IVR Benefits
Increase
customer satisfaction by offering personalized call treatment.
Decrease
call times.
Improve
efficiency and productivity.
Automated
speech recognition.
Free
up resources through automation.
Increase first contact resolution by routing to the
appropriate agent.
Reduce
operational costs.
Track
and report the journey of every call.
Gain
Automated Speech Recognition
Take your IVR to the next level with Automated Speech Recognition (ASR). ASR lets you remove the constraints of a standard touch-tone IVR application to enhance the customer experience. Customers are able to speak their needs using natural language. ComputerTalk also offers voice biometrics to authenticate users through their voice.
IVR and Contact Center Continuity
IVR applications are not always able to answer all inquiries. Sometimes customers have complex or non-routine issues and need to be transferred to a contact center agent. ComputerTalk's IVR and ice Contact Center are both built using the iceWorkflow Designer tool to provide a seamless and continuous flow of information between IVR and contact center.
Outbound IVR
Don’t wait for your customers to call you. Proactively reach out to them using outbound IVR applications. Deliver automated outbound communication that simply plays a message and disconnects or plays IVR prompts where prospects can interact with menus
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ASK US A QUESTION
Sample Applications
The key to a successful IVR application is design. A well-designed IVR means a frustration-free experience for customers. Working with one of our IVR specialists, you can rest assured that your applications will send customers to the right place, without needless transfers.
We have built thousands of IVR applications for our clients. Below is a list of sample IVR applications. For a more comprehensive list, contact an IVR expert here.
- Appointment Scheduler
- Auto Attendant
- Bill Payment
- Billing and Account Inquiry
- Call Routing
- Check Ordering
- Claim Filing and Processing
- Credit Card Activation
- FAQs
- Hear Shift Schedules
- Listen to Human Resources Listings
- Policy Renewal or Coverage Changes
- Traffic Enforcement - Pay Tickets by Phone
Auto Attendant
ComputerTalk’s auto attendant capabilities can be a standalone application or part of the whole contact center system. Callers no longer need to remember extension numbers; they just need to speak the name of the person or department they wish to contact.
Advantage
When your IVR applications are built on the same technology as your contact center, you avoid additional support and integration costs. You are able to view comprehensive reports relevant to your IVR and contact center to provide you with the information you need to make informed decisions. ComputerTalk's IVR is easy to update to accommodate your changing business needs.
More from our blog
Igniting the Future of AI: Our Journey to Microsoft Ignite 2025
Why Ignite 2025 Matters More than Ever
Microsoft Ignite is one of the world’s biggest stages for innovation, bringing together technology leaders from around the world. This year, the spotlight shines brighter than ever on AI, cloud, and collaboration – three areas transforming how organizations operate and connect with their customers. We’re bringing our latest innovations to the floor to show you how AI is transforming the contact center experience.
What's New at Microsoft Ignite 2025
Ignite 2025 is about the evolution of AI and cloud from hype to impact. This year, Microsoft is showcasing how Copilot and AI are being scaled from across the entire stack – with deeper integration into Teams, Azure, and security tools.
From powerful keynotes to hands-on workshops, Microsoft Ignite 2025 will be packed with insights into AI breakthroughs, cloud advancements, and Teams innovations. These themes directly align with our goal: helping organizations deliver smarter, faster, and more personalized customer experiences with AI.
Meet Us at Ignite: See Our Solution in Action
ComputerTalk is proud to be exhibiting at Microsoft Ignite again, where attendees will be able to experience our solution firsthand. At our booth, #1728, you’ll get live demos of our newest features, opportunities to connect with our solutions experts, and a front-row look at how we’re driving the future of customer engagement.
Showcasing the Future of AI in Contact Centers
Our AI-powered solutions are backed by industry-leading expertise. We’re proud to be the first company certified across all three Microsoft Teams integration models, Unify, Extend, and Connect, underscoring our commitment to delivering innovative and trusted technology for contact centers.
Here's a glimpse of what you’ll see when you visit us:
- Agent Assist: Live recommendations and resources that guide agents through conversations, helping them resolve issues faster and with greater confidence.
- Contact Summarization: Automatically generated summaries of customer interactions that save agents’ time, reduce post-call work, and ensure accurate records.
- AI-Driven Insights: Advanced analytics, transcription, and sentiment analysis that turn conversations into actionable data for better decision-making.
- And more!
These innovations aren’t just about efficiency; they’re about helping organizations create customer experiences that stand out.
The People Behind the Innovation
At ComputerTalk, our technology is only half the story. The real difference is our people. Over half of our team has been with us for more than a decade, bringing unmatched experience, deep product knowledge, and a genuine passion for helping customers succeed. When you work with us, you don’t just get software; you get direct access to the experts who build, support, and continuously improve it. Our people are what make ComputerTalk different, and they’ll be at Ignite ready to connect and work alongside you in shaping the next generation of customer engagement.
Stay Connected: Join the Conversation at Ignite
If you’re joining us in San Francisco for Ignite, be sure to stop by booth #1728 to explore our solution, ice Contact Center, in action. Want to guarantee one-on-one time with our team? Book a meeting in advance! We’d love to dive deeper into your customer experience goals.
Book a meeting with our team below:
See you at Ignite
We can’t wait to connect with the Ignite community, share our latest AI innovations, and spark new conversations around the future of customer engagement. See you at Microsoft Ignite 2025!