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Outbound Campaign

iceCampaign

iceCampaign empowers your organization to communicate proactively with customers, efficiently delivering customized, cost-effective outbound campaigns.

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Benefits

Communicate proactively with iceCampaign.

iceCampaign improves the productivity and efficiency of your outbound campaigning efforts with time-saving dialing modes, customizable reports, and much more.

Maximize productivity with advanced dialing modes.

With four different dialing options, iceCampaign lets you choose the best fit for your organization. Each option adds automation to ensure that agents spend more time speaking to customers and prospects, rather than wasting time manually connecting to them.

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Improve access to important information with custom campaigns and reports.

From choosing your dialing mode and building your own campaigns with a simple, easy-to-use form to customizing your reports on results and more, iceCampaign ensures you get exactly what you’re looking for in a campaign tool. This means you can easily acquire and access the information that’s most important to your organization.

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Eliminate dialing errors through automation.

iceCampaign helps ensure that agents always contact exactly who they intend to reach. The tool uses a number of automated dialing options to connect to prospects, including Preview, Progressive, Predictive, and Outbound IVR. This means that agents don’t have to manually enter phone numbers, reducing the potential for human error.

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Features

iceCampaign provides the tools you need to enhance your proactive communication strategy.

  • Support for multiple advanced dialing modes: preview, progressive, predictive, and outbound IVR
  • Blended inbound and outbound users
  • Filter out incomplete phone numbers
  • Customizable prospect cards containing valuable information about the person being called, including notes from previous users
  • Import prospect lists, move them from another campaign, or add prospects manually
  • Create inbound and outbound campaigns using a simple form
  • Option to schedule callback, automatically reschedule busy or no answer calls, and set the number of dial attempts
  • Real-time display of remaining prospects in the campaign
  • Standard reports, with the option to create custom reports
  • Options for interacting with other applications (example: automatic prospect loading)
Outbound campaign types

4 Advanced Dialing Modes

Informational Cards

PREVIEW DIALING

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Preview Dialing allows a user to retrieve the next prospect in a campaign and then initiate a call with a single click. Users control the rate at which calls are placed. The user hears the call progress and is immediately connected to prospects that answer the call.

Informational Cards

PROGRESSIVE DIALING

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Progressive dialing automatically initiates a call for a user whose state in iceBar is Ready and who has subscribed to one or more campaigns.
Users will automatically have their iceBar status set to Not Ready as soon as the call is placed by iceCampaign. The user hears the call progress and is immediately connected to prospects that answer the call.

Informational Cards

PREDICTIVE DIALING

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Predictive dialing automatically calls a list of telephone numbers in sequence and may screen out no-answers, busy signals, answering machines, and disconnected numbers. When ice gets a live answer, iceCampaign connects the user to the call.

Informational Cards

OUTBOUND IVR

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Outbound IVR delivers automated outbound communication that simply plays a message and disconnects or plays IVR prompts that allow customers/prospects to interact with menus. Callers can press zero to speak with a user.

Use Cases

  • Lead Generation
  • Promotions
  • Collections Notices
  • Surveys
  • Customer Loyalty Programs
  • Customer Win-Back
  • Upselling
  • Appointment Confirmations
  • Card Fraud Alerts
  • Outage Status Notices
  • Payment Reminders
  • Renewal Notices
Frequently Asked Questions 

Everything you need to know about iceCampaign

iceCampaign is ComputerTalk’s outbound campaign tool. It lets organizations send out proactive communications efficiently.

iceCampaign’s dialing modes differ in the level of automation used and the level of agent engagement required. Preview dialing requires agents to initiate calls; predictive dialing initiates calls automatically for agents in a Ready state; progressive dialing initiates calls without agent engagement and then connects an agent once a live answer is detected; and outbound IVR is 100% automated with no agent participation at all.

Yes! Blended users can handle both inbound and outbound communications through the same contact handling tool to easily adjust to fluctuating call volumes throughout the day.

CUSTOMER SUCCESS

What our customers say about us

The customer service and technical assistance at ComputerTalk have been exceptional.

Christine Morrow
Contact Center Manager at Sunshine Coast Credit Union

ice Contact Center for Microsoft Teams completely ties into email and everything Microsoft 365 offers. All the hooks for our entire ecosystem are there. Where before it was 3 or 4 systems you had to work around in, now it’s all connected.

Randy Robbins, Director of Information Technology
Bob Barker Company

The ComputerTalk team is great! The account team is very engaged and meets with us monthly to review any concerns, discuss potential changes, and review user feedback.

Doug Lamb
Administrator of WCLC Telephony System

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ComputerTalk offers all the tools you need to optimize your customer communications.

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