Customers drive business. According to the 2016 Microsoft State of Global Customer Service Report, 56% of global consumers say they have higher expectations for customer service now than they had just one year ago.

How do we use interactions to build sustainable relationships with customers in a digital world? The answer is no longer a simple one. The market is more fluid than ever before, so what decision should organizations be making? In this webinar, we discuss strategies to unify your communications ecosystem, enabling faster, more frequent and remarkably effective business process and customer interactions.

You will come out of this webinar knowing:

  1. The top 5 trends affecting the contact center industry
  2. The role of the contact center in the digital transformation strategy
  3. How to leverage the contact center to turn your vision into reality