14 March 2018

4 Reasons Global Enterprise Need Cloud

Written by Martin Borowski, Posted in Contact Center, ComputerTalk

Many global enterprises choose to manage their own technology, and with good reason. When platforms like the contact center are serving thousands of employees and millions of customers worldwide, you can’t afford to miss a beat.

Many enterprises view self-managed, on-premises solutions as more reliable and easier to control. In reality, modern-day cloud solutions are as reliable as (sometimes more reliable than) on-premises solutions. Some of the benefits to the cloud are obvious, such as cost savings, no need to manage infrastructure and reliable high availability. However, when deciding between cloud and on-premises, there are more things for global enterprises to consider. Here are 4 compelling reasons why global enterprises need the cloud:

17 February 2014

ComputerTalk sponsors Global Lync Conference 2014 in Las Vegas.

Written by Vivian Pow, Posted in Press Release, Contact Center, Lync, Unified Communications, ComputerTalk, Microsoft

Richmond Hill, Canada - February 17, 2014 – ComputerTalk, a leading provider of Lync-native contact center and CEBP applications, is honoured to be a silver sponsor and exhibitor at the upcoming 2014 Lync Conference in Las Vegas, Feb 18 – 20, at the Aria Resort.  This event will bring together the whole Lync ecosystem to discover and celebrate the latest advancements in the unified communications industry.

Conference attendees can visit booth 618 to see how the ice contact center solution extends and enhances the capabilities of Microsoft Lync and Skype. ice is a fully-featured Lync 2013 and 2010 ISV qualified, all-in-one, software only, social media contact center that runs as a native Lync component (UCMA). “Bringing together e-mail, instant messaging, social media, voice communications, and web conferencing is a matter of productivity and competitiveness. We recognize the enormous potential of this convergence in the market, and so does Microsoft,” says Mandle Cheung, Founder and CEO of ComputerTalk.

ComputerTalk has speaking engagements at the Lync Partner Theatre and during the Apps for Lync: Contact Center and Attendant Console Applications breakout. Follow their twitter account (@iceComputerTalk) to find out about special events that will happen in their booth.  In addition, the company will be holding a draw for the monitor they are using to demo the ice solution – a 50” 4K Ultra HD LED TV valued at $1300.

To learn more about ComputerTalk and the capabilities of ice, visit booth 618 during the event or schedule an appointment with us at www.computer-talk.com/demo-request.

16 December 2013

Avtex and ComputerTalk Announce Partnership

Written by Vivian Pow, Posted in Press Release, ComputerTalk

Partnership highlights abilities to deliver contact center solutions

MINNEAPOLIS, MN – December 12, 2013 – Avtex, a provider of integrated interaction solutions, announced today its partnership with ComputerTalk, a leading provider of Microsoft Lync-native contact center product and CEBP applications. As part of the ComputerTalk Global Partner Network, Avtex will work with ComputerTalk’s North American offices to better serve their own client base.

The Avtex ComputerTalk partnership will bring Lync unified communications and CEBPs into contact centers and to extend the power of contact center applications to the rest of the enterprise.

“The addition of ComputerTalk’s Lync-certified and natively integrated contact center platform extends our Microsoft and Contact Center portfolio and our reach to those customers that want to extend the power of contact center to the rest of the enterprise,” says George Demou, President of Avtex. Further, says Demou, “it aligns with our mission to provide integrated, optimized customer experiences with cross-channel technologies. Both ComputerTalk and Avtex customers will benefit from the knowledge share that will occur during this partnership.”

"We are really excited about the enormous potential of this partnership. Avtex, Microsoft's Lync partner of the year with a national reach can be leveraged effectively in the CC/UC solutions market. Avtex's proven ability to provide solutions based on Microsoft Lync and Office365 will now have ComputerTalk's powerful and user friendly ice contact center added to their portfolio. Our combined efforts will enable customers to achieve a tightly integrated experience across multiple communication channels such as voice, instant messaging with web chat, Skype, email and social media,” says Mandle Cheung, Founder and CEO of ComputerTalk.


