28 October 2015

Congratulations Kids Help Phone on the BroTalk Launch!

Posted in Contact Center, Success Stories, Unified Communications, ComputerTalk

ComputerTalk is proud to be the webchat provider for Kids Help Phone, connecting children and teenagers to trained counsellors through the web.

BroTalk is KHP’s new microsite focused on helping teenage guys aged 14-18, who are 31% less likely reach out and discuss mental and emotional issues. When they reach out, usually the situation has escalated. BroTalk provides them with resources and stories so that they can come up with solutions themselves and encourages them to reach out before it escalates to something more serious. The entire site, including the web chat portion, is mobile friendly and services all 10 provinces and 3 territories.

Here are links to BroTalk (English) and BroTalk (French). Videos explaining BroTalk are available here:

02 May 2013

ComputerTalk is proud to be a Sponsor of the Kids Help Phone Walk so Kids Can Talk

Written by Vivian Pow, Posted in ComputerTalk

Every day, young people in Canada are experiencing the cruelty of bullying, the loneliness of depression, or the pressure to succeed, compete, or conform. No matter the reason, every young person who reaches out to Kids Help Phone is struggling with their emotional well-being. Kids Help Phone believes all young people have a right to be heard and to decide for themselves their unique course of action. They don’t just want kids to feel heard and understood; they want kids to come away from every chat, call, or online visit with something tangible, from new information to a realistic plan for the future and a sense of hope.

As a charity, Kids Help Phone relies on the generosity of donors to ensure the 6.5 million of young people in Canada have continued access to free, professional counselling, information and resources, when and how they need them.

This year ComputerTalk is proud to be a Sponsor of the Kids Help Phone Walk so Kids Can Talk. We have exceeded our corporate target and will be participating in the Toronto Walk on Sunday May 5.

With your support, kids, teens and young adults in our community can continue receiving the help they need and the hope they deserve, 24 hours a day, seven days a week. It’s not too late to participate – register and/or donate at www.walksokidscantalk.ca.

01 June 2012

Kids Help Phone - Success Story

Written by Martin Borowski, Posted in Success Stories, ComputerTalk

Kids Help Phone success story

Download Kids Help Phone Success Story PDF

Background

Kids Help Phone Toronto (KHP) is a free and confidential counselling service for youth.
Youth can speak anonymously with professional counsellors by calling the Kids Help Phone hotline. Before switching to ComputerTalk’s contact center, counsellors working out of the Toronto office used a Nortel call center solution.