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About Us

Our solutions improve contact center productivity and integrate the contact center with the rest of the organization so companies can truly leverage their knowledge workers.

Our contact center solution is an ACD and Speech IVR powered by an application designer tool. This tool empowers organizations to build custom applications that transform the way they interact with customers.

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Quality Professional Services.

Starting with the ability to accurately understand business needs and technology requirements is a critical success factor in communications projects.

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Featured Case Studies

Magnetek

magnetek usa

ComputerTalk’s ice contact center on Skype for Business streamlines Magnetek’s helpline.

The technical and field support team at Magnetek runs a phone helpdesk that operates as a first point of contact for after-market services. Support technicians work with crane operators and maintenance technicians in the field to help them solve real-time problems. The nature of their work requires them to be offline or away from the desk intermittently throughout the day. This can lead to confusion among the group about who is available to take calls versus who is working on other projects. The team’s voicemail was separate from the call queue and lacked a call back option, so customers who couldn't reach a support technician would “call and hang up, call and hang up” or try other departments. By implementing ice Contact Center on Skype for Business, the team simplified their process for entering and leaving the call queue, provided customers with the peace of mind knowing they’ll be helped as quickly as possible, and opened the door to possibilities for improving productivity and process enhancements.

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Bob Barker

bob barker

Bob Barker Company moves to ice Contact Center and Skype for Business to eliminate servers, connect departments and save $15,000/month.

Bob Barker Company, America’s leading detention supplier, migrated their call centers from Cisco Unified Communications platform to ComputerTalk’s ice Contact Center on Skype for Business. The move to the cloud saved the company $15,000 per month in infrastructure; empowered the call center manager with enhanced capabilities to manage her team more effectively; and provided real-time insights and better control to individual customer service agents through an intuitive interface. The company-wide move to Skype for Business and Office 365 unified the company’s communication platform, enabling better customer service and increased opportunity for innovation.

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