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About Us

Our solutions improve contact center productivity and integrate the contact center with the rest of the organization so companies can truly leverage their knowledge workers.

Our contact center solution is an ACD and Speech IVR powered by an application designer tool. This tool empowers organizations to build custom applications that transform the way they interact with customers.

WATCH VIDEO to learn more about us and how we can help your organization.

Quality Professional Services.

Starting with the ability to accurately understand business needs and technology requirements is a critical success factor in communications projects.

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Featured Success Story

Kids Help Phone

kids help phone case studyKids Help Phone’s requirement for their counsellors to communicate with youth via web chat as well as voice compelled them to find a Unified Communications enabled (UC) solution that offers a rich chat experience for youth and counsellors. ComputerTalk’s ice contact center with iceIM web chat and Microsoft Lync provides the UC solution to the challenges that KHP faced.


Featured Blog

To Cloud or not to Cloud - On Premises vs Cloud

on premises vs cloudOrganizations have many technology choices when it comes to contact centers. Both on-premises and cloud solutions deliver potential benefits, as illustrated in the comparison table below. Regardless of your decision, choose your providers carefully, as contact centers have complex requirements. If you need an expert to help walk you through your requirements, leave us a message here.