10 July 2013

ComputerTalk @ WPC13 - LIVEFEED

Written by Martin Borowski, Posted in Contact Center, Unified Communications, ComputerTalk, Microsoft

Visit us at Booth 343 for a Skype, Lync and Twitter in Contact Center demo or request a demo here.

#wpc13

26 June 2013

Microsoft Worldwide Partner Conference (WPC) July 7 – 11 in Houston, Texas

Written by Martin Borowski, Posted in ComputerTalk, Microsoft

We are attending.

We will be attending the Microsoft Worldwide Partner Conference (WPC) July 7 – 11 in Houston, Texas. We’ll also be showcasing our Lync 2013 ISV Qualified ice Contact Center for Microsoft Lync. We are very excited to share with you the benefits that our new and improved features will bring - Twitter queuing, Skype integration, Look Back recording and more!

Skype is currently bringing down the barriers of communication for over 254 million users, bridging them across multiple platforms, across countries and continents, at low costs. This will have a huge impact in the enterprise communication and contact center space. We have every intention to be there to help partners understand what that means for their infrastructure and telephony investments.

Come visit us at Booth 343 in the Enterprise Social Neighbourhood. You can also schedule a demo with us by filling the from here.

30 May 2013

WEBINAR: Connecting the Dots in your UC Strategy

Written by Martin Borowski, Posted in Contact Center, Lync, Unified Communications, ComputerTalk, Technology

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WEBINAR: Connecting the Dots in your UC Strategy

Date: Thursday June 20, 2013
Time: 1 PM (EST) / 10AM (PST) / 6PM (UTC)
Duration: 1 Hour


Register Now

Hi,

We are all experiencing it. Microsoft Lync is taking the Unified Communications space by storm!

Looking to generate more productivity through enhanced mobility and better response time? With the emergence of Lync 2013, learn how Lync can be your productivity driver as you implement your Unified Communication Strategy this year.

Looking to move your Contact Center to Lync? Learn how your Contact Center can leverage Lync and how ComputerTalk’s award-winning ice platform can make your life easier as you migrate your call center to Lync.

Looking to provide a better user experience to your end users? Learn how Jabra is able to radically improve the comfort and the quality of your users interactions with your most important assets… your customers.  

Join us for an interactive webinar that will help you figure out the next steps – from where you are to a full UC solution, providing information on the software and hardware you’ll need to ensure the users get the best possible experience.

 

What attendees will learn

  • A deep dive within Lync 2013, the new UC solution enabling all communications and collaboration applications with Lync expert Alla Burdo, Microsoft technology strategist
  • Adding contact center to the Lync stack with Rija Raharinosy, ComputerTalk's VP, Strategic Sales & Global Alliance
  • User-focused devices that will complete your unified communications experience with Bob Knepp, Jabra Business Development Manager.
 

Who should attend

  • VP of IT, CIOs, CTOs, and IT/Telecom Managers
  • Contact center management staff responsible for communication services
  • Contact center technical staff
    supporting communication network

Speakers

       


Alla Burdo
Technology Strategist,
Microsoft
  Rija Raharinosy

Rija Raharinosy
VP Global Alliance and Solution Sales,
ComputerTalk
 

Bob Knepp
Business Solutions
Strategic Alliance Manager, Jabra


All attendees are automatically entered into a raffle. There are three raffle prizes to be won.

Start or accelerate your journey by registering today!

Interested, but can't attend? Register anyway and we'll send you the recording. Please forward this to colleagues who might be interested.


Register Now

 
   
 
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24 May 2013

How to enhance your Unified Communications ROI

Written by Martin Borowski, Posted in Unified Communications

One of the best ways to enhance your ROI is invest in Unified Communications and Collaboration (UC&C).  UC&C allows for existing technologies to easily merge with new technologies to connect people and companies at amazing volumes and speed. Companies are under constant pressure to perform often with little to non-existent budgets. With UC&C deployment, companies can implement effective collaboration to create a competitive advantage and align IT staff across the organization – thereby enhancing ROI. There are several ways to implement UC&C therefore it’s important for companies to align it with their business model. For consideration are questions like whether to purchase an entire UC&C solution or deploy a fully hosted service. Also, hybrid models are now very popular where companies can have both options merge which may suit their needs best.

23 May 2013

ComputerTalk will be participating at a ‘steak-n-learn’ – Magenium’s Lync 2013 Luncheon on June 12.

Written by Vivian Pow, Posted in Contact Center, Lync, Unified Communications, ComputerTalk, Technology

ComputerTalk will be participating at a ‘steak-n-learn’ – Magenium’s Lync 2013 Luncheon on June 12.

We will be joining Microsoft Lync Specialist Tom Egan, along with speakers from Magenium Solutions, AudioCodes, IntelePeer, and Plantronics on June 12, 2013, at Gibson’s Bar and Steakhouse in Oak Brook, Illinois, for a Lync 2013 luncheon.

While attendees enjoy a three-course lunch,  the speakers will be showing how Lync 2013 can transform your user experience by making communication interactions more collaborative, more engaging, and more accessible. During our presentation, we discuss the uses of Lync 2013 by demonstrating how applications and contact center solutions on Lync will enable unique interactions with customers.

For more information, visit here (link: http://magenium.com/en/News-And-Events/Events-Listing/2013/May/Unified-Communications-with-Microsoft-Lync-2013-Luncheon.aspx. )

Don't miss out as space is limited - register now (link:  http://mslync2013.eventbrite.com/ )

21 May 2013

Is your hosted contact center PCI compliant?

Written by Vivian Pow, Posted in Contact Center, Unified Communications, ComputerTalk, Technology

ComputerTalk is committed to safeguarding customer information with its Payment Card Industry Data Security Standard (PCI-DSS) compliant UC Contact Center cloud, offering unparalleled security for credit card information processing.

Customers purchasing products and services over the phone or online trust the payment system to keep their account information safe. When you are using PCI-DSS compliant systems, you ensure that their information is safely processed, stored, and transmitted.

PCI-DSS compliant vendors follow industry standards developed by the Payment Card Industry Security Standards Council, which serve to protect customers from identity theft. PCI-DSS compliant solutions decrease the legal, monetary, and reputation risks your business faces when handling transactions over the phone or online, storing account information, and transmitting information for credit card processing.

Contact centers are particularly vulnerable when it comes to meeting payment card industry data security and compliance requirements. When you use ComputerTalk’s UC Contact Center cloud, you are ensuring that your contact center is processing, storing, and transmitting credit card information in a secure environment.

For more information, send us a message.