28 October 2015

Congratulations Kids Help Phone on the BroTalk Launch!

Posted in Contact Center, ComputerTalk, Success Stories, Unified Communications

ComputerTalk is proud to be the webchat provider for Kids Help Phone, connecting children and teenagers to trained counsellors through the web.

BroTalk is KHP’s new microsite focused on helping teenage guys aged 14-18, who are 31% less likely reach out and discuss mental and emotional issues. When they reach out, usually the situation has escalated. BroTalk provides them with resources and stories so that they can come up with solutions themselves and encourages them to reach out before it escalates to something more serious. The entire site, including the web chat portion, is mobile friendly and services all 10 provinces and 3 territories.

Here are links to BroTalk (English) and BroTalk (French). Videos explaining BroTalk are available here:

16 September 2015

T.D. Williamson Inc. Success Story

Written by Vivian Pow, Posted in Success Stories

ice Contact Center for Lync / Skype for Business

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With today's busy schedules, people's time is precious. If requests are not answered within a short period of time, be it through phone, email, SMS, Twitter, Skype, or Lync, customers will turn to other vendors or service providers. Businesses that use basic call management systems are often unable to support the modalities and offer the type of service customers have come to expect.

T.D. Williamson (TDW) is a global pipeline manufacturing and service company with a dedication to quality and extreme customer commitment. TDW has seen great success using Lync 2013 as a tool for communication, using it for global conferencing and internal communications. ComputerTalk's ice (Intelligent Communications Exchange) gave TDW the ability to use their existing Lync infrastructure to decrease response times and improve customer service in their internal help desk.

 

13 June 2012

PDX Inc. - Success Story

Written by Martin Borowski, Posted in ComputerTalk, Success Stories

PDX inc Fort Worth story

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Background

PDX Inc., located in Fort Worth, Texas, is a pharmaceutical software vendor. PDX discovered the benefits of unified communications in 2009,when it adopted Microsoft’s Office Communications Server (OCS) 2007 for internal use. For external communication with clients, they relied on their Enterprise Pharmacy System call center, which used an Avaya PBX system. Despite six years of planning and a $100 million investment, PDX was unable to meet the rising demand to expand the level of support it could provide to clients.

01 June 2012

Kids Help Phone - Success Story

Written by Martin Borowski, Posted in ComputerTalk, Success Stories

Kids Help Phone success story

Download Kids Help Phone Success Story PDF

Background

Kids Help Phone Toronto (KHP) is a free and confidential counselling service for youth.
Youth can speak anonymously with professional counsellors by calling the Kids Help Phone hotline. Before switching to ComputerTalk’s contact center, counsellors working out of the Toronto office used a Nortel call center solution.