ice can overlay any PBX, meaning you don’t need to suffer through a rip and replace approach. Keep using the equipment you’ve got and ice simply builds upon and extends the value of those previous investments.

ComputerTalk’s vendor agnostic approach means that you can keep your current systems and technologies (PBX, IVR, CRM, etc), and incorporate pieces of ice at your own pace. As you move towards an all-ice solution, you’ll benefit from a reduction in the number of vendors, meaning increased productivity and competitiveness for your organization.

How do we do it?


How PBX agnostic works?

ice adds world class contact center to PBX vendors by leveraging their Lync certified interoperability pathway, ensuring that customers can choose the vendor that best meet their preferred corporate infrastructure standards. The PBX vendors that we work with are listed below:

  • Avaya Red and Avaya Blue
  • BroadSoft
  • Cisco
  • Mitel
  • Microsoft Lync

Learn more about ice, PBX agnostic technology and how it can help your organization by scheduling a demo here.