Workflow Designer Tool
iceWorkflow Designer
iceWorkflow Designer is a powerful and flexible tool that empowers you to create seamless customer journeys across every communication channel.
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Benefits
Design your workflows for optimal performance.
iceWorkflow Designer equips you with the ability to make quick changes or build entirely new applications to meet your evolving business needs.
Meet changing needs with ease.
Whether launching a new product line or updating holiday hours, your contact center workflows should adapt as your organization evolves. iceWorkflow Designer allows you to easily meet these changes by using our powerful drag-and-drop graphical editor to update processes.
Reduce costs by making your own workflow changes.
iceWorkflow Designer saves you money by eliminating the need to seek vendor support and submit a change request every time a workflow change needs to be made in your contact center. Instead of paying for professional services, you can make the change on your own.
Improve customers experiences with seamless omnichannel customer journeys.
iceWorkflow Designer provides you with the flexibility to adjust your workflows for any channel. This ensures that customer experiences are not diminished by outdated workflows that no longer serve your organization.
Features
iceWorkflow Designer supports a wide variety of workflow changes.
Frequently Asked Questions
Everything you need to know about iceWorkflow Designer
Workflows are series of steps in a process, and workflow design is the process of visually mapping out these steps. In a contact center, workflow design involves determining how incoming interactions—like calls, emails, or chats—are routed and handled by agents to ensure efficient and effective resolution.
No, iceWorkflow Designer does not require experience as an application developer. The tool’s intuitive graphics allow you to visualize development as it happens; simply ‘drag and drop’ icons to create your own workflows.
Yes. In addition to designing workflows for voice, iceWorkflow Designer allows you to design workflows for digital channels, such as email, IM, web chat, SMS, and social media.
CUSTOMER SUCCESS
What our customers say about us
ComputerTalk’s greatest benefits are its consistency and its ease of use. Knowing what we are getting and getting it every day.
Clinton Taylor
Business Systems Analyst, NT Power
The accessibility of the [ice Contact Center] system from home with no program downloads or special equipment made this a widely adoptable solution.
Matthew Wright, Associate Director of Events
BC Children’s Hospital Foundation
The customer service and technical assistance at ComputerTalk have been exceptional.
Christine Morrow
Contact Center Manager at Sunshine Coast Credit Union
ice Contact Center for Microsoft Teams completely ties into email and everything Microsoft 365 offers. All the hooks for our entire ecosystem are there. Where before it was 3 or 4 systems you had to work around in, now it’s all connected.
Randy Robbins, Director of Information Technology
Bob Barker Company
The ComputerTalk team is great! The account team is very engaged and meets with us monthly to review any concerns, discuss potential changes, and review user feedback.
Doug Lamb
Administrator of WCLC Telephony System
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