13 February 2014

CallTower and ComputerTalk Partner to Extend Hosted Microsoft Lync with Contact Center Features.

Written by Vivian Pow, Posted in Press Release, ComputerTalk

South Jordan, UT– February 13, 2014 — CallTower, a leading provider of integrated, cloud-based communications solutions and ComputerTalk, a provider of Lync-native contact center products and communication-enabled business process (CEBP) applications announced today its partnership to provide growing businesses the ability to use Microsoft Lync with a fully integrated contact center solution in a hosted environment.   CallTower’s and ComputerTalk’s integrated solution provides no upfront capital costs which allows businesses to focus on strategic projects and solutions instead of expending resources managing multiple vendors, technology, and upgrades.

CallTower selected ComputerTalk based on their industry leading contact center expertise with the integrated and familiar Lync user experience.  ComputerTalk’s ice Contact Center is a Lync 2013 qualified all-in-one contact center that runs as a native part of the Lync topology.  It enables organizations to bring Lync unified communications to their contact centers, and to extend the power of contact center applications to the rest of the enterprise.

ComputerTalk is a global company that offers Lync native contact center with an application development tool that allows end users to build applications with functions that include web-chat, Lync voice, and Skype voice & messaging.

ice takes Lync-Skype integration to the next level. It is an ACD and Speech IVR with an application development tool that empowers end users to build UC CEBP applications which will transform the way you interact with your customers.  The solution will reside directly within the CallTower geographically diverse and carrier grade datacenters, being both sold and supported under the CallTower branded offerings.

CallTower CTO Greg Reynolds offered, “We believe that ComputerTalk’s ice is the best integration of contact center technology with Lync 2013.  ice extends our hosted Lync platform with familiar UI queues that make learning and using the product easy.  CallTower is addressing the need for organizations of any size the ability to act and work like professional enterprises without the large upfront spend.  Smart businesses are adopting contact center features to delight customers with better, more focused and holistic support.  CallTower is seizing upon this opportunity to meet increasing market demand with ComputerTalk’s ice.

“As organizations continue to move to the cloud, the ComputerTalk ice platform will enable them to extend and address these contact center needs within that same Lync environment,” said Mandle Cheung, Chairman and CEO, ComputerTalk. “Based upon their years of leadership in deploying hosted enterprise voice, CallTower is in a uniquely strong position to deploy and provide ongoing support for this combined solution based on Lync. Given our two decades of contact center hosting success, we look forward to this partnership continuing to set the standard on what can be accomplished for companies within a hosted Lync environment.”

CallTower invites you to find out more about our partnership with ComputerTalk and our Lync with a fully integrated contact center solution in a hosted environment at the Microsoft Lync Conference in Las Vegas on February 17th-20th.

About CallTower, Inc.

CallTower is the leading provider of cloud-based enterprise-class unified communications solutions for growing organizations worldwide. We deliver integrated communication solutions to organizations utilizing best of breed technologies.  We enhance our clients’ strategic and business operational capabilities by integrating best of breed business phone service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks into one reliable platform.

About ComputerTalk

ComputerTalk is a global company that offers cloud-based and on-prem Lync native contact center with an application development tool that allows end users to build applications with functions that include web-chat, Lync voice, and Skype voice & messaging.

ice is our native Lync Contact Center product that takes Lync-Skype integration to the next level. ice is an ACD and Speech IVR with an application development tool that empowers end users to build UC CEBP applications which will transform the way you interact with your customers.

ComputerTalk, experts in complex custom UC CEBP applications, is the current Microsoft Canada Communications Partner of the Year IMPACT award Winner. We are a Microsoft Online Service Advisor with Gold Application Development and Gold Communications competencies. ComputerTalk was founded in 1987 and is headquartered in Richmond Hill, Ontario, Canada.

