28 October 2017

LIVE WEBINAR: NOVEMBER 30TH - 1PM EST - Mobile Customer Experience, Powered By The Contact Center

Written by Christopher Liko, Posted in Webinars

mobile sdk

Mobile has become the centerpiece of today’s customer experience.

Without leveraging mobile, your organization is missing a crucial (and constantly growing) piece of the customer experience strategy. So why is mobile often siloed from the rest of your customer touchpoints?

The good news is that we can help you remove that silo. Bringing mobile as a channel into your contact center ensures that you deliver effective and personalized experiences to your customers- anywhere, anytime.

In this live webinar, we will discuss:

• The benefits of leveraging mobile as a gateway into your organization via the contact center

• A real-life example of how mobile integration helped an organization deliver powerful experiences to its customers

• How you can easily add contact center functionality to a new or existing customer-facing mobile app

• Live mobile app demonstration

Whether you are building a mobile app from scratch, or have an existing one, ComputerTalk’s ice Mobile SDK can bring mobile web chat capabilities to your customers. By connecting your mobile app to the contact center, you can leverage the power of context and proactive engagement to create groundbreaking customer experiences.

Join us for this webinar and learn how to connect with your customers in ways that you never thought possible!

 

REGISTER NOW

 

07 March 2013

Challenging trends in fully deploying unified communications platform

Written by Martin Borowski, Posted in Unified Communications, ComputerTalk

To fully deploy an enterprise-wide unified communications (UC) platform is not an easy task albeit the advantages it brings. Enterprises continue to wrestle with moving their deployment from pilot phase into full-scale production. For easier deployment, it’s been identified that enterprises should blend the traditional option of on-premises Microsoft Lync deployment with optimization provided through hosted deployment. This allows the core infrastructure and applications to remain in the enterprise while media, edge and federation portions of the environment are hosted in the cloud.