Surveys can be played during a call, at the end of a session, or as a call-back.


For callers, it’s easy and natural: they stay on the call for a little longer and respond to recorded questions by speaking their answers or pressing keys.


Benefits

Automate & Save

Automated in-house surveying means you can ask customers for feedback during or right after contact when the experience is fresh. You don’t wait for a third party to collate, tabulate and report results. iceSurvey tabulates results and reports them dynamically.

Continuous Business Improvement

Use iceSurvey to establish a benchmark for customer satisfaction levels. Then measure the impact of every change and improvement you make in the contact center.

 


Get ice Survey!

Request a demo here.