ComputerTalk is known for its successful implementations of complex, mission-critical software solutions. Because it is essential to understand the realities of a customer’s business environment to have a successful deployment, we make it a priority to acquire deep expertise in all the vertical markets we service.

 


 

Utilities

ice has been providing solutions for Electricity, Gas, Water and Energy industries for many years. We focus on the needs, direction and development the industry faces in utilizing IT, Communication, Networking, Software and Devices. Our solutions provide outbound notifications, self service, and sophisticated computer telephony integration (CTI).

  • Billing and Account Inquiry
  • Usage Inquiry
  • Change of address
  • Duplicate Bill Request
  • PIN Administration
  • Trouble Tickets
  • Auto Attendant
  • Call Routing
  • FAQs
  • Outage Updates
  • Outbound Notification
  • Meter Reading
  • Bill Payment
  • Outbound Bill Reminder / Collection
  • Crisis / Outage Hotline
  • Customer Surveys
  • Custom Solutions
  • Information / Form Requests

Insurance

The highly competitive insurance industry is made up of companies vying for more marketshare, and in many cases the only differentiator that sets a provider apart from the rest is customer service.  ComputerTalk’s solutions for quote automation, self service, and outbound notifications provide insurance companies with the edge they need to compete in an industry where customer retention is key.

  • Annuity Account Maintenance
  • Automated Quotes
  • Claim Filing and Processing
  • Customer Service
  • Life Insurance Loan Information
  • Policy Coverage Verification
  • Policy Renewal or Coverage Changes
  • Proof of Insurance Requests
  • Rate Information Line

Healthcare

An aging population means that healthcare has never been so front-of-mind for so many people. ComputerTalk assists hospitals, pharmaceutical companies, government and medical centers with a variety of applications tailored to the healthcare market.  Whether it’s outbound patient reminders that reduce the number of no-show appointments, or self-service phone numbers to retrieve lab results, ComputerTalk’s extensive experience in this vertical make us uniquely positioned to assist in this dynamic and growing market.

  • Bed Tracking
  • Benefi ts Administration
  • Drug Test Results
  • Drug Trial Registration and Symptom Reporting
  • Healthcare Providers Member Services
  • Lab Test Results Inquiry
  • Patient Account and Billing Inquiry
  • Patient Insurance Coverage Verification
  • Physician Scheduling
  • Physician Locator

Public Services

Whether Local/Municipal, State/Provincial, or Federal, ComputerTalk is a leading provider of solutions for citizens and the organizations who serve them.  From getting a driver’s license to paying taxes to getting status on child support payments, the interactions people have every day with the civil service are facilitated by ice.  Dozens of contact centers and a variety of self-service applications are hosted in the cloud, with ice efficiently handling millions of inquiries and transactions for the public.

  • Voice Biometrics
  • Driver’s License and License Plate Registration
  • Election Poling Place Hotline
  • Hearing Schedules
  • Personnel and Sales Tax Payment Filing for Business
  • Social Security Benefit Application Processing
  • Tax Payment by Phone
  • Transportation Information, Road Closures and Weather Updates
  • Traffic Enforcement - Pay Tickets by Phone
  • Worker’s Compensation Claim Filing and Status
  • 311 Citizen Contact Center

Financial Services

Financial Institutions have been the pioneers in terms of adoption of technology for servicing their clients.  The opportunity for secure, reliable transactions between people and their banks continues to grow and evolve.  What started out with simple self service over the phone has become focused on the Web and Smart Phones.  The goal is to provide easy, convenient access not only to information but to transactions from wherever a client happens to be, and whatever device the person has in front of them.

  • Investment Bank
  • Account Inquiry
  • Bill Payment
  • Check Ordering
  • Credit Card Activation
  • Credit Card Account Inquiry
  • Financial Instrument Information
  • Funds Transfer
  • Loan by Phone
  • Mortgage/Loan Account Inquiry
  • Mutual Fund/Annuity Account Management
  • Outbound Past Due Payment Handling

Horizontal Applications

ComputerTalk’s depth of experience in application development has resulted in the packaging of a number of solutions that address the needs of virtually any industry.  Routing calls intelligently to the most appropriate individual is one such application, and there are also a number of ways to provide self-service options that can be applied horizontally as well.

  • Speech auto attendant
  • Account Inquiry
  • Benefits Enrolment
  • Customer Satisfaction Surveys
  • Password Reset
  • Store or Service Provider Locator
  • Account Status
  • Change of Address
  • Appointment Scheduler
  • Order Status & Entry