26 June 2012

ice Contact Center Qualified Lync Applications

Written by Martin Borowski, Posted in ComputerTalk, Contact Center, Microsoft, Lync

ice qualified lync application technet

ComputerTalk ice Contact Center

Enhance organizational effectiveness with contextual routing and application integration.

ice contact center for Lync is an all-in-one software-only solution that integrates with Microsoft Lync to deliver seamless voice, email, IM and webchat control within business applications and CRM solutions.

It allows you to enhance your contact center experience with the following:

• Skills-based routing with Automatic Voice Distribution (ACD)
• Feature-rich IP-PBX
• Speech Interactive Voice Response (IVR)
• Computer-Telephony Integration (CTI) with screen pops
• Call recording
• Real-time monitoring and in-depth reporting
• Custom Lync applications

With contextual intelligence, ice pushes customer requests to the most suitable queue and agent. Every event is tracked for Lync real-time monitoring and reporting tools.

ice contact center for Lync leverages IM, Presence, and custom Lync applications to reduce costs, increase productivity, and enhance organizational competitiveness.


18 June 2012

Microsoft WPC 2012 Toronto, July 8-12th

Written by Martin Borowski, Posted in ComputerTalk, Microsoft, WPC 2012

2012 Microsoft Worldwide Partner Conference

The Microsoft World Wide Partner Conference is held at the Metro Toronto Convention Center this year!

This is an exciting opportunity for Microsoft Partners to see the Microsoft business and technology roadmap, to hear about the latest Partner opportunities and incentives, and make meaningful connections with Microsoft reps and Partners.

We see this as an opportunity to knowledge-share with technology leaders and connect with solutions experts from around the globe!

Visit us at our booths: we will be at booth #1507 in the Solution Innovation Center and we are one of a dozen Partners to be featured at the hosting booth in the Microsoft Cloud Pavilion.  We are looking forward to meeting with you to discuss custom Lync applications (CEBP), contact center, speech IVR, and Lync Enterprise Voice and to demo our new product.

See you there!


P.S. By the way, come celebrate our product launch– you are invited to our rooftop event on July 11. RSVP here.

13 June 2012

PDX Inc. - Success Story

Written by Martin Borowski, Posted in ComputerTalk, Success Stories

PDX inc Fort Worth story

Download PDX Success Story PDF


PDX Inc., located in Fort Worth, Texas, is a pharmaceutical software vendor. PDX discovered the benefits of unified communications in 2009,when it adopted Microsoft’s Office Communications Server (OCS) 2007 for internal use. For external communication with clients, they relied on their Enterprise Pharmacy System call center, which used an Avaya PBX system. Despite six years of planning and a $100 million investment, PDX was unable to meet the rising demand to expand the level of support it could provide to clients.

17 May 2012

WPC 2012 Toronto and ComputerTalk

Posted in ComputerTalk, Microsoft

WPC Bronze Sponsor

ComputerTalk will be part of the Microsoft Worldwide Partner Conference 2012 in Toronto as a WPC Bronze Sponsor. Come visit our booth.

Read more about ComputerTalk and WPC 2012.

July 8-12, 2012


02 January 2012

Download 2012 Calendar

Written by Martin Borowski, Posted in ComputerTalk

2012 Lync ComputerTalk Calendar

Download our amazing 2012 Calendar. Includes Canadian and US holidays.

Download here.