31 August 2016
ComputerTalk Today Announces a Partnership with SoftApp-distribution in the Netherlands!
Richmond Hill, Canada (August 31, 2016) – ComputerTalk Technology Inc, the one and only provider of the enterprise-class native Skype for Business contact center welcomes SoftApp-distribution, located in the Netherlands, to the ComputerTalk Global Partner Network. This partnership will further expand ComputerTalk's presence in Europe and bring added value to contact centers in that region.
The SoftApp-distribution-ComputerTalk partnership will bring enterprise-class Skype for Business native contact center and business process automation to companies in the Benelux region. By using ice, the Intelligent Communications Exchange, companies will be able to extend the power of contact center applications to the rest of the enterprise.
"With the addition of ice as an on-premises solution or as a hosted service, we offer our partners a Skype for Business enterprise-class solution that addresses increasing demand for additional telephony functions on the Skype for Business and Office 365 platform," said Jeroen André de la Porte – CEO, SoftApp-distribution. "ComputerTalk, with almost 3 decades of contact center experience, provides the latest and greatest features that SoftApp-distribution customers are demanding." Through this partnership, SoftApp-distribution will be able to provide their customers a software-only, all-in-one multimedia contact center that supports the phone, instant messaging, email, Twitter, video, fax, Skype, and SMS modalities.
Charles Lesieur – Business Development Manager, ComputerTalk says, "We are excited to partner with SoftApp-distribution - they know the Microsoft application stack and the Benelux region very well. With their expertise, we will bring the winning combination of Skype for Business / O365 and ice to customers in Europe."
ComputerTalk ice, the intelligent communications exchange, is the only enterprise-class native Skype for Business contact center. It seamlessly integrates advanced IVR and ACD functionality with the omnichannel power of Skype for Business in the contact center. Our software-based, modular architecture creates an easily managed, scalable software solution that can integrate with any business application. Omnichannel components of ice include: voice, email, IM/Webchat, video, social media, and fax. These components can be universally queued, reported on, and integrated into your existing database applications for CRM, ERP, help desk, and HR.
Founded in 1987, ComputerTalk, is headquartered in Richmond Hill, Canada. ComputerTalk is a global provider of enterprise-class Skype for Business native and PBX-agnostic contact center products, cloud hosting services and custom application development. ComputerTalk is a contact center member of the Microsoft Enterprise Cloud Alliance and a Microsoft Gold Application Development and Gold Communications partner.
SoftApp-distribution headquartered in Amersfoort – the Netherlands, is a Benelux centric value-add ICT distributor of cutting edge Unified Communications add-on solutions. SoftApp-distribution offers customer facing business partners unique and 'world class' Unified Communication add-on solutions that add true value on customer level, not only provide the solutions but also the tools, training and resources to enable our customer facing business partners to continue to build profitable businesses, and deliver to our vendors a stable, dedicated and knowledgeable regional reseller network that truly contributes towards their image, growth and profitability.