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Jessica Hong: Finding Balance and Growth at ComputerTalk

Before joining ComputerTalk, I worked at big tech companies — a great experience that taught me a lot and connected me with amazing people I still keep in touch with.
The Ultimate Guide to Using AI in Education Contact Centers

Think AI in customer service is just for retail companies? Think again. With artificial intelligence, educators can deliver better student and customer support at scale, while reducing costs. It’s a win-win for everyone. As AI becomes more versatile, sophisticated, and...
Staff Spotlight: Erina Suzuki

I joined ComputerTalk during peak-pandemic times- when banana bread was a national pastime and Zoom backgrounds were judged harder than actual office decor. My job? Marketing! Specifically, lots of copywriting. Thought leadership blogs. Punchy taglines. And optimizing content so it...