Surveys can be played during a call, at the end of a session, or as a call-back.
For callers, it’s easy and natural: they stay on the call for a little longer and respond to recorded questions by speaking their answers or pressing keys.
Automate & Save
Automated in-house surveying means you can ask customers for feedback during or right after contact when the experience is fresh. You don’t wait for a third party to collate, tabulate and report results. iceSurvey tabulates results and reports them dynamically.
Continuous Business Improvement
Use iceSurvey to establish a benchmark for customer satisfaction levels. Then measure the impact of every change and improvement you make in the contact center.
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