ComputerTalk has an immediate opening for a Unified Communications Engineer. The right candidate will be able to administer, analyze, and maintain Voice over IP infrastructure across multiple public and private datacenters.

ComputerTalk has an immediate opening for an Infrastructure Support Engineer in our Markham head office.  The right candidate will be able to design, engineer, build and support world class redundant voice/data centers, as well as work as part of a team to support our complete product line.

As a Project Owner at ComputerTalk, you'll lead complex contact center and unified communications projects from design through deployment. You'll define requirements, manage timelines and resources, and serve as the primary point of accountability across both customer and technical teams. The role calls for strong organizational and decision-making skills, a customer-first mindset, and the ability to work independently in a fast-moving environment. PMP certification (or in progress) is required. Flexible hours, including occasional evenings and weekends, may be needed to meet client commitments.

• Maintaining subledger for AR/AP by verifying, and posting transactions;
• Verifying customer orders to approved price lists;
• Preparing customer order acknowledgements & invoices;
• Matching purchase orders and backups with related vendor invoices and employee expense reimbursements;
• Initiating payments to vendors in timely manner;
• Preparing Daily Deposits;
• Mailing Invoices, Payments, and Statements
• Dealing with customer and vendor requests;
• Filing accounting records
• Monthly account reconciliation
• Preparing financial reports by collecting, analyzing, and summarizing account information and trends;
• Providing clerical and administrative support to management as requested;
• Complying with sensitive document control, electronic and hard copy filing procedures;
• Assisting with annual financial audit
• Providing support to the annual budgeting and periodic forecasting of the assigned business area including variance analyses and sensitivity testing.
• Partnering cross-functionally with the Sales and Operations teams
• Creating reports and other tools for analyzing trends of various customer types, pricing and margin. Recommending solutions and takes action to address issues found.

ComputerTalk has an immediate opening for an Enterprise Database Architect candidate in our Markham head office.  The candidate will be responsible for the implementation, configuration, maintenance, and performance of critical SQL Server RDBMS systems, to ensure the availability and consistent performance of our product portfolio “ice”. This is a “hands-on” position requiring solid technical skills, as well as excellent interpersonal and communication skills.

The successful candidate will be responsible for the development and sustainment of the SQL Server Environment, ensuring its operational readiness (security, health and performance), in support of development. Must be capable of working independently and collaboratively and familiar with managing a multi-site enterprise deployment in a 24/7 environment.

User support and customer service on company supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.

ComputerTalk has an immediate opening for a Technical Support Specialist to multi-task on virtually all elements of customer service business processes, which include such functions as implementing solutions that meet customer requirements, handling tech support issues and traveling to customers to install, troubleshoot, working as part of a team to support our complete product line.

We are looking for talented individuals who can operate as part of a small team to run all People aspects of the business from Recruiting, to Performance Reviews, Benefits Administration, HRIS Ownership, and Developing Training initiatives as well as be on top of the latest legal compliance requirements.  You will act as a trusted advisor handling sensitive and confidential information with the leadership team building on the deep relationships that you will build with all cross-functional members of our team.

As the depth and breadth of our product continue to grow we are looking for a technical writer to work closely with our product development team and create technical user manuals, maintain and develop client-facing product and functionality guides, and present technical information in a clear, concise manner based on the target audience.  You will also be responsible for writing and updating training material and could even be involved in delivering product training to our customers.

ComputerTalk is seeking a motivated and enthusiastic graduate with 1 – 2 years relevant experience who is both a self-starter and a team player.  This position works directly with the CEO and Product Management Team, interfacing and collaborating with Product Engineering, Customer Support, Project Owners, Sales, and other teams.  Strong leadership and follow-through skills are required in order to be successful in this role.  The successful candidate will have the opportunity to refocus many small and disparate marketing initiatives into a thriving marketing department.

Working as a key member of the Sales Team, your work will contribute to excellent customer relationships and enables the field sales team to spend more time selling. You will process new sales leads, monitor customer accounts and provide data and reports to help the sales team. You will work with cross-functional teams in a highly collaborative and performance-driven environment. You will provide sales representatives with details of customers’ orders and requests for quotations, and make them aware of any problems likely to affect customer relationships.  You will be expected to be proactive in ensuring customers needs are met.

ComputerTalk has an immediate opening for a Customer Service candidate in our Richmond Hill head office.  The right candidate will be able to multi-task on virtually all elements of customer service business processes, which include such functions as implementing solutions that meet customer requirements, handling tech support issues and traveling to customers to install, troubleshoot, working as part of a team to support our complete product line.  

The Incident Manager is responsible for ensuring a consistent method of incident management is followed; this includes incident classification, escalation paths and communication protocols. The candidate will perform post-mortems for high priority incidents with a focus on process improvement as well as technical resolution.

ComputerTalk has an immediate opening for a Software QA Specialist to test and validate a number of applications in the following areas:  voice input/output including voice recognition and text to speech, interactive voice response (IVR), automatic call distribution (ACD), computer telephony integration (CTI), the Internet, real-time data communications and multisystem networking.  This opportunity also offers a chance to help develop and direct quality standards for company products.

Working as a key member of the Product Engineering Team, the R & D Engineer will develop and commercialize new products and technologies related to our unique communication products. You will work with cross-functional teams to develop and launch new exciting products in a highly collaborative and performance-driven environment.

Our Application Development team interfaces with customers and project owners to develop callflow applications, web applications, custom reports and system integrations.  This small team of talented developers require an additional full-time permanent resource to develop applications on our ice platform.