24 March 2014

Lync/UC Community Day in Belgium on April 2 – ComputerTalk on location!

Written by Vivian Pow, Posted in Events, Lync, ComputerTalk, Microsoft

Microsoft Brussels-Belgium will be hosting a Lync/UC Community day dedicated to Lync Partners at Hotel Van der Valk , Culliganlaan 4b ; 1831 Diegem on April 2. Here is the agenda:



Agenda

09:00 - 09:30 Welcome Coffee

09:30 - 10:15 Extend your Business Case with Lync 2013 – Highlights of the Lync Conference

10:15 - 11:15 Lync ISV Pitch sessions: crisp and to the point presentations of latest ISV developments (devices, contact centers…)

11:15 - 12:00 Lync ISV fair: for demo’s and questions

12:00 - 13:00 Lunch & Networking




ComputerTalk will be showing how Lync-native social media contact centers adds value to your  portfolio, in ways that would clearly differentiate you from your competitors.

If you are looking to add social media contact center solution (http://www.computer-talk.com/products/contact-center-for-lync) to your portfolio, simplify how people collaborate, reduce organizational cost and complexities, or invest in sustainability, come to our 20 minute pitch at 11am or speak with us directly at our stand.

Register: https://msevents.microsoft.com/cui/EventDetail.aspx?EventID=1032580461&culture=en-BE


05 November 2013

ComputerTalk to attend UC Community Day 2013, in Belgium

Written by Martin Borowski, Posted in Press Release, Unified Communications, ComputerTalk, Microsoft

Richmond Hill, Canada (November 5, 2013) - ComputerTalk, a leading provider of Lync-native social media contact center solutions to customers around the world, will be attending UC Community Day (Friday, November 22, 2013) at the DIAMANT Conference and Business Center in Brussels, Belgium.

ComputerTalk will be showing how Lync-native social media contact centers enable you to serve your customers more efficiently, in ways that would clearly differentiate you from your competitors.

The conference focuses on end-user experience with Lync and how the latest Unified Communications and CEBPs can simplify how people collaborate and reduce organizational cost and complexities.

Interested participants should go to (link: https://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032565350&Culture=en-BE&community=0) to register

31 October 2013

ComputerTalk delivers Skype calls seamlessly to the contact center.

Posted in Skype, ComputerTalk, Microsoft

Using certified integration between Skype and ice, ComputerTalk's native Lync contact center solution.

Organizations that use ComputerTalk ice as their contact center solution will now be able to handle inbound voice and instant messaging conversations from the Skype network. Customers will be able to contact these organizations via a “click-to-call using Skype” option on their websites, custom apps, or social media profiles.  In addition, customers can also be provided with contact center Presence information.

Skype and ice integration can reduce toll free costs for a contact center, since Skype utilizes the Internet rather than the public telephone network.  And it provides customers the option of using the same platform for communicating with customer care organizations as they may already be using with family and friends.

“People are moving away from the PSTN network as their main method of communication. For many people, calling into support lines is the last option they choose. Many prefer using instant messaging. Microsoft’s Skype connectivity has enabled us to deliver a platform that allows customers to reach customer support representatives, using the communication method they prefer – be it voice or instant messaging,” said Chris Bardon, Chief Software Architect at ComputerTalk.

Because ice is architected to be truly native to Lync, ComputerTalk is able to seamlessly deliver Skype calls directly to customers. All ice users today have the ability to do inbound calling, inbound instant messaging, and click-to-call contact from websites and Skype contact lists.

To learn more about Skype integration with your Lync contact center, visit http://www.computer-talk.com/en/solutions/skype and request a demo.

28 October 2013

Recap on Partner Connect 2013, October 3, 2013.

Written by Vivian Pow, Posted in ComputerTalk, Microsoft

The Partner Connect day was a successful event, filled with interesting breakout sessions! We had the opportunity to meet and speak with many Microsoft partners in between those sessions, at our bronze booth.  During those chats, we provided partners insight into our ice software-only, social media contact center solution for Microsoft Lync and explained the beauty of our solution, which can be deployed in the cloud (hosted form) or coincide with Office 365. If you would like a recap of how our native (UCMA - API based) solution can help you win customer deals, contact us by filling in the message form!

Partner Connect 2013: http://www.microsoft.com/belux/partner/partnerconnect/Home.aspx

22 October 2013

Lync Conference Canada - Calgary, Canada

Written by Martin Borowski, Posted in Contact Center, Lync, Unified Communications, ComputerTalk, Microsoft

Join us at Lync Conference Canada to see how Communications Evolved.  ComputerTalk is a Silver Sponsor at the December 4 Lync Conference Canada, which will be in Calgary. Swing by our booth at the  BMO Centre in Stampede Park (link to http://venues.calgarystampede.com/attending/maps-directions.html)  - we'll be showing you everything you ever wanted to know about building UC workflow applications and providing excellent customer care by using Lync and Skype in your contact centre.  This conference promises several benefits.  • Find out how Lync-native products can make your organization more efficient.  At our booth, you'll see a demo of the 2012 Impact Award winning ice contact center for Lync, from our UC specialists. We'll show you how to use social media and Skype to deliver more personalized service.  • Speak with technology partners, customers, and other unified communications experts to find the right solution for you.  Sign up by clicking: Register for this free conference  Hope to see you there! You can follow the conversation on Twitter using #LyncConfCan.

Join us at Lync Conference Canada to see how Communications Evolved.

ComputerTalk is a Silver Sponsor at the December 4 Lync Conference Canada, which will be in Calgary. Swing by our booth at the  BMO Centre in Stampede Park - we'll be showing you everything you ever wanted to know about building UC workflow applications and providing excellent customer care by using Lync and Skype in your contact centre.

This conference promises several benefits.

• Find out how Lync-native products can make your organization more efficient.

At our booth, you'll see a demo of the 2012 Impact Award winning ice contact center for Lync, from our UC specialists. We'll show you how to use social media and Skype to deliver more personalized service.

• Speak with technology partners, customers, and other unified communications experts to find the right solution for you.

Sign up by clicking: Register for this free conference

Hope to see you there!

You can follow the conversation on Twitter using #LyncConfCan.

20 August 2013

Ways that Unified Communications can improve the contact center

Written by Vivian Pow, Posted in Unified Communications

A panel of experts  put together a list of ways that unified communications can play a strategic role in today's contact center, helping to drive customer satisfaction in interactions between the customer and the organization.

Here’s what they came up with:

  • Flexibility for workers and added connectivity means happier workers who are on the top of their game.
  • Multi-party calls that increase the speed of resolving a problem.
  • One system for managing remote and in-office agents.
  • Better audio quality.
  • Seeing the availability of uniquely-skilled workers, so agents who need their help know when they are available for questions.
  • Multi-channel communication - customers have options that they can choose from.
  • Reductions in maintenance costs.
  • Business continuity, during dangerous weather conditions, special events and unforeseen downtimes.

If you can think of other ways UC helps to modernize the contact center, please share in the comments below!