31 December 2015

Moving to Cloud Voice with Office 365 and Contact Center - Webinar

Written by Martin Borowski, Posted in Events, Webinars

Microsoft has recently released Office 365 Cloud PBX. With Office 365 and E5 licensing, organizations will have access to dial tone, PSTN connectivity, audio conferencing, and large broadcast meeting in the cloud.

Most organizations still have many questions around the benefits of moving to cloud PBX and the current and future deployment scenarios.

Attend this webinar to get the answers to your questions. Comparex and ComputerTalk will help you navigate through these new features.

You'll come out of this webinar knowing:

  • What’s new with Microsoft and the E5 license
  • How to add contact center functionality to your Office 365 environment
  • Tips to help you succeed with deploying cloud PBX

This is an exclusive webinar with limited live seats based on a first-come, first-registered basis. All registrants will receive a link to an on-demand version after the webinar.

REGISTER NOW

21 October 2015

Moving You Contact Center to Skype4B Webinar

Written by Nicole Robinson, Posted in Contact Center, Events

moving your contact center to skype for business

 

 

 

Can you really run a enterprise-class contact center using Skype for Business?

Join us for a free webinar on November 12th at 1 PM ET to find out.

Success with Skype Industry expert Kevin Kieller will join our own experts to talk about the challenges of supporting omni-channel contact centers, the increasing data analytic demands, demographic trends and more.

You'll come out of this webinar knowing:

  • Market factors that are increasing the number of Skype for Business powered contact centers
  • The benefits of building an omni-channel contact center on Lync and Skype for Business
  • Situations where response groups are not enough
  • Current and future options for Office 365 integration into the contact center
  • How to integrate the contact center into your help desk and customer service applications
  • Tips to help you achieve success and avoid common mistakes

If you are using or moving to Skype for Business and need to support contact center functionality, this webinar will help you increase your chances of success.

Click HERE to register.


About our speakers

Kevin Kieller is a globally recognized expert and analyst in the areas of collaboration and communications, the author of the No Jitter "Living with Lync" and "Success with Skype" columns, host of the "Living with Lync" session each year at Enterprise Connect and is a member of the elite UC Strategies team.

He helps organizations select, successfully implement and drive usage and adoption for leading collaboration and communication technologies. He helps vendors better understand the UC and C market, position their product and make the most of the Skype for Business and Lync ecosystems.

Brandon Viamonte, Director US Sales and Partnerships at ComputerTalk, is a consultative solutions specialist that has spent the last 12 years successfully working with unified communications, carrier services and contact center technologies to improve how enterprises communicate internally and with their customers.

Register here!


 

About ice Contact Center

ice, intelligent communications exchange, is the only enterprise-class, native Skype for Business/Lync contact center product. Using ice Contact Center, organizations are able to address customer concerns quickly and effectively via multiple channels. For more information, visit our website.

 
 

30 May 2013

WEBINAR: Connecting the Dots in your UC Strategy

Written by Martin Borowski, Posted in Contact Center, Lync, Unified Communications, ComputerTalk, Technology

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WEBINAR: Connecting the Dots in your UC Strategy

Date: Thursday June 20, 2013
Time: 1 PM (EST) / 10AM (PST) / 6PM (UTC)
Duration: 1 Hour


Register Now

Hi,

We are all experiencing it. Microsoft Lync is taking the Unified Communications space by storm!

Looking to generate more productivity through enhanced mobility and better response time? With the emergence of Lync 2013, learn how Lync can be your productivity driver as you implement your Unified Communication Strategy this year.

Looking to move your Contact Center to Lync? Learn how your Contact Center can leverage Lync and how ComputerTalk’s award-winning ice platform can make your life easier as you migrate your call center to Lync.

Looking to provide a better user experience to your end users? Learn how Jabra is able to radically improve the comfort and the quality of your users interactions with your most important assets… your customers.  

Join us for an interactive webinar that will help you figure out the next steps – from where you are to a full UC solution, providing information on the software and hardware you’ll need to ensure the users get the best possible experience.

 

What attendees will learn

  • A deep dive within Lync 2013, the new UC solution enabling all communications and collaboration applications with Lync expert Alla Burdo, Microsoft technology strategist
  • Adding contact center to the Lync stack with Rija Raharinosy, ComputerTalk's VP, Strategic Sales & Global Alliance
  • User-focused devices that will complete your unified communications experience with Bob Knepp, Jabra Business Development Manager.
 

Who should attend

  • VP of IT, CIOs, CTOs, and IT/Telecom Managers
  • Contact center management staff responsible for communication services
  • Contact center technical staff
    supporting communication network

Speakers

       


Alla Burdo
Technology Strategist,
Microsoft
  Rija Raharinosy

Rija Raharinosy
VP Global Alliance and Solution Sales,
ComputerTalk
 

Bob Knepp
Business Solutions
Strategic Alliance Manager, Jabra


All attendees are automatically entered into a raffle. There are three raffle prizes to be won.

Start or accelerate your journey by registering today!

Interested, but can't attend? Register anyway and we'll send you the recording. Please forward this to colleagues who might be interested.


Register Now

 
   
 
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