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8 Reasons You Should Add Webchat to Your Contact Center Today
by Shaundalee Carvalho | Published On April 28, 2021While voice has been the channel traditionally associated with call centers for years, many modern contact centers have now evolved to include webchat capabilities.
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The Evolution of a Contact Center’s Role in a Pandemic
by Shaundalee Carvalho | Published On March 29, 2021The past year has been a difficult and unprecedented time for many organizations. Governments and businesses have needed to adapt to the changing needs of their citizens and their customers, from emergency benefits programs and high inquiry volumes to COVID-19 testing and vaccine roll-out plans. Through all these changes, ComputerTalk has been there for our customers every step of the way.
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What are the Differences Between a Call Center and a Contact Center?
Published On March 8, 2021The terms call center and contact center are commonly thrown around in the industry. But what are the actual differences between the two?
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How to Overcome the Top 6 Customer Frustrations When Contacting an Organization
Published On September 13, 2019