22 February 2017

Enterprise Connect 2017, March 27-30, Gaylord Palms Resort and Convention Center.

Written by Martin Borowski, Posted in Events, ComputerTalk

Join Us!

Enterprise Connect provides the comprehensive analysis and in-depth sessions you need, covering Unified Communications, Mobility, SIP Trunking, Cloud, Video, Collaboration, WebRTC and more.

 

 

We would like to meet you there: Setup a meeting with us here.

Date: March 27-30, 2017
Location: Gaylord Palms Resort and Convention Center
Orlando, Florida

Learn More: http://www.enterpriseconnect.com

30 May 2013

WEBINAR: Connecting the Dots in your UC Strategy

Written by Martin Borowski, Posted in Contact Center, Lync, Unified Communications, ComputerTalk, Technology

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WEBINAR: Connecting the Dots in your UC Strategy

Date: Thursday June 20, 2013
Time: 1 PM (EST) / 10AM (PST) / 6PM (UTC)
Duration: 1 Hour


Register Now

Hi,

We are all experiencing it. Microsoft Lync is taking the Unified Communications space by storm!

Looking to generate more productivity through enhanced mobility and better response time? With the emergence of Lync 2013, learn how Lync can be your productivity driver as you implement your Unified Communication Strategy this year.

Looking to move your Contact Center to Lync? Learn how your Contact Center can leverage Lync and how ComputerTalk’s award-winning ice platform can make your life easier as you migrate your call center to Lync.

Looking to provide a better user experience to your end users? Learn how Jabra is able to radically improve the comfort and the quality of your users interactions with your most important assets… your customers.  

Join us for an interactive webinar that will help you figure out the next steps – from where you are to a full UC solution, providing information on the software and hardware you’ll need to ensure the users get the best possible experience.

 

What attendees will learn

  • A deep dive within Lync 2013, the new UC solution enabling all communications and collaboration applications with Lync expert Alla Burdo, Microsoft technology strategist
  • Adding contact center to the Lync stack with Rija Raharinosy, ComputerTalk's VP, Strategic Sales & Global Alliance
  • User-focused devices that will complete your unified communications experience with Bob Knepp, Jabra Business Development Manager.
 

Who should attend

  • VP of IT, CIOs, CTOs, and IT/Telecom Managers
  • Contact center management staff responsible for communication services
  • Contact center technical staff
    supporting communication network

Speakers

       


Alla Burdo
Technology Strategist,
Microsoft
  Rija Raharinosy

Rija Raharinosy
VP Global Alliance and Solution Sales,
ComputerTalk
 

Bob Knepp
Business Solutions
Strategic Alliance Manager, Jabra


All attendees are automatically entered into a raffle. There are three raffle prizes to be won.

Start or accelerate your journey by registering today!

Interested, but can't attend? Register anyway and we'll send you the recording. Please forward this to colleagues who might be interested.


Register Now

 
   
 
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24 May 2013

How to enhance your Unified Communications ROI

Written by Martin Borowski, Posted in Unified Communications

One of the best ways to enhance your ROI is invest in Unified Communications and Collaboration (UC&C).  UC&C allows for existing technologies to easily merge with new technologies to connect people and companies at amazing volumes and speed. Companies are under constant pressure to perform often with little to non-existent budgets. With UC&C deployment, companies can implement effective collaboration to create a competitive advantage and align IT staff across the organization – thereby enhancing ROI. There are several ways to implement UC&C therefore it’s important for companies to align it with their business model. For consideration are questions like whether to purchase an entire UC&C solution or deploy a fully hosted service. Also, hybrid models are now very popular where companies can have both options merge which may suit their needs best.

04 April 2013

Unified communications and the contact centre

Written by Martin Borowski, Posted in Contact Center, Lync, Unified Communications

As unified communications and collaboration (UCC) become staples in contact centers, technologies such as VoIP, video, web chat, email and calendars have become more common in the workplace.  Increasingly tech savvy employees, as well as customers - who have grown up using these technologies - have helped the market for UCC to grow and mature quickly.

UCC tools have evolved how businesses and contact centers operate.  The technology and tools give managers and staff a ‘birds eye’ view of all the experts within an organization, indicating their availability and preferred medium for contact at any given time.  If an expert is away from the bricks and mortar location, a contact center worker can quickly discover their availability and how best to contact them to get an immediate answer; employees simply have to maintain their status and preferred method of contact via a standard interface, such as Outlook.

Essentially, UCC technology and multimedia tools enable staff to best manage customer interactions and provide quick, satisfactory resolutions.

06 February 2013

Increase employee productivity with UC

Written by Martin Borowski, Posted in Unified Communications

There's little doubt at this point that Unified Communications (UC) technology reduces expenses while improving services.  Often overlooked, though, is the dramatic improvement in employee productivity, which adds up to significant additional savings in time and operating costs.  Case in point - by unifying message delivery and retrieval, Collaborative technologies can save an astounding 40 minutes a day per employee by simply allowing staff to retrieve messages in one place as opposed to having to navigate several different systems.

Integrating mobile devices with UC adds another easy boost of 30 minutes per day, and giving workers instant access to systems and coworkers shaves off another 30 minutes right there.  By reducing down-time and traditionally repetitive or redundant tasks, employees improve critical real-time performance.  And all that saved time and energy can now be directed to other tasks and processes within the organization.

Learn more on how Unified Communications can improve productivity.

15 October 2012

Unified Communications – What is UC and is it really worth it?

Written by Martin Borowski, Posted in Lync, Unified Communications, ComputerTalk, Microsoft

Working from anywhere, using any device at any time, efficiently and effectively is what Unified Communications (UC) is all about.

UC comes in the form of various bundles of services, from Presence and IM, to Email, to Conferencing and Collaboration, MPLS and Voice telephony. And all these smoothly intertwined with business processes of the company.

It comes with so many advantages to simplify the business but most importantly it saves a ton of time. Time – one incredibly valuable commodity with limited supply.

UC will save time on checking company directory, prevent calls to colleagues that are busy in this instance an not able to answer the call anyway and inform when is the actual best time to connect.

Unified Messaging is one neat example of UC. All emails, voicemail, text and fax come into a single inbox. And those voicemails are transcribed into text so no more time wasted dialing into the mailbox, typing the password, dialing to hear new message, waiting for the prompt…etc.

UC enables employees to be more productive for longer periods of time as information is sorted and timely.

The best part is the ability for the customer to try Unified Communications at a comfortable pace and test variety of options available without the pressure of full immediate integration.

ComputerTalk's ice product provides all the Unified Communications you need on a simple all-in-one platform; phone, email, instant messaging, social media (Facebook and Twitter), video, webchat, and Skype. Learn more about ice contact center.


SOURCE L3