Improve patient care and reduce no-shows with proactive communication.

Reduction in No-Shows

Phone Message Reach Rate

Patient Satisfaction Rating

Key Benefits

  • Quick ROI.
  • Improved patient care.
  • Consistent messaging.
  • Free up resources for patient care activities.
  • Reduced wait times.
  • Secure and redundant solution.


No-shows are a challenge for healthcare providers - as many as 20% of patients miss the appointments they booked. Missed appointments lead to overstaffing and under-utilization of revenue-generating services. Our customers have seen that reminders can decrease no-shows by up to 85%.

Traditional methods of combating no-shows include overbooking patients and manual calling to remind patients of their appointments. These methods create longer wait times and require resources whose time would be better spent focused on patient care activities.

iceAlert Automated Messaging eliminates these costs and gives healthcare providers the tools to reach patients quickly, using phone, email, or SMS. 

Example of an iceAlert reminder workflow:

ice alert diagram

Benefits of iceAlert Automated Messaging Solution

Quick Return on Investment

Hospitals run on a tight budget, so ROI is a key metric. iceAlert is designed so that hospitals and clinics get up and running quickly - it is turnkey and hosted in the cloud. With low fixed costs and a proven solution that reduces no shows, overstaffing and resources required for manual calling, hospitals and clinics have realized ROI on Day 1.

Improved Patient Care

When healthcare providers use iceAlert to proactively remind patients, they can reduce no-shows by up to 85%. This removes the need for overbooking patients, and decrease wait times, reducing the number of staff required to remind patients. These resources can then be reassigned to patient care activities.

Peace of Mind: Secure and Redundant

Security of patient information is essential. With this understanding, iceAlert is housed in a PCI-compliant data center and has been designed to meet HIPAA, PEPEIDA, and PIPA security standards.

Consistent Messaging Across the Board

When healthcare providers communicate with patients, they want to send consistent messaging, to ensure patients have all the information they need and to ensure that they are prepared for the exam or procedure. With consistent patient instructions healthcare providers are able to increase patient compliancy. iceAlert equips healthcare providers with the ability to send consistent messages in reminders, flu notifications, post-care checkups, and surveys to patients. Patients can receive these messages in their native language, via phone, email or SMS.

Adds Value Without Adding Processes

Healthcare providers want solutions that add value without adding processes. iceAlert is HL-7 compliant, and therefore can integrate with any HL7-compliant scheduling systems so you can fill in canceled spots and maximize schedules. iceAlert seamlessly integrates to allow staff to continue scheduling appointments the way they were trained, without the need to open iceAlert. iceAlert allows healthcare providers to manage their own campaigns and messaging through a user friendly website, eliminating the change request process.


iceAlert Automated Messaging adds value without adding processes: healthcare providers are able to focus on patient care, the clinic/hospital gain access to valuable data and metrics, and data is kept safe in a secure and redundant environment.

Schedule a demo or call us at 1-800-410-1051.