19 September 2016

WEBINAR: Moving your contact center to Skype For Business. Maximizing your Microsoft strategy today and in the future.

Written by Nicole Robinson, Posted in Webinars, ComputerTalk

Are you thinking about moving to Skype for Business or have you recently upgraded to Skype for Business? If you have, you have probably asked yourself "What about my contact center?"

Join ComputerTalk October 12th at 1PM ET as we discuss moving your contact center to Skype for Business

You will come out of this webinar knowing:

  • Market factors that are increasing the number of Skype for Business powered contact centers
  • The benefits of building an omni-channel contact center on Skype for Business
  • Situations where response groups are not enough
  • Current and future migration paths for moving your contact center and auto attendant to Office 365 PSTN
  • How to integrate the contact center into your help desk and customer service applications
  • Tips to help you achieve success and avoid common mistakes

This is an exclusive webinar with limited live seats based on a first-come, first-registered basis. All registrants will receive a link to an on-demand version after the webinar. At the end of the webinar there will be a Q&A session where we will address specific questions you might have.

Register now for a live seat!

 

29 June 2016

WEBINAR: Let’s win together – How ComputerTalk’s partner programs can benefit your organization!

Written by Nicole Robinson, Posted in Webinars, ComputerTalk

Are you looking to increase sales? Maximize customer satisfaction? Help customers and clients improve ROI?

Join ComputerTalk July 27 at 1PM ET to find out how a partnership with ComputerTalk can help you achieve all of those goals. Get a glimpse into the future of ice Contact Center and learn more about upcoming ice releases to see where they line up with  your customers’ technology roadmaps.

At the conclusion of the webinar, current and future partners will know the benefits of the ComputerTalk’s partner program and how ice Contact Center adds value to their portfolio.  

You will come out of this webinar knowing:

  • Benefits of being a ComputerTalk partner and the value ice adds to partner organizations
  • Different types of ComputerTalk partnerships
  • Upcoming ice features

This is an exclusive webinar with limited live seats based on a first-come, first-registered basis. All registrants will receive a link to an on-demand version after the webinar.  At the end of the webinar there will be a Q&A session where we will address specific questions you might have.

Register now for a live seat!

03 June 2014

WPC 2014 - Microsoft Worldwide Partner Conference, Washington D.C., July 13-17, 2014

Posted in Events, ComputerTalk, Microsoft

ComputerTalk is proud to be sponsoring the Microsoft Worldwide Partner Conference, held in Washington DC, Jul 13 - Jul 17, 2014.  Keep an eye out for our ads and stay tuned for our demo schedule!

If you are interesting in meeting the team at WPC, please fill out the demo form here! In the message, indicate that you want to schedule a meeting.

We're excited about interacting with you - global partners and technical visionaries - and the opportunities for us to transform the future together.

Learn more about the WPC14 at http://www.digitalwpc.com.

Register for WPC 14 here: http://www.digitalwpc.com/WPC2014/Pages/Registration.aspx

 

18 December 2013

Announcing New Dutch Partner – Didacticum

Written by Vivian Pow, Posted in Press Release, ComputerTalk

Richmond Hill, Canada (December 16, 2013) - ComputerTalk, a leading provider of Lync-native contact center product and CEBP applications, welcomes Didacticum Group, located in the Netherlands  to the ComputerTalk Global Partner Network. Partners work with ComputerTalk’s European office to better serve their client base.

The Didacticum- ComputerTalk partnership will bring Lync unified communications and CEBPs into contact centers and to extend the power of contact center applications to the rest of the enterprise.

This partnership just makes sense to Jelmer Pieters, Account Director of Sales, who chose ComputerTalk and ice because “The pragmatic and enjoyable way of working together as well as the technical minimalistic, yet rich contact center solution ComputerTalk offers in the form of ice, we can now offer a complete service to our Lync customers.” Through this partnership, Didacticum will be able to provide their customers in the Netherlands the ability to serve customers through the phone, instant messaging, email, Twitter, and Skype.

