14 March 2018

4 Reasons Global Enterprise Need Cloud

Written by Martin Borowski, Posted in Contact Center, ComputerTalk

Many global enterprises choose to manage their own technology, and with good reason. When platforms like the contact center are serving thousands of employees and millions of customers worldwide, you can’t afford to miss a beat.

Many enterprises view self-managed, on-premises solutions as more reliable and easier to control. In reality, modern-day cloud solutions are as reliable as (sometimes more reliable than) on-premises solutions. Some of the benefits to the cloud are obvious, such as cost savings, no need to manage infrastructure and reliable high availability. However, when deciding between cloud and on-premises, there are more things for global enterprises to consider. Here are 4 compelling reasons why global enterprises need the cloud:

26 March 2013

Enterprise Unified Communications deployments are increasing

Written by Martin Borowski, Posted in Unified Communications

Microsoft moves up to second place with 38% of voice deployments.

Recent surveys compiled by Michael Finneran, independent consultant and industry analyst, and Steve Taylor of Webtorials, show increasing numbers of enterprises are deploying unified communications (UC).   The full report is yet to be released, but they’ve shared some interesting findings.

According to an InformationWeek survey, 36% of enterprises have deployed UC, and 31% are planning to do so within the next 24 months.  A Webtorials survey found 21% reporting "full deployments", 53% reporting "partial deployments", and 16% were starting or would soon be starting their planning.

07 March 2013

Challenging trends in fully deploying unified communications platform

Written by Martin Borowski, Posted in Unified Communications, ComputerTalk

To fully deploy an enterprise-wide unified communications (UC) platform is not an easy task albeit the advantages it brings. Enterprises continue to wrestle with moving their deployment from pilot phase into full-scale production. For easier deployment, it’s been identified that enterprises should blend the traditional option of on-premises Microsoft Lync deployment with optimization provided through hosted deployment. This allows the core infrastructure and applications to remain in the enterprise while media, edge and federation portions of the environment are hosted in the cloud.

24 September 2012

Microsoft Lync is gaining mindshare and market share

Written by Martin Borowski, Posted in Contact Center, Lync, Microsoft

Microsoft Lync is gaining mindshare and market share. More than double the percentage of participants from just last year.

The following factors are driving this change: Integration with Microsoft applications. As companies already use Microsoft Exchange for e-mail and SharePoint for document management, why not as well use Microsoft telephony platform. Licensing costs are leveraged since clients with Enterprise Client Access License (ECAL) count on savings for bundling. Feature set is the biggest driver for clients to deploy Microsoft Lync. Companies that invest in IT create strategic advantage over their competition and Lync adoption makes them be first movers with the latest technology.

From pilot to production, Microsoft is making progress, gaining bigger market share and displacing other telephony vendors.

Read full article here.

SOURCE Nojitter