Media Contacts

CallTower
Eric Lee
Marketing
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866-586-4700

ComputerTalk
Vivian Pow
Marketing
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800-410-1051

22 October 2013

Lync Conference Canada - Calgary, Canada

Written by Martin Borowski, Posted in Contact Center, Lync, Unified Communications, ComputerTalk, Microsoft

Join us at Lync Conference Canada to see how Communications Evolved.  ComputerTalk is a Silver Sponsor at the December 4 Lync Conference Canada, which will be in Calgary. Swing by our booth at the  BMO Centre in Stampede Park (link to http://venues.calgarystampede.com/attending/maps-directions.html)  - we'll be showing you everything you ever wanted to know about building UC workflow applications and providing excellent customer care by using Lync and Skype in your contact centre.  This conference promises several benefits.  • Find out how Lync-native products can make your organization more efficient.  At our booth, you'll see a demo of the 2012 Impact Award winning ice contact center for Lync, from our UC specialists. We'll show you how to use social media and Skype to deliver more personalized service.  • Speak with technology partners, customers, and other unified communications experts to find the right solution for you.  Sign up by clicking: Register for this free conference  Hope to see you there! You can follow the conversation on Twitter using #LyncConfCan.

Join us at Lync Conference Canada to see how Communications Evolved.

ComputerTalk is a Silver Sponsor at the December 4 Lync Conference Canada, which will be in Calgary. Swing by our booth at the  BMO Centre in Stampede Park - we'll be showing you everything you ever wanted to know about building UC workflow applications and providing excellent customer care by using Lync and Skype in your contact centre.

This conference promises several benefits.

• Find out how Lync-native products can make your organization more efficient.

At our booth, you'll see a demo of the 2012 Impact Award winning ice contact center for Lync, from our UC specialists. We'll show you how to use social media and Skype to deliver more personalized service.

• Speak with technology partners, customers, and other unified communications experts to find the right solution for you.

Sign up by clicking: Register for this free conference

Hope to see you there!

You can follow the conversation on Twitter using #LyncConfCan.

10 July 2013

ComputerTalk @ WPC13 - LIVEFEED

Written by Martin Borowski, Posted in Contact Center, Unified Communications, ComputerTalk, Microsoft

Visit us at Booth 343 for a Skype, Lync and Twitter in Contact Center demo or request a demo here.

#wpc13

17 June 2013

ComputerTalk Technology’s ice Contact Center for Microsoft Lync is now Lync 2013 Qualified

Written by Vivian Pow, Posted in Press Release, Contact Center, Lync, Unified Communications, ComputerTalk, Microsoft

The latest release of ice delivers additional features and Lync 2013-qualified reliability.

For immediate release


June 17, 2013 - Richmond Hill, Ontario -- ComputerTalk Technology announces today that their ice Contact Center for Microsoft Lync has passed all required tests to become a Lync 2013 Qualified Contact Center solution.

ComputerTalk is a Microsoft Gold Communications and Application Development partner specializing in the delivery of business communication solutions, business process automation, and cloud / on-premise contact center. ComputerTalk also hosts Lync in a PCI-compliant cloud.

The Microsoft Lync Independent Software Vendor Qualification Program is for partners who have built applications and solutions on top of Lync 2013. Partners with this qualification can provide customers with seamless setup, support, and use of qualified telephony infrastructures, applications and services with Microsoft’s unified communications software.

ComputerTalk’s ice Contact Center for Microsoft Lync enables organizations to bring Lync 2013 unified communications to their contact centers and to extend the power of contact center applications to the rest of the enterprise. Customers will benefit from having voice telephony and UC combined with enterprise-standard Interactive Voice Response and Automated Contact Distribution, as well as fully-featured agent, supervisor, and administration tools, all tightly integrated in the same architecture.  ice is software only, runs on commodity hardware, and can be deployed in any physical or virtual machine environment, be it on premise, or in a dedicated or multi-tenant cloud.  ice helps businesses realize a quicker return on investment and decrease in costs.

“Building on our Lync 2010 qualification, we were able to develop a reliable contact center solution that works with the latest version of Microsoft Lync. Our solution embeds ice as a full member of the Lync topology, and gives business users access to a set of tools to graphically define call treatments, monitor activity in real time, and report on historical performance,” said Chris Bardon, Chief Product Architect. “By working with Lync, we create a new form of UC Contact Center, delivering voice, Instant Messaging, Presence, and Video options that we know the market has been waiting for.”

