05 December 2011

Troubleshooting UCMA applications - Microsoft Lync, DNS entries, and failed calls

Written by Chris Bardon, Posted in Microsoft, Lync, Troubleshooting

UCMA application troubleshooting

One of the most frustrating things that you can run into when working with UCMA is starting your application, placing a call to it, and having that call fail.  As far as your code is concerned, everything is great.  Calls worked yesterday, calls work for other developers, but for some reason, your call is failing.  At this point, the only real way to track down what’s going on is to go on the server and run OCSLogger.exe and trace the call.

28 October 2011

ComputerTalk Technology a Unified Communications Innovation Partner of the Year Finalist in the 2011 Microsoft Partner Network IMPACT Awards

Written by Martin Borowski, Posted in Microsoft, ComputerTalk

ComputerTalk finalist in 2011 Microsoft Partner Network IMPACT Awards

Microsoft Canada Inc recognizes achievements of leading Canadian technology partners’.

ComputerTalk would like to announce that it has been selected as a finalist in the Unified Communications Innovation Partner of the Year category for the 2011 Microsoft Partner Network IMPACT Awards. The ninth annual IMPACT Awards recognize excellence within the Microsoft technology partner community in Canada.

“Technology partners are at the core of Microsoft’s business.” said Neil Tanner, Vice-President, Small Business, Midmarket Solutions & Partners, Microsoft Canada Inc. “We are honoured to celebrate and recognize the outstanding achievements of industry leaders like ComputerTalk through the Microsoft Partner Network IMPACT Awards. We are proud to work with them as they deliver innovative solutions to mutual customers. ”

ComputerTalk was chosen as a finalist in Unified Communications Innovation Partner of the Year for their ice product. Ice is a powerful, all-in-one Contact Center platform which focuses on adoption of Microsoft Lync Voice, SharePoint, and Dynamics CRM. Building upon its contact center and self-service roots, ice combined with Microsoft’s UC capabilities results in a powerhouse of ROI-generating applications

ComputerTalk along with other technology partner winners and finalists in each of the award categories, will be honored at an award ceremony in Toronto on November 30, 2011.

About the Microsoft Partner Network IMPACT Awards

In 2003, Microsoft Canada Inc. launched the IMPACT Awards, a program to recognize the numerous achievements within it’s technology Partner community. This year’s awards program is bigger than ever with over 35 award categories designed to recognize excellence across Microsoft Partner Network competencies, emerging technologies, community involvement as well as sales, marketing and partnering excellence.

The IMPACT Awards are open to Active Canadian members of the Microsoft Partner Network.

For a list of all 2011 finalists, and more information on the Microsoft Partner Network IMPACT Awards, please visit http://www.microsoft.ca/awards.

21 October 2011

Microsoft Lync Simultaneous Ring

Written by Chris Bardon, Posted in Microsoft, Lync

One phone number for every location

Phone numbers are dumb.  There’s really no way around it-if I want to talk to someone, I need to know (or look up) an arbitrary number that’s 4 or more digits long and dial it.  This was bad enough when most people had only one number, but now I’m sure most people have at minimum two or three places where they could reasonably be expected to be reached (home, office, mobile, cottage, private jet etc).

19 October 2011

Why Presence Matters - Microsoft Lync

Written by Chris Bardon, Posted in Microsoft, Lync

Why presence matters

One of the biggest changes that bringing a system like Microsoft Lync into the enterprise does is introduce the concept of presence.  Now presence is nothing new-public IM systems and gaming platforms have had it for years, and even many offices had “analogue presence” with an in/out board or other mechanism to know who was where and when.  It’s reasonably easy to dismiss presence as a gimmick until you live with it for a week. Then you’ll wonder how you got on without it.  Here’s a couple of examples of why presence matters:

04 October 2011

What Windows 8 means to ComputerTalk. Part 9 of 9. Microsoft Build 2011 - Windows 8

Written by Chris Bardon, Posted in Microsoft, Windows 8, ComputerTalk

After several posts discussing what Windows 8 is in a more general sense, this one is going to try to focus on what it means to ComputerTalk specifically. This means that if you’re not a customer, potential customer, or admirer of ComputerTalk and our products, this might only be interesting from the point of view of a case study: here’s how one person is looking at applying what he learned at build to a product suite.

For the current products that ComputerTalk offers, anything we support on Windows 7 will be supported on Windows 8 in at least its current form, just like we did when Windows 7 released. We’re already working with Microsoft to make sure that both our web and windows clients are compatible with their changes, and so far we’ve already helped them identify some bugs in the current Windows 8 build. The goal is to be Windows 8 compatible at RTM, at least when running our software in desktop mode.

03 October 2011

Rampant Speculation. Part 8 of 9. Microsoft Build 2011 - Windows 8

Written by Chris Bardon, Posted in Microsoft, Windows 8

Now that the build conference is situated firmly in the past, there are things that we now know, things that we know we don’t know, and things that we don’t know we don’t know. For example, we don’t know the release date of the OS. In the keynote, they committed to a beta and a release candidate, but no hints on timing for either. We can, however, guess when it might be based on what we already know. After spending some time hands on with the OS, I can say that it’s definitely not finished. The claim that “everything that works in 7 works in 8” is not true yet, as I’ve found some of our applications that use features that don’t work in this build. I’ve also had to go into the task manager to kill errant metro apps a few times, and run into UI strangeness like apps disappearing from the back stack when they are killed (which is sure to confuse users). Add to this the fact that everyone is going to need a lot of time to get the hang of developing metro apps, and I’d guess that RTM by next fall is possible, but even optimistic. A year from now we’ll definitely have a new build, and likely even the RC, but having an OS that’s ready to hit the shelves in October 2012 is probably not going to happen. Honestly, that’s fine with me-I’d rather the OS be complete than rushed, and should they be able to prove me wrong with a complete product before then, I’d be happy to take it.