Increase
customer satisfaction by offering personalized call treatment.-
Microsoft Copilot vs Agent Assist: Which is Best for Contact Centers?
by Nicole Robinson | Published On April 23, 2025
It’s safe to say that the contact center has entered its intelligent era. Artificial Intelligence has transformed from a novel concept into something that influences every customer-focused workflow and contact center application. AI isn’t just revolutionizing customer self-service either – it’s augmenting employees, giving every team member access to constant support and guidance.
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Why 99.99% Uptime Matters for Contact Centers – and How to Get There
by Anastasia Micic | Published On June 9, 2023
Every minute of downtime risks lost revenue and missed service commitments. With cloud-based solutions and tools like icePhone, your business can deliver consistent, 24/7 customer service.
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ComputerTalk and Tethr Slice of ice Recap – Optimize Your Contact Center with AI Analytics
by Shaundalee Carvalho | Published On May 12, 2023
On Wednesday, May 3rd, ComputerTalk, in partnership with Tethr, presented our latest Slice of ice webinar, Optimize Your Contact Center with AI Analytics.
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7 Essential Software Integrations for Call Centers
by Erina Suzuki | Published On March 10, 2023
Call centers can improve their operations and deliver superior customer service with powerful software integrations. These tools make it easier to streamline processes so that customers get the best possible experience from your team.
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How ice Contact Center is Addressing Businesses’ Top Customer Service Challenges – Part 2
by Shaundalee Carvalho | Published On March 8, 2023
A 2022 Gartner publication identified some of the top customer service challenges that organizations expect to face. Learn how ice Contact Center can help organizations address these challenges.
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The 12 ice Contact Center Tips of Christmas
by Shaundalee Carvalho | Published On December 19, 2022
If you’re familiar with the song, The 12 Days of Christmas, you know that the singer’s true love gives them some pretty impractical gifts, most of which are loud, inconvenient to take care of, and/or impossible to find the space for. And really, how many birds does one person need?
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What are the Differences Between the 3 Models of Microsoft Teams Contact Center Certification?
by Shaundalee Carvalho | Published On June 27, 2022
Everyone knows that Microsoft Teams is a popular tool for organizational communications.
It’s safe to say that the contact center has entered its intelligent era. Artificial Intelligence has transformed from a novel concept into something that influences every customer-focused workflow and contact center application. AI isn’t just revolutionizing customer self-service either –...
If you’re familiar with the song, The 12 Days of Christmas, you know that the singer’s true love gives them some pretty impractical gifts, most of which are loud, inconvenient to take care of, and/or impossible to find the space...
One of the strengths of ice Contact Center has always been the application integration possibilities we offer. In the 30 years we’ve been in the industry, we’ve integrated into both commercial and bespoke CRM systems, databases of various stripes, workforce...