01 June 2012

Kids Help Phone - Success Story

Written by Martin Borowski, Posted in ComputerTalk, Success Stories

Kids Help Phone success story

Download Kids Help Phone Success Story PDF

Background

Kids Help Phone Toronto (KHP) is a free and confidential counselling service for youth.
Youth can speak anonymously with professional counsellors by calling the Kids Help Phone hotline. Before switching to ComputerTalk’s contact center, counsellors working out of the Toronto office used a Nortel call center solution.

17 May 2012

WPC 2012 Toronto and ComputerTalk

Posted in Microsoft, ComputerTalk

WPC Bronze Sponsor

ComputerTalk will be part of the Microsoft Worldwide Partner Conference 2012 in Toronto as a WPC Bronze Sponsor. Come visit our booth.

Read more about ComputerTalk and WPC 2012.

July 8-12, 2012

http://www.digitalwpc.com/WPC2012/Pages/WPC2012.aspx#fbid=lEAHWszSK_t

15 May 2012

Deploying the Lync Mobility Service

Written by Chris Bardon, Posted in Microsoft, Lync

Microsoft Lync phones

With bits for the Lync mobility service and the Windows Phone client released. The official documentation that comes along with the download is pretty good in this case, and there are already some other blog posts that cover the deployment in detail, which is great to see. While it would have been nice to not have to need an extra server component, it does make sense that you’d need to abstract the SIP stack away from the client, and the way that piece works makes sense. What I don’t understand though is the need for yet another autodiscover service.

02 January 2012

Download 2012 Calendar

Written by Martin Borowski, Posted in ComputerTalk

2012 Lync ComputerTalk Calendar

Download our amazing 2012 Calendar. Includes Canadian and US holidays.

Download here.

02 January 2012

Building a standalone Lync server, or, how to write UCMA applications on a plane

Written by Chris Bardon, Posted in Microsoft, Lync

Microsoft Lync standalone

One of the difficult things about writing applications using UCMA is the fact that you need to connect to Lync in order to run or debug any of your code.  In fact, since you can’t connect UCMA applications through the edge server, you need direct access to the front end, which probably means VPN connectivity for any remote work.  On top of that, if you want to be able to provision and debug things on the server side, you’ll need administrative access to the Lync server, so it’s likely that there’ll be a separate development lab environment set up apart from your company’s everyday Lync deployment.  In the ideal case, each developer would have access to their own personal Lync sandbox, since then they could write and test whatever they needed to without impacting anyone else.

Over the past few years, I’ve run into a few people that have built monster laptops that ran Hyper-V and a full Lync stack, but I’d never tried putting one together myself.  Last week though, I finally got the chance, and while it does work, there are a few pitfalls that I found while trying to get everything going.

First, the hardware...