Skip to main content Skip to navigation

TOPICS

ASK US A QUESTION

Q&A Form Loading...


{{'qAndAReqForm.recaptcha.invalid' | getString}}

10 AI Use Cases for Manufacturing and Supply Chain Contact Centers

This blog explores how AI is transforming manufacturing and supply chain support, from intelligent virtual agents to predictive maintenance alerts, multilingual support, and more. Discover 10 practical AI use cases that reduce delays, improve communication, and keep operations running smoothly....
Slice of ice Recap: Introducing ice 15

On Wednesday, June 11th, ComputerTalk hosted our latest Slice of ice webinar. During this webinar, our Training and Documentation Specialist, Christina Liu, presented some of the new features and improvements in our latest release.
The Step-by-Step Guide to Agent Scorecards

For something that plays such a massive role in how customer service teams operate, agent scorecards rarely get the spotlight they deserve.