28 October 2013

Recap on Partner Connect 2013, October 3, 2013.

Written by Vivian Pow, Posted in ComputerTalk, Microsoft

The Partner Connect day was a successful event, filled with interesting breakout sessions! We had the opportunity to meet and speak with many Microsoft partners in between those sessions, at our bronze booth.  During those chats, we provided partners insight into our ice software-only, social media contact center solution for Microsoft Lync and explained the beauty of our solution, which can be deployed in the cloud (hosted form) or coincide with Office 365. If you would like a recap of how our native (UCMA - API based) solution can help you win customer deals, contact us by filling in the message form!

Partner Connect 2013: http://www.microsoft.com/belux/partner/partnerconnect/Home.aspx

22 October 2013

Lync Conference Canada - Calgary, Canada

Written by Martin Borowski, Posted in Contact Center, Lync, Unified Communications, ComputerTalk, Microsoft

Join us at Lync Conference Canada to see how Communications Evolved.  ComputerTalk is a Silver Sponsor at the December 4 Lync Conference Canada, which will be in Calgary. Swing by our booth at the  BMO Centre in Stampede Park (link to http://venues.calgarystampede.com/attending/maps-directions.html)  - we'll be showing you everything you ever wanted to know about building UC workflow applications and providing excellent customer care by using Lync and Skype in your contact centre.  This conference promises several benefits.  • Find out how Lync-native products can make your organization more efficient.  At our booth, you'll see a demo of the 2012 Impact Award winning ice contact center for Lync, from our UC specialists. We'll show you how to use social media and Skype to deliver more personalized service.  • Speak with technology partners, customers, and other unified communications experts to find the right solution for you.  Sign up by clicking: Register for this free conference  Hope to see you there! You can follow the conversation on Twitter using #LyncConfCan.

Join us at Lync Conference Canada to see how Communications Evolved.

ComputerTalk is a Silver Sponsor at the December 4 Lync Conference Canada, which will be in Calgary. Swing by our booth at the  BMO Centre in Stampede Park - we'll be showing you everything you ever wanted to know about building UC workflow applications and providing excellent customer care by using Lync and Skype in your contact centre.

This conference promises several benefits.

• Find out how Lync-native products can make your organization more efficient.

At our booth, you'll see a demo of the 2012 Impact Award winning ice contact center for Lync, from our UC specialists. We'll show you how to use social media and Skype to deliver more personalized service.

• Speak with technology partners, customers, and other unified communications experts to find the right solution for you.

Sign up by clicking: Register for this free conference

Hope to see you there!

You can follow the conversation on Twitter using #LyncConfCan.

17 June 2013

ComputerTalk Technology’s ice Contact Center for Microsoft Lync is now Lync 2013 Qualified

Written by Vivian Pow, Posted in Press Release, Contact Center, Lync, Unified Communications, ComputerTalk, Microsoft

The latest release of ice delivers additional features and Lync 2013-qualified reliability.

For immediate release


June 17, 2013 - Richmond Hill, Ontario -- ComputerTalk Technology announces today that their ice Contact Center for Microsoft Lync has passed all required tests to become a Lync 2013 Qualified Contact Center solution.

ComputerTalk is a Microsoft Gold Communications and Application Development partner specializing in the delivery of business communication solutions, business process automation, and cloud / on-premise contact center. ComputerTalk also hosts Lync in a PCI-compliant cloud.

The Microsoft Lync Independent Software Vendor Qualification Program is for partners who have built applications and solutions on top of Lync 2013. Partners with this qualification can provide customers with seamless setup, support, and use of qualified telephony infrastructures, applications and services with Microsoft’s unified communications software.

ComputerTalk’s ice Contact Center for Microsoft Lync enables organizations to bring Lync 2013 unified communications to their contact centers and to extend the power of contact center applications to the rest of the enterprise. Customers will benefit from having voice telephony and UC combined with enterprise-standard Interactive Voice Response and Automated Contact Distribution, as well as fully-featured agent, supervisor, and administration tools, all tightly integrated in the same architecture.  ice is software only, runs on commodity hardware, and can be deployed in any physical or virtual machine environment, be it on premise, or in a dedicated or multi-tenant cloud.  ice helps businesses realize a quicker return on investment and decrease in costs.

“Building on our Lync 2010 qualification, we were able to develop a reliable contact center solution that works with the latest version of Microsoft Lync. Our solution embeds ice as a full member of the Lync topology, and gives business users access to a set of tools to graphically define call treatments, monitor activity in real time, and report on historical performance,” said Chris Bardon, Chief Product Architect. “By working with Lync, we create a new form of UC Contact Center, delivering voice, Instant Messaging, Presence, and Video options that we know the market has been waiting for.”

ComputerTalk will be showcasing the newest release of ice Contact Center for Microsoft Lync, at the upcoming Microsoft Worldwide Partner Conference in Houston, Texas, July 7th through 12th at Booth 343.


About ComputerTalk

ComputerTalk is a Microsoft Gold UC voice specialist with over 25 years of experience in providing speech-based IVR, unified communications, and contact center solutions to hundreds of enterprises worldwide. We are Microsoft IMPACT Award winners for Communications Partner of the Year for our Microsoft Lync ISV qualified contact center solution.

As Canada’s leading contact center provider, we deliver skill-based routing, real-time monitoring, detailed analytics, in-depth reporting, and other features to the public and private sectors. ComputerTalk’s solutions have been deployed in the government, commercial, financial, healthcare, utility and transportation sectors.