ComputerTalk will be showcasing the newest release of ice Contact Center for Microsoft Lync, at the upcoming Microsoft Worldwide Partner Conference in Houston, Texas, July 7th through 12th at Booth 343.


About ComputerTalk

ComputerTalk is a Microsoft Gold UC voice specialist with over 25 years of experience in providing speech-based IVR, unified communications, and contact center solutions to hundreds of enterprises worldwide. We are Microsoft IMPACT Award winners for Communications Partner of the Year for our Microsoft Lync ISV qualified contact center solution.

As Canada’s leading contact center provider, we deliver skill-based routing, real-time monitoring, detailed analytics, in-depth reporting, and other features to the public and private sectors. ComputerTalk’s solutions have been deployed in the government, commercial, financial, healthcare, utility and transportation sectors.

23 May 2013

ComputerTalk will be participating at a ‘steak-n-learn’ – Magenium’s Lync 2013 Luncheon on June 12.

Written by Vivian Pow, Posted in Contact Center, Lync, Unified Communications, ComputerTalk, Technology

ComputerTalk will be participating at a ‘steak-n-learn’ – Magenium’s Lync 2013 Luncheon on June 12.

We will be joining Microsoft Lync Specialist Tom Egan, along with speakers from Magenium Solutions, AudioCodes, IntelePeer, and Plantronics on June 12, 2013, at Gibson’s Bar and Steakhouse in Oak Brook, Illinois, for a Lync 2013 luncheon.

While attendees enjoy a three-course lunch,  the speakers will be showing how Lync 2013 can transform your user experience by making communication interactions more collaborative, more engaging, and more accessible. During our presentation, we discuss the uses of Lync 2013 by demonstrating how applications and contact center solutions on Lync will enable unique interactions with customers.

For more information, visit here (link: http://magenium.com/en/News-And-Events/Events-Listing/2013/May/Unified-Communications-with-Microsoft-Lync-2013-Luncheon.aspx. )

Don't miss out as space is limited - register now (link:  http://mslync2013.eventbrite.com/ )

08 May 2013

Showcasing Microsoft Lync 2013 on Office 365 cloud

Written by Martin Borowski, Posted in Lync, Unified Communications, Microsoft

At the recent Lync release Derek Burney (Corporate VP, Microsoft Lync & Microsoft Office Data) took the center stage showcasing Microsoft Lync 2013 fully running on Microsoft’s cloud-based Office 365. This integration will be implemented across the service within the next 18 months.

Here are the highlights of the items demonstrated at the release event:





  • The ease with which a new user can be added to an Office 365 account with whatever Office application license.

  • Using Lync on array of mobile clients. Starting obviously with a Windows phone to Android and iPhones. He expressed that the client retains its “Lync-ness” while still adapting to the design of each mobile operating system. Creating ease of use and comfort.

  • Discussion of Lync Web app for browsers. Allowing any user join a meeting from a PC or Mac browser

  • WebRTC – the Web Real Time Communication and the premise to support this exciting initiative in the near future once standard is ratified

  • Focus on moving Microsoft Lync into the conference room. Using two large touch-screen displays, Burney demonstrated how with single-touch to join a meeting and then designate one screen to video and the other to electronic virtual whiteboard. This allowed for note taking of the meeting eliminating the need to take pictures of the old-fashioned whiteboard.

While the demo wasn’t groundbreaking, the overall delivery signified the fulfillment of the vision Microsoft had for Lync. They have delivered a UC system that can provide voice as well as IM/Presence, video, desktop sharing and overall all elements of modern communications system. It can run on all the major platforms whether desktop or mobile and now is moving into conference rooms. The success and popularity of Microsoft Lync keeps on growing and enhancing.

Contact us if you need help implementing Microsoft Lync and Office 365 with your contact center.