Ensure your customers are getting the service they need with no or minimal wait times. Conversation bots are available 24/7, 365 days a year. They enable customers to perform self-service tasks, speak their needs, obtain the information they are looking for, and/or get directed to the appropriate agent. By offloading common requests to bots, you can free up agents’ time to handle the more complex inquiries.

Eliminate the need to hire the same voice talent or have multiple voices in an IVR system when messages need to be updated or changed. Use AI text-to-speech to easily update messages while maintaining a unified voice. These voices are 100% natural sounding with no hint of robotic utterance.

When customers and organizations speak different languages, there is a communication barrier preventing customers from getting the assistance they need. With translation, customers can type in any language, and a chatbot will be able to help them. Customers can converse with the bot in their preferred language, reducing the need to hire agents who speak additional languages.

Customers no longer need to go through the lengthy process of answering multiple questions to identify themselves. With speaker verification, they can confirm their identity using a passphrase. This also prevents imposters from answering another person’s security questions.