Jeroen André de la Porte, ComputerTalk’s Director of Business Development Europe says, “Didacticum’s Lync & Unified Communication knowhow combined with ice and the ability to also train an end-user on multiple levels will make the organization very agile.” Customers with both companies will benefit from the knowledge share that will occur during this partnership

13 November 2013

Announcing New US Partner - Netrix

Posted in Press Release, ComputerTalk

Richmond Hill, Canada, November 13, 2013 - ComputerTalk, a leading provider of Lync-native contact center solutions, welcomes Netrix LLC, located in the USA, to the ComputerTalk Global Partner Network. Partners work with ComputerTalk’s North American or European offices to better serve the partner's own client base.

ComputerTalk is working with Netrix to bring Lync unified communications and CEBPs into contact centers and to extend the power of contact center applications to the rest of the enterprise.

This partnership just makes sense to Netrix's director Demitri Patsilivas, who chose ComputerTalk and ice because “an alliance allows us to combine our best-in-class delivery of Lync Enterprise Voice along with Computer Talk's Lync-certified contact center platform. For Lync Enterprise Voice customers with ACD/CTI needs, Lync does not offer that natively which necessitates a third-party solution and Computer Talk fills that gap. Furthermore, Computer Talk provides a feature-set desired in next generation contact centers. This aligns well with Netrix's expertise in integrating multi-vendor platforms to provide a holistic solution." Through this partnership, Netrix will be able to provide their customers around the world with the ability to serve customers through the phone, instant messaging, email, Twitter, and Skype.

“Coupled with Netrix’s proven ability to provide solutions based on Microsoft Lync and Office365, our combined capabilities give us a unique ability to deliver contact center solutions.  Our combined efforts will enable customers to achieve a tightly integrated experience across multiple communication channels such as voice, instant messaging, Skype, email and social media.  The net-net is that our joint customers will be able to achieve a more flexible and easily adaptable customer experience process to meet the needs of today’s tech-savvy customers.” Both ComputerTalk and Netrix customers will benefit from the knowledge share that will occur during this partnership.


About Netrix LLC

Headquartered in Bannockburn, IL, Netrix is a Cisco Gold Partner, Microsoft Gold Partner, Citrix Gold Partner specializing in systems, security, infrastructure, wireless, unified communications, data center, managed services and carrier services.


About ComputerTalk

ComputerTalk provides white label on-premise and cloud based unified communications contact center solutions, via a carefully selected partner network, to customers around the world. We specialize in Lync Enterprise Voice, Contact Center, Interactive Voice Response and custom / tailor-made / PCI-compliant (CEBP) Lync applications. Our ice platform is a fully-featured Lync 2013 and 2010 ISV qualified, all-in-one, software only, social media contact center that runs as a native Lync component (UCMA). ComputerTalk is the current Microsoft Canada Communications Partner of the Year IMPACT award Winner.  We are a Microsoft Online Service Advisor with Gold Application Development and Gold Communications competencies. ComputerTalk was founded in 1987 and is headquartered in Richmond Hill, Ontario, Canada.


Contact Information:

Netrix, LLC

Ms. Pam Hoover
Marketing Director
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.


ComputerTalk Richmond Hill office:

Ms. Vivian Pow
Product Marketing
Email:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it.


26 June 2013

Microsoft Worldwide Partner Conference (WPC) July 7 – 11 in Houston, Texas

Written by Martin Borowski, Posted in ComputerTalk, Microsoft

We are attending.

We will be attending the Microsoft Worldwide Partner Conference (WPC) July 7 – 11 in Houston, Texas. We’ll also be showcasing our Lync 2013 ISV Qualified ice Contact Center for Microsoft Lync. We are very excited to share with you the benefits that our new and improved features will bring - Twitter queuing, Skype integration, Look Back recording and more!

Skype is currently bringing down the barriers of communication for over 254 million users, bridging them across multiple platforms, across countries and continents, at low costs. This will have a huge impact in the enterprise communication and contact center space. We have every intention to be there to help partners understand what that means for their infrastructure and telephony investments.

Come visit us at Booth 343 in the Enterprise Social Neighbourhood. You can also schedule a demo with us by filling the from here.