16 June 2016

WPC Party Announcement

Written by Vivian Pow, Posted in ComputerTalk, Events, World Partner Conference 2016

In Toronto, the best way to spend a summer night is on a patio. We have a lot to celebrate this past year and look forward to spending the evening with partners both old and new on the rooftop patio at Mascot Brewery. 

Come have drinks and appetizers with us at Mascot Brewery on July 12, from 9pm – 1am. 

UPDATE: WIN A SURFACE BOOK FROM COMPUTERTALK AT WPC!! You are automatically entered for a chance to win by attending the party or by visiting our booth (#528)!

RSVP here as space is limited!

WPC bash blog book

03 June 2016

Check out the latest and greatest ice features at WPC 2016!

Written by Vivian Pow, Posted in Microsoft, ComputerTalk, World Partner Conference 2016

ComputerTalk is excited that WPC 2016 is being held in Toronto - our home town! We are looking forward to reconnecting with our existing partners as well as meeting new potential partners.

Drop by booth 528 to learn more about ice Contact Center for Skype for Business. ice, intelligent communications exchange, is the only enterprise-class, Skype for Business native, UC/PBX agnostic contact center product. ice turns contact centers into customer resolution centers, where users have all the tools they need to provide the best customer service possible.

At our booth we will be demoing our latest and greatest features. We would love to show you how a partnership with ComputerTalk can help maximize customer satisfaction and sales revenue.

26 May 2016

Enhancing Customer Service with CRM and Application integrated solutions in the Contact Center

Written by Martin Borowski, Posted in Contact Center, Microsoft, ComputerTalk, Webinars

Walker predicts that by 2020, customer experience will overtake price and product as the key brand differentiator. Make sure your contact center agents are able to deliver the best customer experience possible. Join leading contact center experts as they discuss the benefits of integrating contact center and your key customer service applications.

You will come out of this webinar knowing:

  1. The top 5 benefits of integrating your contact center with CRM
  2. How you can create a seamless customer journey by continuing your workflows in CRM into the contact center.
  3. Different scenarios for integrating with CRM and application solutions

If you have any questions, send ‘em over at www.computer-talk.com/contact-us.


12 May 2016

ICMI Contact Center Conference and Expo - LIVE FEED (Updated)

Written by Martin Borowski, Posted in Contact Center, ComputerTalk, Events

See you there!

ICMI Contact Center Expo & Conference is the leading global gathering for the contact center industry. It's known worldwide as the essential forum for educational growth, networking, and sharing of proven best practices. Offering the most comprehensive program available for customer service professionals, you will benefit from expert speakers eager to share their knowledge, as well as peers willing to share their experiences.

FEED from ICMI 2016

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11 May 2016

A sneak peak at the new agent toolbar for ice Contact Center for Skype for Business!

Written by Martin Borowski, Posted in Contact Center, ComputerTalk

In this video, Paul is going to walk you through the changes that are coming with the new iceBar. He will be talking about the tabbed approach, the new layout, and how to consult with another agent.

If you have any questions, send ‘em over at www.computer-talk.com/contact-us.


04 May 2016

To Cloud or Not To Cloud - On Premises vs Cloud

Written by Vivian Pow, Posted in Contact Center, ComputerTalk, Technology

Organizations have many technology choices when it comes to contact centers. Both on-premises and cloud solutions deliver potential benefits, as illustrated in the comparison table below. 

Regardless of your decision, choose your providers carefully, as contact centers have complex requirements. If you need an expert to help walk you through your requirements, leave us a message here