30 May 2013

WEBINAR: Connecting the Dots in your UC Strategy

Written by Martin Borowski, Posted in Contact Center, Lync, Unified Communications, ComputerTalk, Technology

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WEBINAR: Connecting the Dots in your UC Strategy

Date: Thursday June 20, 2013
Time: 1 PM (EST) / 10AM (PST) / 6PM (UTC)
Duration: 1 Hour


Register Now

Hi,

We are all experiencing it. Microsoft Lync is taking the Unified Communications space by storm!

Looking to generate more productivity through enhanced mobility and better response time? With the emergence of Lync 2013, learn how Lync can be your productivity driver as you implement your Unified Communication Strategy this year.

Looking to move your Contact Center to Lync? Learn how your Contact Center can leverage Lync and how ComputerTalk’s award-winning ice platform can make your life easier as you migrate your call center to Lync.

Looking to provide a better user experience to your end users? Learn how Jabra is able to radically improve the comfort and the quality of your users interactions with your most important assets… your customers.  

Join us for an interactive webinar that will help you figure out the next steps – from where you are to a full UC solution, providing information on the software and hardware you’ll need to ensure the users get the best possible experience.

 

What attendees will learn

  • A deep dive within Lync 2013, the new UC solution enabling all communications and collaboration applications with Lync expert Alla Burdo, Microsoft technology strategist
  • Adding contact center to the Lync stack with Rija Raharinosy, ComputerTalk's VP, Strategic Sales & Global Alliance
  • User-focused devices that will complete your unified communications experience with Bob Knepp, Jabra Business Development Manager.
 

Who should attend

  • VP of IT, CIOs, CTOs, and IT/Telecom Managers
  • Contact center management staff responsible for communication services
  • Contact center technical staff
    supporting communication network

Speakers

       


Alla Burdo
Technology Strategist,
Microsoft
  Rija Raharinosy

Rija Raharinosy
VP Global Alliance and Solution Sales,
ComputerTalk
 

Bob Knepp
Business Solutions
Strategic Alliance Manager, Jabra


All attendees are automatically entered into a raffle. There are three raffle prizes to be won.

Start or accelerate your journey by registering today!

Interested, but can't attend? Register anyway and we'll send you the recording. Please forward this to colleagues who might be interested.


Register Now

 
   
 
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23 May 2013

ComputerTalk will be participating at a ‘steak-n-learn’ – Magenium’s Lync 2013 Luncheon on June 12.

Written by Vivian Pow, Posted in Contact Center, Lync, Unified Communications, ComputerTalk, Technology

ComputerTalk will be participating at a ‘steak-n-learn’ – Magenium’s Lync 2013 Luncheon on June 12.

We will be joining Microsoft Lync Specialist Tom Egan, along with speakers from Magenium Solutions, AudioCodes, IntelePeer, and Plantronics on June 12, 2013, at Gibson’s Bar and Steakhouse in Oak Brook, Illinois, for a Lync 2013 luncheon.

While attendees enjoy a three-course lunch,  the speakers will be showing how Lync 2013 can transform your user experience by making communication interactions more collaborative, more engaging, and more accessible. During our presentation, we discuss the uses of Lync 2013 by demonstrating how applications and contact center solutions on Lync will enable unique interactions with customers.

For more information, visit here (link: http://magenium.com/en/News-And-Events/Events-Listing/2013/May/Unified-Communications-with-Microsoft-Lync-2013-Luncheon.aspx. )

Don't miss out as space is limited - register now (link:  http://mslync2013.eventbrite.com/ )

08 May 2013

Showcasing Microsoft Lync 2013 on Office 365 cloud

Written by Martin Borowski, Posted in Lync, Unified Communications, Microsoft

At the recent Lync release Derek Burney (Corporate VP, Microsoft Lync & Microsoft Office Data) took the center stage showcasing Microsoft Lync 2013 fully running on Microsoft’s cloud-based Office 365. This integration will be implemented across the service within the next 18 months.

Here are the highlights of the items demonstrated at the release event:





  • The ease with which a new user can be added to an Office 365 account with whatever Office application license.

  • Using Lync on array of mobile clients. Starting obviously with a Windows phone to Android and iPhones. He expressed that the client retains its “Lync-ness” while still adapting to the design of each mobile operating system. Creating ease of use and comfort.

  • Discussion of Lync Web app for browsers. Allowing any user join a meeting from a PC or Mac browser

  • WebRTC – the Web Real Time Communication and the premise to support this exciting initiative in the near future once standard is ratified

  • Focus on moving Microsoft Lync into the conference room. Using two large touch-screen displays, Burney demonstrated how with single-touch to join a meeting and then designate one screen to video and the other to electronic virtual whiteboard. This allowed for note taking of the meeting eliminating the need to take pictures of the old-fashioned whiteboard.

While the demo wasn’t groundbreaking, the overall delivery signified the fulfillment of the vision Microsoft had for Lync. They have delivered a UC system that can provide voice as well as IM/Presence, video, desktop sharing and overall all elements of modern communications system. It can run on all the major platforms whether desktop or mobile and now is moving into conference rooms. The success and popularity of Microsoft Lync keeps on growing and enhancing.

Contact us if you need help implementing Microsoft Lync and Office 365 with your contact center.