22 February 2017

Enterprise Connect 2017, March 27-30, Gaylord Palms Resort and Convention Center.

Written by Martin Borowski, Posted in Events, ComputerTalk

Join Us!

Enterprise Connect provides the comprehensive analysis and in-depth sessions you need, covering Unified Communications, Mobility, SIP Trunking, Cloud, Video, Collaboration, WebRTC and more.

 

 

We would like to meet you there: Setup a meeting with us here.

Date: March 27-30, 2017
Location: Gaylord Palms Resort and Convention Center
Orlando, Florida

Learn More: http://www.enterpriseconnect.com

08 July 2016

To Cloud or Not to Cloud - the Hybrid Option

Written by Vivian Pow, Posted in Contact Center, ComputerTalk

Flexability

To cloud or not to cloud is a question to which many organizations are still trying to find an answer. Go here to find out some of the common misconceptions and considerations you should keep in mind when trying to decide.

An option that is often forgotten is hybrid. 

Organizations with hybrid contact center deployments have some of their contact center applications in the cloud and the rest on their telephony infrastructure on-premises. This model bridges existing on-premises infrastructure and the cloud, helping organizations move towards a full cloud deployment or maximize the life of existing on-premises tools.

For hybrid deployments, on-premises and cloud technologies should not only co-exist but also complement each other. For example, voice recording may be on-premises, while advanced interaction analytics and quality monitoring can be housed in the cloud.

In contrast to a typical office environment, the contact center is more complex. In a typical office, standard telephony and IT systems are generally sufficient. In a contact center, integration with third-party systems, data collection and recall, and numerous other tools that end users have need to be considered. This greatly influences service delivery choice and set-up considerations.

Contact center experts can help your organization navigate the complexities around contact center environments, including hybrid set-ups.

To find the solution that matches your specific contact center requirements, speak to a contact center expert. If you're interested in speaking with a ComputerTalk contact center expert, leave a message here.

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04 May 2016

To Cloud or Not To Cloud - On Premises vs Cloud

Written by Vivian Pow, Posted in Contact Center, ComputerTalk, Technology

Organizations have many technology choices when it comes to contact centers. Both on-premises and cloud solutions deliver potential benefits, as illustrated in the comparison table below. 

Regardless of your decision, choose your providers carefully, as contact centers have complex requirements. If you need an expert to help walk you through your requirements, leave us a message here

31 December 2015

Moving to Cloud Voice with Office 365 and Contact Center - Webinar

Written by Martin Borowski, Posted in Events, Webinars

Microsoft has recently released Office 365 Cloud PBX. With Office 365 and E5 licensing, organizations will have access to dial tone, PSTN connectivity, audio conferencing, and large broadcast meeting in the cloud.

Most organizations still have many questions around the benefits of moving to cloud PBX and the current and future deployment scenarios.

Attend this webinar to get the answers to your questions. Comparex and ComputerTalk will help you navigate through these new features.

You'll come out of this webinar knowing:

  • What’s new with Microsoft and the E5 license
  • How to add contact center functionality to your Office 365 environment
  • Tips to help you succeed with deploying cloud PBX

This is an exclusive webinar with limited live seats based on a first-come, first-registered basis. All registrants will receive a link to an on-demand version after the webinar.

REGISTER NOW

16 October 2015

Join ComputerTalk at COMPAREX's lunch and learn "A Roadmap to the Cloud Utilizing Office 365, Skype4B and CRM Dynamics Online" October 28 and 29.

Posted in Contact Center, Events, ComputerTalk

Join ComputerTalk at COMPAREX's lunch and learn "A Roadmap to the Cloud Utilizing Office 365, Skype4B and CRM Dynamics Online" October 28 and 29.  ComputerTalk will show you how to improve your customer experience through leveraging your Microsoft Technologies and seamlessly integrating Office 365, Skype4B, CRM Dynamics, and other applications into your contact center.

Whether you’re taking care of your employees or delivering first rate customer service, Microsoft Cloud solutions can help you automate processes, streamline workflows, and capture information to react quickly to market demands.

The event is free to attend and is by invitation only, with seating available on a first-come first-registered basis. Attendees will be registered to win Office 365 Home for 5 users and Plantronics Voyager Legend headset - optimized for Skype4B.

COMPAREX and ComputerTalk, will discuss:

  • Microsoft’s Cloud Technology Roadmap – on premises, hybrid and cloud
  • Use Microsoft innovation to transform how people work and communicate
  • Ways to utilize your Microsoft Technologies in Help Desk and Customer Service

Agenda:

11:45 - Noon: Meet and Greet with lunch

Noon - 12:45pm: ComputerTalk Presentation & Brief Demo

12:45 – 1:30pm: COMPAREX Presentation and Raffle Drawing

 


 

REGISTER

21 May 2013

Is your hosted contact center PCI compliant?

Written by Vivian Pow, Posted in Contact Center, Unified Communications, ComputerTalk, Technology

ComputerTalk is committed to safeguarding customer information with its Payment Card Industry Data Security Standard (PCI-DSS) compliant UC Contact Center cloud, offering unparalleled security for credit card information processing.

Customers purchasing products and services over the phone or online trust the payment system to keep their account information safe. When you are using PCI-DSS compliant systems, you ensure that their information is safely processed, stored, and transmitted.

PCI-DSS compliant vendors follow industry standards developed by the Payment Card Industry Security Standards Council, which serve to protect customers from identity theft. PCI-DSS compliant solutions decrease the legal, monetary, and reputation risks your business faces when handling transactions over the phone or online, storing account information, and transmitting information for credit card processing.

Contact centers are particularly vulnerable when it comes to meeting payment card industry data security and compliance requirements. When you use ComputerTalk’s UC Contact Center cloud, you are ensuring that your contact center is processing, storing, and transmitting credit card information in a secure environment.

For more information, send us a message.