ComputerTalk’s ice Contact Center modernizes customer experiences and communications with artificial intelligence (AI), business application integrations, and analytics across all channels.
















From various communication channels and out-of-the-box modules to integrations and custom applications, we work closely with you to design solutions that fit your changing needs.
Save time and reduce costs by using AI for virtual agents, contact insights, interaction routing, and more. Drive your contact center strategy with confidence using valuable insights from our real-time dashboards and configurable reports.
With solutions developed completely in-house and 50% of our staff having worked here for over 10 years, we know contact centers. We pride ourselves on our strong, long-term relationships with our customers, who know they can always count on us.
New to ice? Learn how our omnichannel contact center platform helps enterprise teams deliver faster, more consistent customer experiences — all from a single interface.

ice Contact Center is a Microsoft Teams-certified solution that integrates natively with your Teams environment. ice enhances customer experiences while allowing organizations to take full advantage of their existing investments.
ice also supports non-Teams users who are on legacy PBX solutions.
From handling common inquiries with a chatbot to providing automatic agent support, our AI-powered solutions drive efficiency in your contact center.
ice Contact Center offers various modules that support a wide range of both internal and external organizational communication needs.
ice Contact Center delivers powerful, flexible customer service solutions that can be tailored to the unique needs of each industry. Learn how we support yours:
Explore the industries we impactWith over 35 years of industry experience, ComputerTalk is here to work with you to configure your contact center solution. Connect today and let us show you how ice Contact Center can help your business.
%20-%20Google%20Ads.png)
We will be in touch with you shortly. There is also a "chat" button in the bottom right corner of the website if you wish to speak to us immediately.