09 August 2018

4 Easy and Effective Ways to Build Customer Rapport for an Effortless Client Experience

Written by Danielle Wong, Posted in Contact Center, ComputerTalk

Regardless of your role within an organization, rapport building is a key skill to help you foster relationships with others, especially customers. Customers expect an experience that makes them feel relieved that their problems are solved in a friendly and approachable manner, putting their minds at ease.

When customers have good experiences with your organization, there is a higher percentage that they will remain loyal to your company, remaining customers for the long-term. Studies have shown that higher customer satisfaction rates are correlated with reducing churn and increasing sales. You want to provide positive outcomes regardless of if you can or cannot solve their problems and alleviate the situation and built trust in your relationship.

According to Call Center Helper, building rapport is "about creating a common bond of trust, particularly over the phone, learn[ing] to empathize with your customers, hav[ing] a genuine interest in their situation and make[ing] them feel valued." By facilitating exceptional communications, you can help provide outstanding customer experiences. 

Building rapport isn’t solely for contact center agents or customer service representatives. It can be applied and utilized by anyone in a customer-facing role, or even among co-workers and employees. Rapport building can be applied to different job functions including sales, support, partnerships, customer success, and account management.

Here are four easy and effortless ways how you can build rapport:

26 May 2016

Enhancing Customer Service with CRM and Application integrated solutions in the Contact Center

Written by Martin Borowski, Posted in Contact Center, Webinars, ComputerTalk, Microsoft

Walker predicts that by 2020, customer experience will overtake price and product as the key brand differentiator. Make sure your contact center agents are able to deliver the best customer experience possible. Join leading contact center experts as they discuss the benefits of integrating contact center and your key customer service applications.

You will come out of this webinar knowing:

  1. The top 5 benefits of integrating your contact center with CRM
  2. How you can create a seamless customer journey by continuing your workflows in CRM into the contact center.
  3. Different scenarios for integrating with CRM and application solutions

If you have any questions, send ‘em over at www.computer-talk.com/contact-us.

 

26 April 2016

Webinar: Enhancing customer service with CRM and application integrated solutions in the contact center - Bringing the pieces together without breaking the bank.

Written by Nicole Robinson, Posted in Webinars

May 4th 2016, 1PM ET

Are you optimizing your customer’s journey when they attempt to communicate with you? Are your contact center agents being given the tools to effectively manage your company’s front lines into the customer experience? Are you effectively documenting the customer experience and lifecycle?

Walker predicts that by 2020, customer experience will overtake price and product as the key brand differentiator. Make sure your contact center agents are able to deliver the best customer experience possible. Join leading contact center experts as they discuss the benefits of integrating contact center and your key customer service applications.

You will come out of this webinar knowing:

  • The top 5 benefits of integrating your contact center with CRM
  • How you can create a seamless customer journey by continuing your workflows in CRM into the contact center.
  • Different scenarios for integrating with CRM and application solutions

 

REGISTER NOW

 

16 October 2015

Join ComputerTalk at COMPAREX's lunch and learn "A Roadmap to the Cloud Utilizing Office 365, Skype4B and CRM Dynamics Online" October 28 and 29.

Posted in Contact Center, Events, ComputerTalk

Join ComputerTalk at COMPAREX's lunch and learn "A Roadmap to the Cloud Utilizing Office 365, Skype4B and CRM Dynamics Online" October 28 and 29.  ComputerTalk will show you how to improve your customer experience through leveraging your Microsoft Technologies and seamlessly integrating Office 365, Skype4B, CRM Dynamics, and other applications into your contact center.

Whether you’re taking care of your employees or delivering first rate customer service, Microsoft Cloud solutions can help you automate processes, streamline workflows, and capture information to react quickly to market demands.

The event is free to attend and is by invitation only, with seating available on a first-come first-registered basis. Attendees will be registered to win Office 365 Home for 5 users and Plantronics Voyager Legend headset - optimized for Skype4B.

COMPAREX and ComputerTalk, will discuss:

  • Microsoft’s Cloud Technology Roadmap – on premises, hybrid and cloud
  • Use Microsoft innovation to transform how people work and communicate
  • Ways to utilize your Microsoft Technologies in Help Desk and Customer Service

Agenda:

11:45 - Noon: Meet and Greet with lunch

Noon - 12:45pm: ComputerTalk Presentation & Brief Demo

12:45 – 1:30pm: COMPAREX Presentation and Raffle Drawing

 


 

REGISTER

06 March 2013

5 ways to improve your contact center

Written by Vivian Pow, Posted in Contact Center, Lync, Unified Communications

Everyone wants their contact center to be customer-centric. However, many aren't, because they are stuck with outdated operational strategies that no longer work in today's customer care landscape.  With the rapid evolution of communication channels and technologies, organizations have to change their approach to engaging and retaining customers, to stay relevant and competitive.

As a contact center provider who has been around for over two decades, we have some tips to share on how to be more customer centric: