23 September 2017

Skype for Business Online is merging with Microsoft Teams

Written by Christopher Liko, Posted in ComputerTalk, Microsoft

Microsoft announced today that Skype for Business online will be merging with Microsoft Teams. 

This is exciting for anyone using Skype for Business and/or ice Contact Center! Microsoft Teams brings a number of powerful features to contact center users.

We will continue to support all of our customers through this gradual transition. Our product roadmap is aligned with the upcoming changes and we continue to offer the world’s only enterprise-class, Skype for Business native contact center. The key change you can expect is for ice to become a Teams native contact center!

Read more here: ice Contact Center for Microsoft Teams

 

28 March 2017

WEBINAR - Migrate to Skype for Business

Written by Martin Borowski, Posted in Webinars

03/29/2017 1:00 PM - 2:00 PM (EST)

Make Skype for Business your next PBX replacement! Join conferences with a single tap instead of a complicated string of numbers, especially useful when joining hands-free or from a mobile device. Share your screen or share files easily during meetings, or fluidly pass control to others - for meetings with up to 250 people! Federation gives you the ability to see when a supplier, partner or customer is available, so you can give them a quick call or instant message, right from your contacts.

Whether you need to instant message, see presence, hold a conference, or just chat on the phone - Skype for Business is the single tool for all of your unified communications needs.

ComputerTalk ice, the Intelligent Communications Exchange, provides a native, enterprise-class, Skype for Business contact center experience, regardless of your cloud transition stage: on-premises, hybrid or fully cloud. The powerful IVR and ACD functionalities in ice enable an easily managed, scalable experience, with full omnichannel capabilities. ComputerTalk is a leader in the global contact center industry, providing cloud hosting services and custom application development for 30 years, as a Microsoft Gold Partner in Communications and Application Development.

REGISTER HERE

28 September 2016

Ignite 2016 - Drive real-world success with Skype for Business platform solutions

Written by Nicole Robinson, Posted in Contact Center, Events, ComputerTalk

What break out sessions are you attending at Ignite 2016? Join Microsoft and ComputerTalk Friday September 30th at 9am to learn more about enhancing productivity by integrating communications into your everyday business processes.

James Skay, Senior Product Marketing Manager at Microsoft will be presenting Drive real-world success with Skype for Business platform solutions.

Join us in room C108/109 or click here to watch the live stream.

LIVE STREAM ENDED. ON DEMAND VIDEO WILL BE POSTED SOON. PLEASE CHECK BACK.

This session highlights real-world partner solutions built upon Skype for Business. ComputerTalk is excited to present ice Contact Center for Skype for Business and will be the only contact center solution showcased. Chris Bardon, Chief Software Architect and Brandon Viamonte, Director US Sales and Partnerships at ComputerTalk will discuss how ice Contact Center can maximize your Microsoft investment and increase business productivity.

ice, Intelligent Communications Exchange, contact center is the only enterprise-class, native Skype for Business contact center. It opens up channels of communication, so your customers, prospects, and partners can contact you in ways that are most convenient for them.

Interested in learning more about ice Contact Center for Skype for Business? Request a demo!

 

 

12 July 2016

ice Contact Center for Skype for Business is one of the first to become certified for Skype for Business Server 2015

Posted in Press Release, Contact Center, ComputerTalk, Microsoft

Richmond Hill, Ontario – July 12, 2016 – ComputerTalk Technology Inc. today announces that ice, the Intelligent Communications Exchange, is Certified for Skype for Business! The certification indicates that ice has passed rigorous third party testing offered by Microsoft for Skype for Business solutions. ice is a native Skype for Business Contact Center platform that allows users to build communications workflows that connect users with the right subject matter experts. It is one of the first contact centers to receive this designation.

“I’m excited that we’ve been able to partner with Microsoft on this certification for ice on Skype for Business,” says Chris Bardon, Chief Software Architect at ComputerTalk, “It gives us independent validation that ice integrate well with Skype for Business and that Skype for Business supports all of the features that ice implements. This certification includes validation of our outbound calling platform, as well as scenarios involving hybrid and cloud users, which will give our customers the confidence to deploy all of the features of ice on the latest releases and topologies that Microsoft supports.”

ice provides an extensible and powerful interface to create contact center applications. Using ice, organizations can leverage CRM data, skills, and speech to route, record, and report on voice, email, IM, webchat, SMS, video and desktop sharing in a UC contact center. Organizations in all industry verticals can use ice to integrate their business applications into their contact center and transform the way they interact with customers, their own employees, and partners. ice brings together information silos, improving contact center productivity to knowledge-based workers.

The Skype for Business App Certification Program is designed to offer Microsoft customers the added assurance of third-party solutions that have demonstrated a high quality experience and compatibility when deployed with Skype for Business. Only products that pass the specifications outlined in the Skype for Business Certification Program can be associated with this designation. All products that pass this certification program are listed on http://apps.skypeforbusiness.com/.

Founded in 1987, ComputerTalk, is headquartered in Richmond Hill, Canada. ComputerTalk is a global provider of enterprise-class Skype for Business native and PBX-agnostic contact center products, cloud hosting services and custom application development. ComputerTalk is a contact center member of the Microsoft Enterprise Cloud Alliance and a Microsoft Gold Application Development and Gold Communications partner. For more information, please visit http://www.computer-talk.com/en/enterprise-products/ice-contact-center-for-skype-for-business

 

31 March 2016

Big News from Microsoft Build 2016!

Written by Martin Borowski, Vivian Pow, Posted in Microsoft

Updates to the Skype for Business SDK and Skype Web SDKs, which allow for direct integration of Skype calls

During Build 2016, Microsoft announced that consumer Skype will integrate with Cortana and the Bot Framework, allowing users to make the most of the platform without leaving conversations! Cortana would search for relevant information, leverage additional details from Bing, help with calendar management, and make it easier to connect with people by suggesting what you can write to them.

Updates to the Skype for Business SDK and Skype Web SDKs, which allow for direct integration of Skype calls, were also announced.

You can find more details here: http://www.neowin.net/news/companies-can-now-integrate-skype-calls-in-their-web-apps-with-newly-announced-sdks

Here at ComputerTalk HQ, we’re excited to combine our creativity, the power of ice, and these newly announced technology updates to create tools that will help organizations unleash value-adding customer experiences and ultimately secure customer loyalty. 

08 March 2016

ComputerTalk is at Enterprise Connect 2016!

Written by Nicole Robinson, Posted in Events

Are you enjoying Enterprise Connect 2016? We are having a great time connecting with the attendees here!

Don't forget to meet up with ComputerTalk to discuss how ice Contact Center leverages Microsoft investments in Skype for Business, Office 365, and Dynamics CRM to deliver a solution that differentiates your customer journey.

Join ComputerTalk at the following events:

Happy Hour at Sora Sushi This Evening

Join ComputerTalk for sushi, drinks, and great conversation. This exclusive event will be hosted at Sora Sushi at the Gaylord Palms, March 8th 4:30 – 7:00. You will have the opportunity to speak with our leading contact center experts.

Microsoft Co-Presentation Wednesday Afternoon

ComputerTalk will be presenting at Microsoft booth 1221 on Wednesday at 3:15. We will be discussing how ice Contact Center and Microsoft cloud services (Office 365, Skype for Business, Dynamics CRM) improves customer service. Following the presentation, there will be a Q&A session where you will have the opportunity to ask ComputerTalk and Microsoft any questions you have.

Pre-book a meeting

Want some one-on-one time with a contact center expert? Schedule a meeting by sending us a message with a preferred date and time in the "Message Us" section on our website. Our experts would love to discuss your contact center roadmap, potential partnership opportunities, as well as how ice can add value and solve business challenges.

If you are not attending Enterprise Connect, and are still interested in seeing how ice Contact Center improves your customer service through Skype for Business, O365 and Dynamics CRM, you can request a live demo. We are happy to demonstrate to you the benefits of ice at a time convenient for you.