Working from anywhere, using any device at any time, efficiently and effectively is what Unified Communications (UC) is all about.
UC comes in the form of various bundles of services, from Presence and IM, to Email, to Conferencing and Collaboration, MPLS and Voice telephony. And all these smoothly intertwined with business processes of the company.
It comes with so many advantages to simplify the business but most importantly it saves a ton of time. Time – one incredibly valuable commodity with limited supply.
UC will save time on checking company directory, prevent calls to colleagues that are busy in this instance an not able to answer the call anyway and inform when is the actual best time to connect.
Unified Messaging is one neat example of UC. All emails, voicemail, text and fax come into a single inbox. And those voicemails are transcribed into text so no more time wasted dialing into the mailbox, typing the password, dialing to hear new message, waiting for the prompt…etc.
UC enables employees to be more productive for longer periods of time as information is sorted and timely.
The best part is the ability for the customer to try Unified Communications at a comfortable pace and test variety of options available without the pressure of full immediate integration.
ComputerTalk's ice product provides all the Unified Communications you need on a simple all-in-one platform; phone, email, instant messaging, social media (Facebook and Twitter), video, webchat, and Skype. Learn more about ice contact center.