26 April 2016

Webinar: Enhancing customer service with CRM and application integrated solutions in the contact center - Bringing the pieces together without breaking the bank.

Written by Nicole Robinson, Posted in Webinars

May 4th 2016, 1PM ET

Are you optimizing your customer’s journey when they attempt to communicate with you? Are your contact center agents being given the tools to effectively manage your company’s front lines into the customer experience? Are you effectively documenting the customer experience and lifecycle?

Walker predicts that by 2020, customer experience will overtake price and product as the key brand differentiator. Make sure your contact center agents are able to deliver the best customer experience possible. Join leading contact center experts as they discuss the benefits of integrating contact center and your key customer service applications.

You will come out of this webinar knowing:

  • The top 5 benefits of integrating your contact center with CRM
  • How you can create a seamless customer journey by continuing your workflows in CRM into the contact center.
  • Different scenarios for integrating with CRM and application solutions





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About the Author

Nicole Robinson