great conversation. This exclusive event will be hosted at Sora Sushi at the Gaylord Palms, March 8th 4:30 – 7:00. You will have the opportunity to speak with our leading contact center experts.

Microsoft Co-Presentation Wednesday Afternoon

ComputerTalk will be presenting at Microsoft booth 1221 on Wednesday at 3:15. We will be discussing how ice Contact Center and Microsoft cloud services (Office 365, Skype for Business, Dynamics CRM) improves customer service. Following the presentation, there will be a Q&A session where you will have the opportunity to ask ComputerTalk and Microsoft any questions you have.

Pre-book a meeting

Want some one-on-one time with a contact center expert? Schedule a meeting by sending us a message with a preferred date and time in the "Message Us" section on our website. Our experts would love to discuss your contact center roadmap, potential partnership opportunities, as well as how ice can add value and solve business challenges.

If you are not attending Enterprise Connect, and are still interested in seeing how ice Contact Center improves your customer service through Skype for Business, O365 and Dynamics CRM, you can request a live demo. We are happy to demonstrate to you the benefits of ice at a time convenient for you.

05 February 2016

ComputerTalk is excited to be participating in Microsoft ISV Tech Expo in Portland, Oregon!

Written by Martin Borowski, Posted in Events

Microsoft ISV
Tech Expo

Portland, OR
Mar. 15, 2016
8:30am - 6:00pm

 

Join ComputerTalk March 15th, at Microsoft ISV Tech Expo in Portland, Oregon. We’ve been chosen based on our expertise, as one of Microsoft’s partners, to showcase our ice Contact Center for Skype for Business solution.

Throughout the day, selected Microsoft partners will be presenting and demoing their products and technologies. Be sure to visit the expo to discover new and innovative technologies in the Microsoft ecosystem!

Date: March 15th, 2016
Location:  Microsoft Portland Office
1414 NW Northrup Street
Suite 900
Portland, OR 97209

Agenda:

04 January 2016

Will we see you at the upcoming Skype for Business User Group meeting in Chicago?

Written by Vivian Pow, Posted in Events

ComputerTalk will be attending and we hope to see you there!

On January 21 at 6PM CST, industry experts will be discussing Cloud PBX for Skype for Business Online and video interoperability at the Microsoft Office in downtown Chicago. They will be sharing exciting industry news to kick off the new year.

For more details, visit the registration page: http://www.skypeug.com/events/chicago-winter-2016.

If you have contact center specific questions, we recommend that you attend one of our informational webinars on the O365 and contact center on January 20 and January 21:

01 January 2016

Enhancing Office 365 Voice with Contact Center - Webinar

Written by Martin Borowski, Posted in Events, Webinars

There is an increasing trend with organizations to move their applications and infrastructure to the cloud. A recent study by IDG found 72% of enterprises have either applications or infrastructure running in the cloud, a 15% increase since 2012.

With this push to the cloud can organizations still receive enterprise-class features and reliability in a contact center?

Attend this webinar to hear leading experts discuss and offer guidance on this question.

You'll come out of this webinar knowing:

  • Different Office 365 offerings and deployment scenarios available
  • Outlook on E5 adoption
  • Current and future options for Office 365 integration into the contact center

This is an exclusive webinar with limited live seats based on a first-come, first-registered basis. All registrants will receive a link to an on-demand version after the webinar.

REGISTER NOW

31 December 2015

Moving to Cloud Voice with Office 365 and Contact Center - Webinar

Written by Martin Borowski, Posted in Events, Webinars

Microsoft has recently released Office 365 Cloud PBX. With Office 365 and E5 licensing, organizations will have access to dial tone, PSTN connectivity, audio conferencing, and large broadcast meeting in the cloud.

Most organizations still have many questions around the benefits of moving to cloud PBX and the current and future deployment scenarios.

Attend this webinar to get the answers to your questions. Comparex and ComputerTalk will help you navigate through these new features.

You'll come out of this webinar knowing:

  • What’s new with Microsoft and the E5 license
  • How to add contact center functionality to your Office 365 environment
  • Tips to help you succeed with deploying cloud PBX

This is an exclusive webinar with limited live seats based on a first-come, first-registered basis. All registrants will receive a link to an on-demand version after the webinar.

REGISTER NOW

26 November 2015

Do you know what it means to be Skype for Business native?

Written by Nicole Robinson, Posted in Contact Center, ComputerTalk

More organizations are starting to use additional functionalities of Skype for Business. They are not only using it for only IM and Presence, but also for conferencing and telephony.

As organizations are switching to Skype for Business, they are looking for contact center applications that work seamlessly in this new environment. Organizations can choose to use a native or non-native Skype for Business contact center application to deliver customer service.

Native Skype for Business Contact Centers

Native Skype for Business contact centers are native Unified Communications Managed API (UCMA) applications built within the architecture of a Skype for Business server environment. They use certificates to prove their identity to the Skype for Business server as a trusted application. In other words, native Skype for Business contact centers are trusted applications that can directly control the Skype for Business server and provide value-adding contact center services, such as Interactive Voice Response (IVR), automatic call distribution (ACD), call recording, etc.