Training and Documentation

Role: Training and Documentation
Location: Markham, ON

About us:

ComputerTalk is growing at a rapid rate and we are looking for exceptional talent to add to our team. The environment is dynamic, challenging, exciting, and rewarding. We attribute our success to the quality of the staff we bring on board. We have designed, deployed, and supported contact center and Unified Communication solutions for more than 400 clients worldwide. Established in 1987, ComputerTalk is headquartered in Markham, with sites in, Montreal, and Chicago.  We are one of the most successful providers of Cloud Hosted Contact Center and Unified Communication Solutions in Canada. Our ice suite of products are used in major contact centers globally. With continuous expansion on the horizon we are looking for candidates who are open minded and have a good attitude and aptitude to try new things.

About the Role:

As the depth and breadth of our product continue to grow we are looking for a technical writer to work closely with our product development team and create technical user manuals, maintain and develop client-facing product and functionality guides, and present technical information in a clear, concise manner based on the target audience.  You will also be responsible for writing and updating training material and could even be involved in delivering product training to our customers.

About You:

There are days that you feel you can walk on water. You have a university degree from a top Canadian institution, tremendous technical and business writing skills, and an in-depth knowledge of the marketplace. You have an incredible creative imagination and yet you feel you have been unable to fully utilize your talent. You have excellent investigative and critical thinking skills.  You may also have felt that the organization that you grew up with is way too big for your liking - you got pigeon-holed into a position with narrow focus.

• Strong communication skills.
• Experience with Articulate is an asset.
• Has experience with Microsoft Word and Excel. 
• Computer Science Degree/Minor is an asset. 
• Strong problem-solving skills. 
• Adaptable. 
• Ability to work in both alone and in a team environment. 
• Organizational skills.