13 June 2012

PDX Inc. - Success Story

Written by Martin Borowski, Posted in Success Stories, ComputerTalk

PDX inc Fort Worth story

Download PDX Success Story PDF

Background

PDX Inc., located in Fort Worth, Texas, is a pharmaceutical software vendor. PDX discovered the benefits of unified communications in 2009,when it adopted Microsoft’s Office Communications Server (OCS) 2007 for internal use. For external communication with clients, they relied on their Enterprise Pharmacy System call center, which used an Avaya PBX system. Despite six years of planning and a $100 million investment, PDX was unable to meet the rising demand to expand the level of support it could provide to clients.

01 June 2012

Kids Help Phone - Success Story

Written by Martin Borowski, Posted in Success Stories, ComputerTalk

Kids Help Phone success story

Download Kids Help Phone Success Story PDF

Background

Kids Help Phone Toronto (KHP) is a free and confidential counselling service for youth.
Youth can speak anonymously with professional counsellors by calling the Kids Help Phone hotline. Before switching to ComputerTalk’s contact center, counsellors working out of the Toronto office used a Nortel call center solution.