13 February 2017

LIVE WEBINAR: Embarking on the digital transformation journey: 5 trends driving change in the contact center.

Written by Nicole Robinson, Posted in Webinars, ComputerTalk

Embarking on the digital transformation journey: 5 trends driving change in the contact center.

Customers drive business. According to the 2016 Microsoft State of Global Customer Service Report, 56% of global consumers say they have higher expectations for customer service now than they had just one year ago. How do we use interactions to build sustainable relationships with customers in a digital world? The answer is no longer a simple one. The market is more fluid than ever before, so what decision should organizations be making? In this webinar, we discuss strategies to unify your communications ecosystem, enabling faster, more frequent and remarkably effective business process and customer interactions.

Join ComputerTalk March 15th - 1PM EST as we discuss trends driving change in the contact center.

You will come out of this webinar knowing:

  • The top 5 trends affecting the contact center industry
  • The role of the contact center in the digital transformation strategy
  • How to leverage the contact center to turn your vision into reality

This is an exclusive webinar with limited live seats based on a first-come, first-registered basis. All registrants will receive a link to an on-demand version after the webinar. At the end of the webinar there will be a Q&A session where we will address specific questions you might have.

Register now for a live seat!

 

19 September 2016

WEBINAR: Moving your contact center to Skype For Business. Maximizing your Microsoft strategy today and in the future.

Written by Nicole Robinson, Posted in Webinars, ComputerTalk

Are you thinking about moving to Skype for Business or have you recently upgraded to Skype for Business? If you have, you have probably asked yourself "What about my contact center?"

Join ComputerTalk October 12th at 1PM ET as we discuss moving your contact center to Skype for Business

You will come out of this webinar knowing:

  • Market factors that are increasing the number of Skype for Business powered contact centers
  • The benefits of building an omni-channel contact center on Skype for Business
  • Situations where response groups are not enough
  • Current and future migration paths for moving your contact center and auto attendant to Office 365 PSTN
  • How to integrate the contact center into your help desk and customer service applications
  • Tips to help you achieve success and avoid common mistakes

This is an exclusive webinar with limited live seats based on a first-come, first-registered basis. All registrants will receive a link to an on-demand version after the webinar. At the end of the webinar there will be a Q&A session where we will address specific questions you might have.

Register now for a live seat!

 

29 June 2016

WEBINAR: Let’s win together – How ComputerTalk’s partner programs can benefit your organization!

Written by Nicole Robinson, Posted in Webinars, ComputerTalk

Are you looking to increase sales? Maximize customer satisfaction? Help customers and clients improve ROI?

Join ComputerTalk July 27 at 1PM ET to find out how a partnership with ComputerTalk can help you achieve all of those goals. Get a glimpse into the future of ice Contact Center and learn more about upcoming ice releases to see where they line up with  your customers’ technology roadmaps.

At the conclusion of the webinar, current and future partners will know the benefits of the ComputerTalk’s partner program and how ice Contact Center adds value to their portfolio.  

You will come out of this webinar knowing:

  • Benefits of being a ComputerTalk partner and the value ice adds to partner organizations
  • Different types of ComputerTalk partnerships
  • Upcoming ice features

This is an exclusive webinar with limited live seats based on a first-come, first-registered basis. All registrants will receive a link to an on-demand version after the webinar.  At the end of the webinar there will be a Q&A session where we will address specific questions you might have.

Register now for a live seat!

26 May 2016

Enhancing Customer Service with CRM and Application integrated solutions in the Contact Center

Written by Martin Borowski, Posted in Contact Center, Webinars, ComputerTalk, Microsoft

Walker predicts that by 2020, customer experience will overtake price and product as the key brand differentiator. Make sure your contact center agents are able to deliver the best customer experience possible. Join leading contact center experts as they discuss the benefits of integrating contact center and your key customer service applications.

You will come out of this webinar knowing:

  1. The top 5 benefits of integrating your contact center with CRM
  2. How you can create a seamless customer journey by continuing your workflows in CRM into the contact center.
  3. Different scenarios for integrating with CRM and application solutions

If you have any questions, send ‘em over at www.computer-talk.com/contact-us.

 

26 April 2016

Webinar: Enhancing customer service with CRM and application integrated solutions in the contact center - Bringing the pieces together without breaking the bank.

Written by Nicole Robinson, Posted in Webinars

May 4th 2016, 1PM ET

Are you optimizing your customer’s journey when they attempt to communicate with you? Are your contact center agents being given the tools to effectively manage your company’s front lines into the customer experience? Are you effectively documenting the customer experience and lifecycle?

Walker predicts that by 2020, customer experience will overtake price and product as the key brand differentiator. Make sure your contact center agents are able to deliver the best customer experience possible. Join leading contact center experts as they discuss the benefits of integrating contact center and your key customer service applications.

You will come out of this webinar knowing:

  • The top 5 benefits of integrating your contact center with CRM
  • How you can create a seamless customer journey by continuing your workflows in CRM into the contact center.
  • Different scenarios for integrating with CRM and application solutions

 

REGISTER NOW

 

01 January 2016

Enhancing Office 365 Voice with Contact Center - Webinar

Written by Martin Borowski, Posted in Events, Webinars

There is an increasing trend with organizations to move their applications and infrastructure to the cloud. A recent study by IDG found 72% of enterprises have either applications or infrastructure running in the cloud, a 15% increase since 2012.

With this push to the cloud can organizations still receive enterprise-class features and reliability in a contact center?

Attend this webinar to hear leading experts discuss and offer guidance on this question.

You'll come out of this webinar knowing:

  • Different Office 365 offerings and deployment scenarios available
  • Outlook on E5 adoption
  • Current and future options for Office 365 integration into the contact center

This is an exclusive webinar with limited live seats based on a first-come, first-registered basis. All registrants will receive a link to an on-demand version after the webinar.

REGISTER NOW