Featured Success Story
Kids Help Phone
Kids Help Phone’s requirement for their counsellors to communicate with youth via web chat as well as voice compelled them to ﬁnd a Uniﬁed Communications enabled (UC) solution that offers a rich chat experience for youth and counsellors. ComputerTalk’s ice contact center with iceIM web chat and Microsoft Lync provides the UC solution to the challenges that KHP faced.
To Cloud or not to Cloud - On Premises vs Cloud
Organizations have many technology choices when it comes to contact centers. Both on-premises and cloud solutions deliver potential benefits, as illustrated in the comparison table below. Regardless of your decision, choose your providers carefully, as contact centers have complex requirements. If you need an expert to help walk you through your requirements, leave us a message here.