12 July 2016

ice Contact Center for Skype for Business is one of the first to become certified for Skype for Business Server 2015

Posted in Press Release, Contact Center, ComputerTalk, Microsoft

Richmond Hill, Ontario – July 12, 2016 – ComputerTalk Technology Inc. today announces that ice, the Intelligent Communications Exchange, is Certified for Skype for Business! The certification indicates that ice has passed rigorous third party testing offered by Microsoft for Skype for Business solutions. ice is a native Skype for Business Contact Center platform that allows users to build communications workflows that connect users with the right subject matter experts. It is one of the first contact centers to receive this designation.

“I’m excited that we’ve been able to partner with Microsoft on this certification for ice on Skype for Business,” says Chris Bardon, Chief Software Architect at ComputerTalk, “It gives us independent validation that ice integrate well with Skype for Business and that Skype for Business supports all of the features that ice implements. This certification includes validation of our outbound calling platform, as well as scenarios involving hybrid and cloud users, which will give our customers the confidence to deploy all of the features of ice on the latest releases and topologies that Microsoft supports.”

ice provides an extensible and powerful interface to create contact center applications. Using ice, organizations can leverage CRM data, skills, and speech to route, record, and report on voice, email, IM, webchat, SMS, video and desktop sharing in a UC contact center. Organizations in all industry verticals can use ice to integrate their business applications into their contact center and transform the way they interact with customers, their own employees, and partners. ice brings together information silos, improving contact center productivity to knowledge-based workers.

The Skype for Business App Certification Program is designed to offer Microsoft customers the added assurance of third-party solutions that have demonstrated a high quality experience and compatibility when deployed with Skype for Business. Only products that pass the specifications outlined in the Skype for Business Certification Program can be associated with this designation. All products that pass this certification program are listed on http://apps.skypeforbusiness.com/.

Founded in 1987, ComputerTalk, is headquartered in Richmond Hill, Canada. ComputerTalk is a global provider of enterprise-class Skype for Business native and PBX-agnostic contact center products, cloud hosting services and custom application development. ComputerTalk is a contact center member of the Microsoft Enterprise Cloud Alliance and a Microsoft Gold Application Development and Gold Communications partner. For more information, please visit http://www.computer-talk.com/en/enterprise-products/ice-contact-center-for-skype-for-business


17 June 2013

ComputerTalk Technology’s ice Contact Center for Microsoft Lync is now Lync 2013 Qualified

Written by Vivian Pow, Posted in Press Release, Contact Center, Lync, Unified Communications, ComputerTalk, Microsoft

The latest release of ice delivers additional features and Lync 2013-qualified reliability.

For immediate release

June 17, 2013 - Richmond Hill, Ontario -- ComputerTalk Technology announces today that their ice Contact Center for Microsoft Lync has passed all required tests to become a Lync 2013 Qualified Contact Center solution.

ComputerTalk is a Microsoft Gold Communications and Application Development partner specializing in the delivery of business communication solutions, business process automation, and cloud / on-premise contact center. ComputerTalk also hosts Lync in a PCI-compliant cloud.

The Microsoft Lync Independent Software Vendor Qualification Program is for partners who have built applications and solutions on top of Lync 2013. Partners with this qualification can provide customers with seamless setup, support, and use of qualified telephony infrastructures, applications and services with Microsoft’s unified communications software.

ComputerTalk’s ice Contact Center for Microsoft Lync enables organizations to bring Lync 2013 unified communications to their contact centers and to extend the power of contact center applications to the rest of the enterprise. Customers will benefit from having voice telephony and UC combined with enterprise-standard Interactive Voice Response and Automated Contact Distribution, as well as fully-featured agent, supervisor, and administration tools, all tightly integrated in the same architecture.  ice is software only, runs on commodity hardware, and can be deployed in any physical or virtual machine environment, be it on premise, or in a dedicated or multi-tenant cloud.  ice helps businesses realize a quicker return on investment and decrease in costs.

“Building on our Lync 2010 qualification, we were able to develop a reliable contact center solution that works with the latest version of Microsoft Lync. Our solution embeds ice as a full member of the Lync topology, and gives business users access to a set of tools to graphically define call treatments, monitor activity in real time, and report on historical performance,” said Chris Bardon, Chief Product Architect. “By working with Lync, we create a new form of UC Contact Center, delivering voice, Instant Messaging, Presence, and Video options that we know the market has been waiting for.”

ComputerTalk will be showcasing the newest release of ice Contact Center for Microsoft Lync, at the upcoming Microsoft Worldwide Partner Conference in Houston, Texas, July 7th through 12th at Booth 343.

About ComputerTalk

ComputerTalk is a Microsoft Gold UC voice specialist with over 25 years of experience in providing speech-based IVR, unified communications, and contact center solutions to hundreds of enterprises worldwide. We are Microsoft IMPACT Award winners for Communications Partner of the Year for our Microsoft Lync ISV qualified contact center solution.

As Canada’s leading contact center provider, we deliver skill-based routing, real-time monitoring, detailed analytics, in-depth reporting, and other features to the public and private sectors. ComputerTalk’s solutions have been deployed in the government, commercial, financial, healthcare, utility and transportation sectors.