About Avtex

Avtex, a Pohlad Family Company, provides professional services and strategic consulting encompassing a full 360° suite of solutions including user experience design, application development, unified communications, contact centers, portals, business intelligence, and customer relationship management. Driven by technology know-how and passionate about customer experience, Avtex is uniquely qualified to help clients deliver exceptional experiences to their customers using technology. Backed by strategic partnerships with Microsoft,Sitecore and Interactive Intelligence, Avtex is truly a breadth and depth provider of customer experience technology solutions. Find out more about Avtex online at www.avtex.com or follow Avtex on Twitter at @avtex.

About ComputerTalk

ComputerTalk provides white label on-premise and cloud based unified communications contact center solutions, via a carefully selected partner network, to customers around the world. ice is the brand name of our native Lync Contact Center product. We specialize in Lync Enterprise Voice, PBX agnostic contact center and Interactive Voice Response, and custom / tailor-made CEBP  applications. Our OpEx offering runs in a PCI-compliant data center. ice is a fully-featured Lync 2013 and 2010 ISV qualified, all-in-one, software only, social media contact center that runs as a native Lync component (UCMA). ComputerTalk is the current Microsoft Canada Communications Partner of the Year IMPACT award Winner. We are a Microsoft Online Service Advisor with Gold Application Development and Gold Communications competencies. ComputerTalk was founded in 1987 and is headquartered in Richmond Hill, Ontario, Canada.

13 November 2013

Announcing New US Partner - Netrix

Posted in Press Release, ComputerTalk

Richmond Hill, Canada, November 13, 2013 - ComputerTalk, a leading provider of Lync-native contact center solutions, welcomes Netrix LLC, located in the USA, to the ComputerTalk Global Partner Network. Partners work with ComputerTalk’s North American or European offices to better serve the partner's own client base.

ComputerTalk is working with Netrix to bring Lync unified communications and CEBPs into contact centers and to extend the power of contact center applications to the rest of the enterprise.

This partnership just makes sense to Netrix's director Demitri Patsilivas, who chose ComputerTalk and ice because “an alliance allows us to combine our best-in-class delivery of Lync Enterprise Voice along with Computer Talk's Lync-certified contact center platform. For Lync Enterprise Voice customers with ACD/CTI needs, Lync does not offer that natively which necessitates a third-party solution and Computer Talk fills that gap. Furthermore, Computer Talk provides a feature-set desired in next generation contact centers. This aligns well with Netrix's expertise in integrating multi-vendor platforms to provide a holistic solution." Through this partnership, Netrix will be able to provide their customers around the world with the ability to serve customers through the phone, instant messaging, email, Twitter, and Skype.

“Coupled with Netrix’s proven ability to provide solutions based on Microsoft Lync and Office365, our combined capabilities give us a unique ability to deliver contact center solutions.  Our combined efforts will enable customers to achieve a tightly integrated experience across multiple communication channels such as voice, instant messaging, Skype, email and social media.  The net-net is that our joint customers will be able to achieve a more flexible and easily adaptable customer experience process to meet the needs of today’s tech-savvy customers.” Both ComputerTalk and Netrix customers will benefit from the knowledge share that will occur during this partnership.


About Netrix LLC

Headquartered in Bannockburn, IL, Netrix is a Cisco Gold Partner, Microsoft Gold Partner, Citrix Gold Partner specializing in systems, security, infrastructure, wireless, unified communications, data center, managed services and carrier services.


About ComputerTalk

ComputerTalk provides white label on-premise and cloud based unified communications contact center solutions, via a carefully selected partner network, to customers around the world. We specialize in Lync Enterprise Voice, Contact Center, Interactive Voice Response and custom / tailor-made / PCI-compliant (CEBP) Lync applications. Our ice platform is a fully-featured Lync 2013 and 2010 ISV qualified, all-in-one, software only, social media contact center that runs as a native Lync component (UCMA). ComputerTalk is the current Microsoft Canada Communications Partner of the Year IMPACT award Winner.  We are a Microsoft Online Service Advisor with Gold Application Development and Gold Communications competencies. ComputerTalk was founded in 1987 and is headquartered in Richmond Hill, Ontario, Canada.


Contact Information:

Netrix, LLC

Ms. Pam Hoover
Marketing Director
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.


ComputerTalk Richmond Hill office:

Ms. Vivian Pow
Product Marketing
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