ice Contact Center and Tethr
Optimize your contact center with Tethr AI speech analytics.
Use AI-powered conversation intelligence to improve your customer experience and financial outcomes.
27% Reduction in churn risk
28% Reduction in repeat callers
218% Increase in sales conversions
80% Reduction in QA call monitoring
BENEFITS
Integrating Tethr with ice Contact Center
Reduce costs
Use AI to identify root causes of long calls, channel switching, and repeated contacts.
Prevent churn
Pinpoint specific reasons for churn and identify at-risk accounts so you can intervene and prevent customer loss.
Improve customer experience
Identify points of friction and confusion in your customer service experience – then eliminate them.
Increase revenue
Analyze your interactions and identify the probing questions, objection rebuttals, and special offers that increase conversion rates.
Optimize agent performance
Use intelligence gleaned from Tethr to coach your team, increasing positive agent behavior and creating targeted performance guidelines.
capabilities
ComputerTalk and Tethr work collaboratively to measure the entire customer journey.
Improve customer service and self-service
Find out when (and why) customers contact you to respond efficiently and effectively. Route customers to the appropriate user to best solve their needs and problems. Adding self-service and AI chat bots to automate tasks reduces agent workload and lets them focus on other important tasks.
Make decisions with trusted insights
Access instant analysis on hundreds of metrics, with insight dashboards that give you a succinct look into Cost Savings, Customer Retention, Revenue Generation, CX, and Agent Performance with ComputerTalk’s ice Contact Center + Tethr.
Grow customer relationships
Every conversation is analyzed, scored, and benchmarked against other companies based on millions of interactions. Easily identify bad experiences so you can target and focus on them for improvement. Identify your best conversations to learn from them and create best practices.
CUSTOMER SUCCESS
What our customers say about us
The customer service and technical assistance at ComputerTalk have been exceptional.
Christine Morrow
Contact Center Manager at Sunshine Coast Credit Union
ice Contact Center for Microsoft Teams completely ties into email and everything Microsoft 365 offers. All the hooks for our entire ecosystem are there. Where before it was 3 or 4 systems you had to work around in, now it’s all connected.
Randy Robbins, Director of Information Technology
Bob Barker Company
We brought in ice knowing we could connect with our CRM. Building something that truly integrated the CRM and contact center sounded nice in theory, but it is even better in practice.
Crystal Goodwill
Administrative Assistant for Aftermarket Services at Magnetek
Microsoft Teams integration
ice Contact Center with Microsoft Teams
No more time wasted switching from one software platform to another. ComputerTalk’s ice solution, a Microsoft Teams Native contact center, seamlessly integrates with existing applications and bridges the gap from legacy infrastructure to Teams.
Get all the contact handling controls and contextual interaction information you need within the Microsoft Teams interface.
Every ice Contact Center solution is unique, designed and configured to meet your changing organizational needs.
With over 35 years of industry experience, ComputerTalk is here to work with you to configure your contact center solution.