Embarking on the digital transformation journey: 5 trends driving change in the contact center.
Customers drive business. According to the 2016 Microsoft State of Global Customer Service Report, 56% of global consumers say they have higher expectations for customer service now than they had just one year ago. How do we use interactions to build sustainable relationships with customers in a digital world? The answer is no longer a simple one. The market is more fluid than ever before, so what decision should organizations be making? In this webinar, we discuss strategies to unify your communications ecosystem, enabling faster, more frequent and remarkably effective business process and customer interactions.
Join ComputerTalk March 15th - 1PM EST as we discuss trends driving change in the contact center.
You will come out of this webinar knowing:
- The top 5 trends affecting the contact center industry
- The role of the contact center in the digital transformation strategy
- How to leverage the contact center to turn your vision into reality
This is an exclusive webinar with limited live seats based on a first-come, first-registered basis. All registrants will receive a link to an on-demand version after the webinar. At the end of the webinar there will be a Q&A session where we will address specific questions you might have.
Register now for a live seat!