11 May 2016

A sneak peak at the new agent toolbar for ice Contact Center for Skype for Business!

Written by Martin Borowski, Posted in Contact Center, ComputerTalk

In this video, Paul is going to walk you through the changes that are coming with the new iceBar. He will be talking about the tabbed approach, the new layout, and how to consult with another agent.

If you have any questions, send ‘em over at www.computer-talk.com/contact-us.


04 May 2016

To Cloud or Not To Cloud - On Premises vs Cloud

Written by Vivian Pow, Posted in Contact Center, ComputerTalk, Technology

Organizations have many technology choices when it comes to contact centers. Both on-premises and cloud solutions deliver potential benefits, as illustrated in the comparison table below. 

Regardless of your decision, choose your providers carefully, as contact centers have complex requirements. If you need an expert to help walk you through your requirements, leave us a message here

26 April 2016

Webinar: Enhancing customer service with CRM and application integrated solutions in the contact center - Bringing the pieces together without breaking the bank.

Written by Nicole Robinson, Posted in Webinars

May 4th 2016, 1PM ET

Are you optimizing your customer’s journey when they attempt to communicate with you? Are your contact center agents being given the tools to effectively manage your company’s front lines into the customer experience? Are you effectively documenting the customer experience and lifecycle?

Walker predicts that by 2020, customer experience will overtake price and product as the key brand differentiator. Make sure your contact center agents are able to deliver the best customer experience possible. Join leading contact center experts as they discuss the benefits of integrating contact center and your key customer service applications.

You will come out of this webinar knowing:

  • The top 5 benefits of integrating your contact center with CRM
  • How you can create a seamless customer journey by continuing your workflows in CRM into the contact center.
  • Different scenarios for integrating with CRM and application solutions




31 March 2016

Big News from Microsoft Build 2016!

Written by Martin Borowski, Vivian Pow, Posted in Microsoft

Updates to the Skype for Business SDK and Skype Web SDKs, which allow for direct integration of Skype calls

During Build 2016, Microsoft announced that consumer Skype will integrate with Cortana and the Bot Framework, allowing users to make the most of the platform without leaving conversations! Cortana would search for relevant information, leverage additional details from Bing, help with calendar management, and make it easier to connect with people by suggesting what you can write to them.

Updates to the Skype for Business SDK and Skype Web SDKs, which allow for direct integration of Skype calls, were also announced.

You can find more details here: http://www.neowin.net/news/companies-can-now-integrate-skype-calls-in-their-web-apps-with-newly-announced-sdks

Here at ComputerTalk HQ, we’re excited to combine our creativity, the power of ice, and these newly announced technology updates to create tools that will help organizations unleash value-adding customer experiences and ultimately secure customer loyalty. 

08 March 2016

ComputerTalk is at Enterprise Connect 2016!

Written by Nicole Robinson, Posted in Events

Are you enjoying Enterprise Connect 2016? We are having a great time connecting with the attendees here!

Don't forget to meet up with ComputerTalk to discuss how ice Contact Center leverages Microsoft investments in Skype for Business, Office 365, and Dynamics CRM to deliver a solution that differentiates your customer journey.

Join ComputerTalk at the following events:

Happy Hour at Sora Sushi This Evening

Join ComputerTalk for sushi, drinks, and great conversation. This exclusive event will be hosted at Sora Sushi at the Gaylord Palms, March 8th 4:30 – 7:00. You will have the opportunity to speak with our leading contact center experts.

Microsoft Co-Presentation Wednesday Afternoon

ComputerTalk will be presenting at Microsoft booth 1221 on Wednesday at 3:15. We will be discussing how ice Contact Center and Microsoft cloud services (Office 365, Skype for Business, Dynamics CRM) improves customer service. Following the presentation, there will be a Q&A session where you will have the opportunity to ask ComputerTalk and Microsoft any questions you have.

Pre-book a meeting

Want some one-on-one time with a contact center expert? Schedule a meeting by sending us a message with a preferred date and time in the "Message Us" section on our website. Our experts would love to discuss your contact center roadmap, potential partnership opportunities, as well as how ice can add value and solve business challenges.

If you are not attending Enterprise Connect, and are still interested in seeing how ice Contact Center improves your customer service through Skype for Business, O365 and Dynamics CRM, you can request a live demo. We are happy to demonstrate to you the benefits of ice at a time convenient for you.