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What are the Differences Between the 3 Models of Microsoft Teams Contact Center Certification?

Everyone knows that Microsoft Teams is a popular tool for organizational communications.
From LCS to Microsoft Teams: The Evolution of ice Contact Center’s Microsoft Integration

Discover how ComputerTalk’s ice Contact Center evolved alongside Microsoft—from LCS and OCS to Lync, Skype for Business, and Microsoft Teams.
ice: The Contact Center for the Microsoft 365 Platform

One of the strengths of ice Contact Center has always been the application integration possibilities we offer. In the 30 years we’ve been in the industry, we’ve integrated into both commercial and bespoke CRM systems, databases of various stripes, workforce...