04 May 2016

To Cloud or Not To Cloud - On Premises vs Cloud

Written by Vivian Pow, Posted in Contact Center, ComputerTalk, Technology

Organizations have many technology choices when it comes to contact centers. Both on-premises and cloud solutions deliver potential benefits, as illustrated in the comparison table below. 

Regardless of your decision, choose your providers carefully, as contact centers have complex requirements. If you need an expert to help walk you through your requirements, leave us a message here

09 April 2014

Security Announcement - ice is NOT affected by OpenSSL bug Heartbleed.

Written by Martin Borowski, Posted in Troubleshooting, Lync, Technology, Microsoft

Heartbleed is a security bug in OpenSSL, the most popular software code that encrypts and protects sensitive data such as passwords and banking info. Websites that use this code show a green lock in the URL bar. According to researchers at Codenomicon, a Finnish firm, this bug can be exploited by malware and cyber criminals - they could look at the memory of the bug-affected code, enabling them to grab the keys needed to decode and read data.

We are happy to announce that the versions of OpenSSL that ComputerTalk uses in ice Contact Center solutions are not affected by this vulnerability.

If you wish to check if the web services you're using are vulnerable to this, you can test it here: Visit the Heartbleed test site

Information about Heartbleed came from http://www.cbc.ca/news/technology/heartbleed-web-security-bug-what-you-need-to-know-1.2603988